John
Member
Registered: 30th Jun 03
User status: Offline
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Second month in a row something has happened with my goodybag.
Bought one as soon as it was working again after the last fiasco, got email last night to tell me it would apply today.
Just tried to reply to a text, I've got no SMS, no voice and no data.
Absolutely shocking service and now I have to wait what could be days for some chump to reply to my ticket because I can't phone to shout at them.
Will be moving elsewhere if it's not fixed pretty quickly.
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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Are you queuing the goodybags?
I do mine manually and have never, touch wood, had any issues. Only issue i've had with GiffGaff was the outage in 2010.
Might be worth having a look on the forums and seeing if there is a service issue with goodybags.
[Edited on 16-03-2012 by Dom]
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John
Member
Registered: 30th Jun 03
User status: Offline
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I queued it this time because I missed it last month, thought that was the way to do it.
CBA with the hassle anyway, no service at all because of their system is a joke.
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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Yup, they have an issue - http://community.giffgaff.com/t5/Service-Updates-Notice-board/Problems-with-service-16-03-2012/td-p/3424153
Always worth checking the forums
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Glad I didn't swap over from the sounds of it.
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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Happened to me last month and January, pissed me off enough at the time I moved back to o2 
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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Clearly i'm one of the lucky ones 
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ed
Member
Registered: 10th Sep 03
User status: Offline
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I've just been queuing mine up a month in advance, been working since December 
Hope I don't have problems because they're so cheap!
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John
Member
Registered: 30th Jun 03
User status: Offline
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quote:
Originally posted by Dom
Yup, they have an issue - http://community.giffgaff.com/t5/Service-Updates-Notice-board/Problems-with-service-16-03-2012/td-p/3424153
Always worth checking the forums
I checked the forum but it's useless, it's full of people saying they have a problem, little to no response from staff and then a million posts with people posting solely because they think it'll get them credit on the account.
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by John
quote:
Originally posted by Dom
Yup, they have an issue - http://community.giffgaff.com/t5/Service-Updates-Notice-board/Problems-with-service-16-03-2012/td-p/3424153
Always worth checking the forums
I checked the forum but it's useless, it's full of people saying they have a problem, little to no response from staff and then a million posts with people posting solely because they think it'll get them credit on the account.
eh? They've been updating the first post every 10/15mins with the current status of the issue.
Granted it sounds like the outage could have been prevented though.....
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A2H GO
Member
Registered: 14th Sep 04
Location: Stoke
User status: Offline
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I thought it was just me. There seems to be some sort of issue/problem/outage each time I go on to sort out my next goodybag. Had to wait 3 days with no service to buy one last month. Absolute joke and when you do buy one there's always a delay with it activating.
I haven't left though because its cheap 
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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Water mains burst causing the power outage at their 'suppliers' (assuming DC?), sounds like a school boy error having power near water 
A2H GO - Delay activating? I've found the online panel takes a minute or two to update with the goodybag/credit but i'm usually able to text/make a call as soon as i've clicked the purchase button.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Just seen the update saying it's because of the problem that the goodybags are showing as not available.
I'm happier now, problems happen. I originally thought it was the same as last month and they hadn't fixed it.
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A2H GO
Member
Registered: 14th Sep 04
Location: Stoke
User status: Offline
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Yes the panel usually updates pretty quickly and I can make calls/texts but whenever I go on the internet it just says not connected. Maybe I need to turn the phone off and on or something.
I could do with queueing goodybags up really.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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I've got no 3G. Bugger 
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Stuart H
Member
Registered: 17th Jul 09
Location: lanark , scotland
User status: Offline
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I can't make/ receive calls or texts 
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John
Member
Registered: 30th Jun 03
User status: Offline
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3G came back a while ago, service is apparently starting to come back.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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A friend of mine was saying on Facebook that he was having problems with Giff Gaff today. I asked him if O2 had problems as well, he said no.
LOLz
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John
Member
Registered: 30th Jun 03
User status: Offline
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It wasn't with the network, it was the systems that deal with billing etc.
Bit of a shambles imo. Forum full of people saying it's cheap blablabla. They aren't in it for charity, they make enough money to have proper redundancy in place.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Again
Terrible network.
http://community.giffgaff.com/t5/Service-Updates-Notice-board/Loss-of-Data-04-04-2012/td-p/3655509
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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Someone told me that you get what you pay for.
Not sure if there's any truth in that, might be worth looking into.
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Awaits Dom, giffgaff founder.
He's not allowed to respond with any information gathered from the internet either, so should be interesting.
[Edited on 04-04-2012 by Brett]
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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I love on the GiffGaff forum everyone is just like "thanks for letting us know!" as if it's a minor inconvenience.
I would be massively pissed off.
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John
Member
Registered: 30th Jun 03
User status: Offline
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You get money towards your account for contributing, although I'm not 100% sure how it works.
What it does mean is the forum is filled with absolute garbage.
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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What a load of shit.
Should get a Samsung GS2 on Vodafone IMO 
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