Graham88
Member
Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline
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I've used them a few times recently & had no problem.
I'm in the middle of using them right now as I have a set of wheels coming from Scotland to me :-/
Only thing I'd say is they sometimes take a while but considering I generally choose the 2 days+ option I can't really say anything
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SXi_Tim
Member
Registered: 11th Mar 03
Location: South Yorkshire Drives: RS3, LET B
User status: Offline
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Really really shite company, as said already i got some hobo lookalike in a 1996 escort van delivering my parcel 2 days late at 7.15am. A Mate had a car door delivered by them, was completely fucked by the time it got to him, looked like someone had dropped it from 40 foot.
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Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
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I applied for a job with them over 4 years ago when I left my old job, didnt hear anything, ironically started working at royal mail (delivery wasn't my dream job but no one else was hiring and its easy work) this last month I've had 4 messages from Yodel asking if I want to deliver for them.
On a delivery front, we had 3 parcels from amazon done by them, all meant to be delivered on the same day, the first two were battered to shit, the missus complained about it, the other package arrived 2 days later. Both were delivered by some swearing youth in his shit car moaning about it raining.
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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It arrived its a miracle!!
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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I ordered something from Amazon at Xmas and they used yodel, the tracking ref told me it was out for delivery for 5 days, after calling they said it was sat in the depot and there was no rush in getting it out to me as it was there standard delivery time scale! They said I could come pick it up! will never use them again!
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Just had a customer crying her eyes out down phone about them.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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quote:
Originally posted by Marc
Just had a customer crying her eyes out down phone about them.
Tell her a nice cup of coffee will make her feel better...
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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quote:
Originally posted by Marc
Just had a customer crying her eyes out down phone about them.
Fit? Offer to go around 
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Dunno, it was over the phone 
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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Oh yeah
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Ben J
Member
Registered: 31st Jan 05
Location: Cheshire
User status: Offline
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Fit on the phone, 20 stone.
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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Ordered an iPod for my Dad to use whilst in hospital which was supposed to be delivered by Yodel today.
The tracking says "Delivered" and we've been in all day.
Phoned up the call centre and was cut off after they made 20p from us.
Finally got through and the package was "Delivered, but not to customer", with no idea who.
Sounds like it's been nicked, so my Dad's gonna have to wait until another one is sent.
Fucking useless company.
[Edited on 02-07-2012 by adiohead]
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Danny P
Member
Registered: 20th Nov 02
Location: Cleckheaton, West Yorkshire
User status: Offline
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I got a card through from Yodel saying that they had attempted a delivery at my house about 2 weeks ago for someone named Bruce, and becuase I wasn't in they had left it propped up next to the door. Now i'd not ordered anything, there is nobody called Bruce at my house and there was nothing outside 
Didn't think anything of it and was going to ring the number but i'd never heard of them and didn't want to be charged millions to call the number as part of some scan. Kept the card for a week or so though just in case but never heard anything so threw it away.
Friday I had a knock on the door from a bloke who worked for them asking questions about it. He said he'd left it mine as he got the wrong address  and wanted the parcel back as the person who it was for had put a claim in and the money had been taken out of his insurance or summat. I explained that there never was a package and that nobody called Bruce lived at my house.
He was a right wanker about it, saying it was deffo left outside and because where I live it is secluded (sp) that there is no way it could have been stolen and was basically impliying that I had got it. At this point I told him where to go and he wheel spun his shitty van away in a rage. Spoke to the neigbours and they'd had a similar vist from the bloke.
Rang the company to advise them what had gone and they didn't give a fuck either. If it happens again im having whatever it is and keeping it so the cunt of a delivery person loses out again.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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I raised an express query and they were adament that the order was left at the correct address. I contacted their account manager to advise the customer disputed it. Later that day I received an email to say the driver would go back and redeliver!
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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Had problems with a couple of deliveries. Bad mouthed them on twitter and they got in touch and sorted it.
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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@YodelOnline
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RS6
Member
Registered: 5th Nov 03
Location: with MJ
User status: Offline
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what happened to DHL they used to be good then this crap Yodel takes over i had to collect my package from some blokes house cause they lost track of it in the van
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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DHL and Yodel aren't part of the same company anymore. Yodel bought out and bought DHL's systems.
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Hammer
Member
Registered: 11th Feb 04
User status: Offline
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They are fucking dreadful. Bought granite stuff for a kitchen, never arrived, eventually checked their website and they had broke it and that was the end of it.
Still haven't got my $$$ back.
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Prey
Member
Registered: 30th Oct 08
User status: Offline
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i've had problems with yodel as well. there's that many different brands now that are basically the same company - they just care about your stuff less depending on which label is on it i think lol.
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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Replacement iPod just turned up, I asked the driver what happened on Monday and acted all innocent and said it wasn't him.
He looked guilty, imho.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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quote:
Originally posted by RS6
i had to collect my package from some blokes house cause they lost track of it in the van
Yodel is so shit! I cringe whenever I buy something online and find out later that they are "delivering" it.
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chrisritch
Member
Registered: 2nd Sep 08
Location: Northants Drives: V40
User status: Offline
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Yodel have lost the Amazon contract now also, Was speaking to the MD of Action Express the other day and he said APC have now got the business.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Raised an express query. Their response -
Driver not answering the phone. Can't help you.
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