DP.
Member
Registered: 21st Dec 03
Location: Stoke-on-Trent
User status: Offline
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This is Dicko posting on DP's account as i always have probs signing up on here :-/
Anybody else had problems recently?
iv had stuff from them before and it was all fine, like last year.
in november i got some engine mounts from them, the quality was so poor i left my old 1s on as the new 1s had so much more play in them the rubber was too soft. (£40 down the drain)
2 weeks later i ordered 4 valves off them, car was off road and needed them. promised next day delivery to save me borrowing a car to go to motor factors. well 4 days later and all i got was excuses that the courier had messed up, yet they wudnt give me the courier reference to sort it out. i refused the items when they turned up and they agreed to give me a refund. so waited 2 weeks, no refund, called them a number oif times in the same day, kept saying they wud call bac kand didnt, gave it 2 days tried again, guy took my card detials again, but week later still no refund. last monday i called again, took my card detials AGAIN and still no refund. called them 30 mins ago, started to explain the situation and he goes 'well iv got 2 lines on hold so il need to call you back, give me 5 mins'
where shall i take it from here? a friendly email? letter? id say iv made over 40 phone calls in total over this and its been going on for 7 weeks.
/rant over
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Greasemonkey
Member
Registered: 17th Apr 02
Location: Drives a Tractor
User status: Offline
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Bastards, keep on at them they are just stalling dont give up trying, complain to trading standards
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myke
Member
Registered: 7th Feb 01
Location: High Wycombe, Buckinghamshire
User status: Offline
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send a recorded delivery letter of complaint to the customer services manager or someone high up (dunno how big a buisness it is)
say your well underimpressed with their service and are thinking of taking action against them.
should do the trick.
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jonathanbrook
Member
Registered: 28th Dec 03
Location: Huddersfield / Nottingham
User status: Offline
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I know one of the guys that works there - they are definitely not thieves. I know you've contacted them enough times and I'm not saying that its OK but I would think that its a genuine oversight each time because they are exceptionally helpful and honest guys.
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