mestonian
Member
Registered: 23rd Feb 03
Location: Leeds - Drives: New Punto Sporting
User status: Offline
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I have just had broadband installed this morning by NTL, its a cable modem they have brought. They left a cd with me to install the software, simple step by step thing. Anyways did everything it said and at end of software it said ERROR AUTHENTICATING DETAILS.
Phoned customer support and they told me to just enter an IP into my explorer bar, tried that and got the CANNOT FIND SERVER message. Ive tried updating my ethernet card drivers, updating the chipset drivers, rebooting, turning off, turning on, waiting, re-installing broadband software, etc etc and NOTHING is working.
At the moment the connection has been on for 15 minutes and has SENT 479 packets and RECEIVED 245 packets, where as my modem as been on 6 minutes and has SENT 205,000 packets and RECEIVED 1,100,000
What could it be?
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stuyw
Member
Registered: 15th May 02
Location: North West Drives: Rev3 MR2 Turbo
User status: Offline
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its could be that NTL tech support is wank. Ring them up again n dont get fobbed off 
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drunkenfool
Member
Registered: 7th Feb 03
Location: Hereford Drives: Audi R8 V8
User status: Offline
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Is you computer set up to obtain DNS server details automatically?
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mestonian
Member
Registered: 23rd Feb 03
Location: Leeds - Drives: New Punto Sporting
User status: Offline
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Yes it is, u mean automatically detect DNS settings?
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Rob R
Member
Registered: 31st May 03
Location: Kent
User status: Offline
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has your broadband connection been activated at the exchange? you have to wait sometimes before it becomes activated
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mestonian
Member
Registered: 23rd Feb 03
Location: Leeds - Drives: New Punto Sporting
User status: Offline
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Well your meant to activate it yourself using the cable modem, but if the modem wont connect cos it aint activated wot the hell u meant to do? Basically it asks u to connect to internet USING the cable modem (i.e make sure its on) and enter a pin code, but when u enter the pin code theres just hardly any bytes of info going through the modem, so u just get a CANNOT FIND SERVER message.
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Rob R
Member
Registered: 31st May 03
Location: Kent
User status: Offline
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Ring them up and make sure that you're connected to the local exchange.
If your not then you want be able to make a connection
If they say you are then ask them why you cant get on!
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mestonian
Member
Registered: 23rd Feb 03
Location: Leeds - Drives: New Punto Sporting
User status: Offline
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they keep saying its my computers settings etc, but i cant see wot it could be!!
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stuyw
Member
Registered: 15th May 02
Location: North West Drives: Rev3 MR2 Turbo
User status: Offline
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if its ur PC settings, then they should at least do some troubleshooting with u to make sure it is. Give them a bell n ask them to go through it with u. If u rung us, then this is wot we would do 
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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go over to www.nthellworld.co.uk mate and do a post on the forums  loads of NTL techs over there and it should be nice and easy.
Also, you shouldnt have to install the software they give you on the cd  they say you do, but if your connecting via Ethernet and NOT usb then its just a simple case of switching everything on and making sure under network properties that its to obtain a IP and DNS automatically If your using USB, just browse the cd for the USB drivers, then it sets it up to look as if its a Ethernet link (but via USB). So you can unistall their supplied software shite, its not needed
Also, the modem doesnt need any exchanges or anything. Its activated via the MAC address of the modem which is done on a computer at NTLs end. Once they've done that then your sorted. Also, if its your first time, then you need to register your account details...otherwise you will not have access to the internet and only NTLs local network (shows you a page about registering).
Failing all of that give NTL tech support a ring
hope this helps mate,
Dom
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Tim
Site Administrator
Registered: 21st Apr 00
User status: Offline
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Problem solved I hope now...
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