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Author New iPhone on the grounds of temperamental issues?
kz
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Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
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29th Dec 12 at 14:55   View User's Profile U2U Member Reply With Quote

Hi... I've had an iPhone changed over before due to the fact no one could hear you over loudspeaker/FaceTime.

Currently with my iPhone however, I have three little niggles...

  • Unable to change volume on loudspeaker/FaceTime
  • Orientation locks - This happens on text messages and internet. It's definitely not set to lock because there's no icon on the top, and it will still work in other applications
  • Drops 3G/wifi although it appears to be connected with full bars of signal

The only way to stop these issues is to reboot the iPhone, then it works fine.

I have one of these issues around every few days now, getting annoying! What I'm worried is, I'll make an appointment at an Apple store, take it in and none of the problems will be there. What kinda proof do they need before they'll exchange an iPhone?

Cheers...

[Edited on 29-12-2012 by kz]
Balling
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Registered: 7th Apr 04
Location: Denmark
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29th Dec 12 at 15:23   View Garage View User's Profile U2U Member Reply With Quote

If you deliver a faulty phone they will take it for diagnostics/repair. If it's within warranty you don't need any form of proof.


kz
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Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
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29th Dec 12 at 20:14   View User's Profile U2U Member Reply With Quote

Okay cool, but do they give you a temporary phone meanwhile? I don't want to have to be without one.

Regarding 'proof' I mean proof that it's failing...
Bart
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Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
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29th Dec 12 at 20:53   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by kz
Okay cool, but do they give you a temporary phone meanwhile? I don't want to have to be without one.

Regarding 'proof' I mean proof that it's failing...


They will normally check it there and then.
If they're unable to replicate the fault, you keep mentioning how difficult its making your life and how unimpressed you are.
They will swap it over without any quibbles.

Obviously your unlikely to get a brand new one, but it'll be a refurb in excellent condition.

p.s the first two issues you mention sound like software faults, not hardware. Id be tempted to backup to icloud and then do a phone reset.
Atleast if it carries on after that you can mention you've tried a full reset.
John
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Registered: 30th Jun 03
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29th Dec 12 at 22:12   View User's Profile U2U Member Reply With Quote

Reset will be the first thing they tell him to do, and most likely not to restore from a backup. They are good when the fault exists, I've never managed to get a replacement when it couldn't be reproduced though.
AlunJ
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Registered: 3rd Apr 07
Location: Newport
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29th Dec 12 at 23:34   View User's Profile U2U Member Reply With Quote

I got a replacement for a single crack in the back casing of my 3G so god knows.
kz
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Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
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30th Dec 12 at 00:12   View User's Profile U2U Member Reply With Quote

Thanks I'll have to try a backup, I hardly ever use iTunes tbh but I'll look into it.

Alun didn't you have to pay for a replacement in that case?
tom_simes
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Organiser: South Wales
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Registered: 12th Jan 05
Location: Undy, Newport Drives: Skoda Octavia vRS estate
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30th Dec 12 at 01:44   View Garage View User's Profile U2U Member Reply With Quote

I got the same as Alun for my old 3GS, they said it was a common fault and replaced it there and then.
kz
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Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
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30th Dec 12 at 11:43   View User's Profile U2U Member Reply With Quote

My girlfriend dropped her 4S and cracked the back I'm doubting she can just walk in and exchange it!?
Munchie
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Registered: 17th Jul 01
Location: I swap goats for mobile phones
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30th Dec 12 at 11:48   View User's Profile U2U Member Reply With Quote

They are a 2 min job mate and will cost less than 10
Bart
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Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
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30th Dec 12 at 12:36   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by John
Reset will be the first thing they tell him to do, and most likely not to restore from a backup. They are good when the fault exists, I've never managed to get a replacement when it couldn't be reproduced though.


when your doing a restore, your only restoring the content, not the OS.
I cant see that any installed app/music/video would be causing the issues he's described?
John
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Registered: 30th Jun 03
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30th Dec 12 at 13:05   View User's Profile U2U Member Reply With Quote

They won't be, that'll be apple's step though.

I've had loads of problems restoring a 4S backup to a 5 for instance, which should work fine, but it's obviously doing more than just content.
AlunJ
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Registered: 3rd Apr 07
Location: Newport
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30th Dec 12 at 13:46   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by kz
Thanks I'll have to try a backup, I hardly ever use iTunes tbh but I'll look into it.

Alun didn't you have to pay for a replacement in that case?


Nope, I tried to trade it in at cex and the bloke said we won't accept it with that crack but apple will replace it free of charge as its a common fault. Wasn't sure but tried my luck and they did.

 
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