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Author norwich union call centre
Robin
Premium Member

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Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
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   4th Apr 05 at 14:22   View Garage View User's Profile U2U Member Reply With Quote
just rang up for a quote

call was something like this towards the end

"right, i want to insure and astra sri 1.8"

"okey, vich model?"

"sri"

"ees not showing up on my computer"

"ok, what is?"

"i cant tell you, you have to tell me"

"i dont know what your computer says though, am i supposed to guess or something?"

"no, i have 4 options on my coputer, you ave to tell me vich one eet is you want"

"sorry, i cant understand your accent at all, can i speak to someone who doesnt speak hindi?, and who is more helpful, can i have your name please?"

"my name is gupinder, and if you want to talk to someone english, you'll have to hang up and try again, thankyou for calling, good day to you sir"


i'm not normally racist, but she was a complete fuckwit, and didnt understand what i wanted
3CorsaMeal
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Registered: 11th Apr 02
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4th Apr 05 at 14:26   View User's Profile U2U Member Reply With Quote
i know, is dodgy ground, i can't stand it, telephone manner and clarity should be upmost important when selecting suitable people for those jobs, most of them do speak with foriegn accent, i don't think its right
Robin
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Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
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4th Apr 05 at 14:30   View Garage View User's Profile U2U Member Reply With Quote
i lost my temper a bit, but the person should have been more helpful, and if you cant understand them, surely you can ask to speak to someone else?
3CorsaMeal
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Registered: 11th Apr 02
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4th Apr 05 at 14:33   View User's Profile U2U Member Reply With Quote
file a complaint
Robin
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Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
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4th Apr 05 at 14:36   View Garage View User's Profile U2U Member Reply With Quote
i'm gonna, she was really cheeky, i will not be insuring using them now
TNM
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Registered: 5th Apr 04
Location: Nottingham Drives: VW Tiguan
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4th Apr 05 at 14:38   View User's Profile U2U Member Reply With Quote
Phone 01603 622200 and tell them your teying to get insurance and your having problems because the person cant speak english
Gavin
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Registered: 3rd Apr 02
Location: West Midlands
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4th Apr 05 at 14:42   View Garage View User's Profile U2U Member Reply With Quote
norwich union are the worse for this sort of service....

pew pew pew pewwwww
Tom
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Registered: 3rd Apr 02
Location: Wirral, Merseyside
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4th Apr 05 at 14:44   View User's Profile U2U Member Reply With Quote
Pikeys
--Dave--
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Registered: 17th Feb 04
Location: Essssseeeeex Drives: Black Supra TT
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4th Apr 05 at 14:44   View User's Profile U2U Member Reply With Quote
admiral are even worse in my opinion...

think of the above but with a bit of welsh thrown in for good measure.
James
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Registered: 1st Jun 02
Location: Surrey
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4th Apr 05 at 14:45   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by --Dave--
admiral are even worse in my opinion...

think of the above but with a bit of welsh thrown in for good measure.



i found this too when changing some bits on my policy, rung up 3 times and spoke 2 a welsh person every time, bloody call centres in cardiff
Robin
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Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
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4th Apr 05 at 14:47   View Garage View User's Profile U2U Member Reply With Quote
admiral put me throught to adrian flux, who put me through to NUD, which takes the piss a bit

i just did it online in the end, much easier, as my pc has a strong, well spoken english accent
L33 LEG
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Registered: 6th Jan 03
Location: Blackburn . Drove: Dimma Saxo VTR
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4th Apr 05 at 14:55   View User's Profile U2U Member Reply With Quote
whenever i ring up norwich union to change my policy there is always some retarded hindi. it is so hard to understand them and they dnt have a clue about anything
3CorsaMeal
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Registered: 11th Apr 02
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4th Apr 05 at 15:04   View User's Profile U2U Member Reply With Quote
phone up and put on a really dodgy hard to understand accent and then and the end of convo talk normally and say sorry for any incoveince
Robin
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Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
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4th Apr 05 at 15:04   View Garage View User's Profile U2U Member Reply With Quote
exactly, i wanted 4 quotes, for 4 different cars, and she obviously couldnt be arsed to do it, cos she kept sighing and stuff, and she didnt have a clue what she was on about, i rang again, and spoke to a really helpful english bloke, and he sorted me 2 quotes no probs, but the other 2 i had to do online
Gavin
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Registered: 3rd Apr 02
Location: West Midlands
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4th Apr 05 at 15:45   View Garage View User's Profile U2U Member Reply With Quote
nowich union are cheap tho

pew pew pew pewwwww
Robin
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Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
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4th Apr 05 at 15:50   View Garage View User's Profile U2U Member Reply With Quote
yeah

£531.99 for astra mk4 1.8 sport
£603 for audi a3 1.8 sport
£568 for vw golf 1.8 se
and £536.99 for ford focus 1.8 zetec

cheapest quotes ive had on them
glasgow_corsa_c
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Registered: 13th Jan 03
Location: Ecosse
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4th Apr 05 at 17:54   View User's Profile U2U Member Reply With Quote
elephant mate, mix of indian and welsh together.

totally fucked up !
Adam-D
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Registered: 11th May 02
Location: Cheshire
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4th Apr 05 at 18:26   View User's Profile U2U Member Reply With Quote
c my other post


http://www.corsasport.co.uk/board/viewthread.php?tid=208148

[Edited on 04-04-2005 by Adam-D]
TOMAS
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Registered: 7th Aug 02
Location: Nottinghamshire
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4th Apr 05 at 19:07   View User's Profile U2U Member Reply With Quote
The Scottish T-Mobilers got me the most LOL, no offense to the scotts out there, your just bloody had to understand when I come from Ned Chav land Nottingham.
Ian
Site Administrator

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Registered: 28th Aug 99
Location: Liverpool
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4th Apr 05 at 19:14   View Garage View User's Profile U2U Member Reply With Quote
Admiral are the same - http://www.corsasport.co.uk/board/viewthread.php?tid=192873
Joff
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Registered: 17th Oct 00
Location: Cambridgeshire
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4th Apr 05 at 19:50   View User's Profile U2U Member Reply With Quote
I used to get the AA ringing up all the time and it'd be a bloody Geordie on the phone
Glad they did though as it gave me training to understand what Lynny was saying



glasgow_corsa_c
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Registered: 13th Jan 03
Location: Ecosse
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4th Apr 05 at 19:54   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by TOMAS
The Scottish T-Mobilers got me the most LOL, no offense to the scotts out there, your just bloody had to understand when I come from Ned Chav land Nottingham.

thats because its based in greenock mate...land of the shite talkers and chavs
Robin
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Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
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4th Apr 05 at 20:37   View Garage View User's Profile U2U Member Reply With Quote
so according to admiral ians surname is grqq9ptsyyarhq, thats about what NUD were like with me
StuartVRS
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Registered: 9th Feb 03
Location: Bromley Common, Greater London
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4th Apr 05 at 20:50   View User's Profile U2U Member Reply With Quote
Rob, the audi, is that the normal 1.8 or the 1.8 T sport?
Robin
Premium Member

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Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
4th Apr 05 at 20:51   View Garage View User's Profile U2U Member Reply With Quote
1.8 non turbo
i asked about the turbo
the lad laughed, and quoted me twice as much

think its worth buying one? they reliable?

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