Sam
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Registered: 24th Dec 99
Location: West Midlands
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Just phone Dell on Tuesday.
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Dan
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Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
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I guess I could call fell aswell. Just seems this forum rep is sorting it out no hassle for people.
Maybe I will have to quote that to them?
I hate ringing for shit like this as I always feel like I'm unprepared for the questions and how to give the best answer to get what I want. Always get off the phone and think fuck why did/didn't I say that lol.
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Dan
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Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
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quote:
Originally posted by Steve
I can guarantee you Dell won't touch it, unless you pay
Another prediction wrong!
Called. Guy said your warranty is out. You can pay to extend it. I said no, told him about the thread on dell support forum. He straight away said ok we can repair it free of charge. Took details and has sent a service collection for it.
Pick up tomorrow. Return 8-10 days
RESULT
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Dan
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Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
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Right. I'm now gonna shoot and get a caddy cause my eBay one won't be here in time.
Seeing as I will get a laptop back with an os installed at the least. Do I just plug in both my hdd and my external hdd to another laptop and transfer files/folders I want to keep?
Seems pointless cloning it if I can just copy/paste the stuff I don't want to lose.
[Edited on 28-08-2012 by Dan]
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Dom
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Registered: 13th Sep 03
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Just backup the data you want/need to another system or drive. As you say, no point cloning the whole drive as majority of it will be of no use to you.
Edit - If it's anything dodge then i'd remove it as well.
[Edited on 28-08-2012 by Dom]
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Dan
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Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
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Dodgy as in pirate material? 
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Dom
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Registered: 13th Sep 03
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quote:
Originally posted by Dan
Dodgy as in pirate material?
Yup but i would also remove anything personal, like pic of the missus/bank details/phone backups etc
No saying anyone will go through it but it does happen unfortunately.
[Edited on 28-08-2012 by Dom]
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John
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Registered: 30th Jun 03
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quote:
Originally posted by John
Dell are normally helpful within reason. I've also had loads of stuff replaced well out of warranty if it's a known issue.
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Balling
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Registered: 7th Apr 04
Location: Denmark
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Classy John.
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Dan
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Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
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John 1 Steve 0
In all fairness google told me dell service is wank
So far im well happy and impressed
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John
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Registered: 30th Jun 03
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Dell service is excellent, I deal with them almost daily.
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Dan
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Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
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Is it only recent? From about 2010 back everyone says nothing but negative things for out of warranty stuff. All send them to retailer.
Be over the moon when I get it back. Hoping they do actually reformat like he said they might. Will save me a job as it was going slow
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John
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Registered: 30th Jun 03
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They won't just replace anything out of warranty, if you are a few months over and it's broken that's tough luck.
If just over or it's a known issue, which can be years over, they are fine.
They are actually starting to tighten up a bit just now.
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Dan
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Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
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Although I kinda agree it's tough luck out of warranty. But for something costing 500 I expect it to last a reasonable time if looked after. Is 15 months really a reasonable time?
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John
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Registered: 30th Jun 03
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From the state of a lot of the laptops I see 15 months is doing really well.
They should last longer than that though. I always go for 3 year NBD dell warranty, can't beat it.
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ed
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Registered: 10th Sep 03
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If they guarantee their product for 12 months they're as good as saying it'll last that long with no issues. It's usually quite sensible to take out an extended warranty with a computer as you'll probably want it to last for a fair bit longer than that.
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Dan
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Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
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What sort of cost is extended warranty?
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Dan
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Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
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Do I send battery with laptop?
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willay
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Organiser: South East, National Events
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Registered: 10th Nov 02
Location: Roydon, Essex
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DIY Hero up in here.
Yes send all the cables and power packs with it
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Dan
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Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
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Yea thanks william
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