Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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Phoned up today to renew the Corsa, its with esure at the moment but the Astra is with Admiral so I thought I'd see how it would be to have both cars with the same company.
They quoted me a fairly good price, including wheels and exhaust, told me I could have some introductory no claims on this policy as I'm an existing good customer, then told me as I've moved in to my girlfriends and its a lower risk they were going to refund some money back on the Astra as well. Bonus. Works out its costing about 370 for the year for the Corsa which for a second car with no earned NCB is not bad at all.
I phoned back later on because I wasn't sure if my gf had points or not - she does - so I had to tell them. I made the fatal mistake of phoning after 5 and being diverted to India.
Hello can I take your name and policy number.
I don't have a policy number, have my name.
OK, now please give me your policy number.
I don't have it.
OK is your name spelt grqq9ptsyyarhq.
No.
OK how about graaffuyyjsowkllg.
No. G-R-I-F-F-I-T-H-S.
Ok what can we do for you.
I need to add points on to the named drive on my policy. She has an SP30 in June 04 and another in September 2000.
So she has 6 points.
No 3.
She has conviction in June 04 totalling three points and conviction in September 2000 totalling three points.
Yes, the one in 2000 has expired its over three years ago.
We need to know about convictions in past 5 years.
I know, thats why I told you, but she doesn't have 6 points, she has 3.
Are they still on the licence.
No.
She has conviction in last 5 years are these still on the licence.
They are still written on, yes. Shall I cross them out, does that change anything.
*bit of silence*
OK please be aware that in the event of a claim while driving under the influence of alchohol or drugs we will not pay. My name is Marinda for reference, thank you for phoning Admiral.
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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just tell them next time that we pay £5 per hour for call centre staff over here and not £5 per week 
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CORSA NUT
Member
Registered: 3rd Aug 01
Location: Wirral
User status: Offline
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 pisses me off all this.
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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I hate this 
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Joff
Member
Registered: 17th Oct 00
Location: Cambridgeshire
User status: Offline
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Some people will never learn.
I suspect they didn't make any record of what you asked them to do.
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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PS - thanks for reminding me about car insurance. Need to cancel the policy on the 2.0
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langey
Member
Registered: 7th Sep 03
Location: Wigan
User status: Offline
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call centres wiv people like that get right up my nose, i ask now if i can speak to an english operator.
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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I'm with admiral too and it sucks.
last time I asked to speak to somebody that spoke good english
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AK
Member
Registered: 5th Jul 00
Location: Aberdeen City
User status: Offline
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i left Norwich Union for that reason..... they failed to do anythiny i asked
i lost the plot with some indian boy, just trying to get proof of my no claims.... i recieved 6 copies through the post
Ian - Esure seem great.....  are they?
Fee's policy is through Diamond, a branch of admiral..... same shit, different name.... welsh and indians
Redstar equity - i couldnt make out if they were welsh or indian
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Rob H
Member
Registered: 28th Oct 00
Location: Staffordshire Drives: Astra SRi
User status: Offline
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quote:
Originally posted by Adam Kindness
i left Norwich Union for that reason..... they failed to do anythiny i asked
Same here, they were usless when trying to explain mods on my old car
"Exhaust?"
"Oh, ffs..."
Amazingly im with Vauxhall insurance now and have yet to get any calls diverted to abroad.... Still doesnt mean i can understand people from Leeds tho .
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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I'm with Admiral for the sporting and will probably go with them for the GT next
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Captain_Rosco
Member
Registered: 8th Dec 03
Location: Reading - Berkshire
User status: Offline
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quote:
Originally posted by Rob H
quote:
Originally posted by Adam Kindness
i left Norwich Union for that reason..... they failed to do anythiny i asked
Same here, they were usless when trying to explain mods on my old car
"Exhaust?"
"Oh, ffs..."
I had the same thing.
Quote me happy my arse !!!!
They Didn't seem to understand any of the mods, or the alarm.
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Adam-D
Member
Registered: 11th May 02
Location: Cheshire
User status: Offline
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i feel this kind of this is turnin me into a bit of a race-ist
it winds me up
ive hung up on them before now
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Thoday
Member
Registered: 12th Jan 03
Location: Drove kitted corsa b now standard corcs c exclusiv
User status: Offline
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shuda said sucky sucky $5 and see if that improved your quote
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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Ren
Member
Registered: 16th Oct 04
User status: Offline
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Gez G
Member
Registered: 12th May 04
Location: Glasgow
User status: Offline
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I work for Norwich Union Direct, and I hate this too, you transfer a call to customer service - you get India, who appear to think I am a policy holder and insist on asking me security ques, ie DOB of person I am trying to transfer!
Devised a way of ensuring none of my transfers go to India, so any people who are with NUD ask to speak to an english/scottish operator, can be done although India say otherwise 
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Icy
Member
Registered: 31st Jan 01
Location: Edinburgh Drives: Mk3 Golf Gti
User status: Offline
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quote:
Originally posted by Matt H
PS - thanks for reminding me about car insurance. Need to cancel the policy on the 2.0
me too on my 1.2
sold car in december 
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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PMSL Now back to SQL
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lozzysloudcorsa
Member
Registered: 24th Aug 04
Location: Surrey
User status: Offline
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same its a pain in the arse i collect outstanding debts for one tel there call center is in india cant speak a word of the queens discrace full
[Edited on 17-01-2005 by lozzysloudcorsa]
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James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
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I've only ever got English people when I've rung Directline up...
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LukeGSi
Member
Registered: 9th Dec 03
User status: Offline
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quote:
Originally posted by Nismo
just tell them next time that we pay £5 per hour for call centre staff over here and not £5 per week
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Siberia
Member
Registered: 9th Oct 03
Location: Leprechaun Land Drives : Zafira GSI
User status: Offline
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i rang Dell the other week about a computer and got diversted to pakistan or somewere i ended up hanging up the phone as the one i was talking to couldnt speak english... or at least thats the way it sounded....
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TNM
Member
Registered: 5th Apr 04
Location: Nottingham Drives: VW Tiguan
User status: Offline
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try dealing with elephant :lol
call centre in wales with indians trying to speak english with a welsh accent
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