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Author Unrecognisable DVD-RW drive
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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28th Sep 09 at 19:52   View User's Profile U2U Member Reply With Quote

Bought a new laptop recently and it came with some lightscribe dvd-rw drive. Iv used it to rip a few a cd's onto my pc. I came to try and burn a cd yesterday and my computer wont recognise the disk drive and says it isnt there.

Can anybody shed anylight before i ring up PC World about it.

Thanks, Luke x
jamied
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Registered: 27th Oct 03
Location: Marbella,Spain Drives: C63
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28th Sep 09 at 20:07   View User's Profile U2U Member Reply With Quote
has it come loose? try pushing it in a bit. also does it show in bios?
LukeS
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28th Sep 09 at 20:08   View User's Profile U2U Member Reply With Quote
No it's not loose at all. Bios?
oceansoul
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Registered: 19th Jun 06
Location: Sunbury, Surrey
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28th Sep 09 at 20:36   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by LukeS
No it's not loose at all. Bios?

Basic Input/Output System
Press f2 or Del during setup, Right at the start of boot.

[Edited on 28-09-2009 by oceansoul]
LukeS
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28th Sep 09 at 20:49   View User's Profile U2U Member Reply With Quote
is there anyway of checking this without having to restart?
Sam
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Registered: 24th Dec 99
Location: West Midlands
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29th Sep 09 at 12:44   View User's Profile U2U Member Reply With Quote
Is it saying it's not there or is it saying you haven't inserted a disc when actually you have?

If it's the latter, I have that problem with the Lightscribe drive in my HP laptop and can tell you how to fix it.
LukeS
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Location: Ormskirk
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29th Sep 09 at 13:28   View User's Profile U2U Member Reply With Quote
It says there isn't a drive there. This is a Hp Compaq laptop if that helps.
Sam
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29th Sep 09 at 13:57   View User's Profile U2U Member Reply With Quote
Does it show up in Device Manager?

(go to http://pcsupport.about.com/od/windowsvista/f/opendmvista.htm if you're not sure where Device Manager is)
LukeS
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Location: Ormskirk
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29th Sep 09 at 14:03   View User's Profile U2U Member Reply With Quote
It comes with a yellow question mark like so.



[Edited on 29-09-2009 by LukeS]
Sam
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29th Sep 09 at 14:53   View User's Profile U2U Member Reply With Quote
Click on Uninstall, then after you've followed the prompts right click on where it says "LUKE-PC" and then click on "Scan for hardware changes", has it managed to reinstall it?
LukeS
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Location: Ormskirk
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29th Sep 09 at 14:55   View User's Profile U2U Member Reply With Quote
No it failed, it is the same with the yellow arrow, shall i try updating it?
Sam
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29th Sep 09 at 14:56   View User's Profile U2U Member Reply With Quote
What does the error say if you go into the Properties?
LukeS
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29th Sep 09 at 14:56   View User's Profile U2U Member Reply With Quote
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
Sam
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29th Sep 09 at 14:59   View User's Profile U2U Member Reply With Quote
Follow the instructions in this link:

http://h30434.www3.hp.com/psg/board/message?board.id=Hardware&message.id=2344#M2344

I had the exact error as you (HP laptop, different DVD writer) and when I did what it said in that link it fixed it for me.
LukeS
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Location: Ormskirk
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29th Sep 09 at 15:00   View User's Profile U2U Member Reply With Quote
Thanks ill give it a go now.
Sam
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29th Sep 09 at 15:00   View User's Profile U2U Member Reply With Quote
BTW I didn't uninstall my CD writing software I just did the registry changes.
LukeS
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29th Sep 09 at 15:07   View User's Profile U2U Member Reply With Quote
Well it says i need to delte my lowerfilters register entry and it isnt showing up so it told me to "
If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site."
LukeS
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29th Sep 09 at 15:07   View User's Profile U2U Member Reply With Quote
ive done every other step though.
Sam
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29th Sep 09 at 15:08   View User's Profile U2U Member Reply With Quote
Yeah I think in my case I only had the 'upper filters'. Reboot and give it a whirl?
LukeS
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29th Sep 09 at 15:09   View User's Profile U2U Member Reply With Quote
okay ill reboot now.
Sam
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29th Sep 09 at 15:09   View User's Profile U2U Member Reply With Quote
Good luck!
LukeS
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Location: Ormskirk
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29th Sep 09 at 15:15   View User's Profile U2U Member Reply With Quote
It works!
Thanks mate you saved me paying PC World to fix it.
xx
Sam
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29th Sep 09 at 15:21   View User's Profile U2U Member Reply With Quote
LOL no worries!
Daveskater
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Registered: 29th Apr 08
Location: Oxford, UK Drives: Jap wagon
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29th Sep 09 at 20:24   View Garage View User's Profile U2U Member Reply With Quote
You mean paying PC World to look at it, do nothing and somehow make it worse

Numberwang!

Originally posted by AlunJ
I like you Dave, you are a man of men

Originally Whatapp'd by Neo
Dave's maybe capable of a drive-by cuddle

Look at my pictures
LukeS
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29th Sep 09 at 20:27   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Daveskater
You mean paying PC World to look at it, do nothing and somehow make it worse


Well yeah and then to look through all my files.

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