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Author Vauxhall Neglegence
Red_SXi
Member

Registered: 23rd Sep 02
Location: Dunstable Drives: 52 Plate BMW 3 M Sport Coupe
User status: Offline
10th Sep 03 at 15:19   View User's Profile U2U Member Reply With Quote

As some of you know i had an accident in my car in June, both left wheels were pushed under the car, it was all mechanical damage.

I got my Car repaired at a local Vauxhall dealership, and my Dad paid for the repair as we didn't want to affect insurance, and we also get discount off parts.

Since the car has been repaired it has been back once because the mechanic who repaired it failed to spot the brake disk was badly bent, which meant as soon as i picked the car up i had brake juddering. Ever since then the car has been find until today..............

I'm driving through my local industrial estate, not driving like a nutter at all, nice and sensible. I overtook a Nova Saloon (as you do) and i went into a roundabout, as i hit the roundabout my car was making terrible noises from the back left wheel, i drove up the road at 20MPH and the noise it was making was terrible. I rang my Dad up and he came to have a look at it seemed the niose was coming from the damper, so i drove it slowly do the dealership that repaired my car after its accident.

It turns out the problem was that the bolt had come out of the bottom of the damper It was making this noise because then i was going over bumps the damper wasn't connected to the chassis and was hitting the point where it should be bolted in. The mechanic at the garage told me that driving it was very dodgy as the spring could have popped out at any time, and the damper could have also popped out, he also admitted the reason it has done this is because it was not put back together properly when it was repaired.

I am absaloutley fuming as i have just driven to Newquay and back (about 700 miles) with 4 people in my car and my boot full of luggage, if the bolt had of come out on the motorway at 80Mph i would most probably be dead now.

I would like to know what i should do? Contact Vauxhall customer care?

Thanks guys
Ojc
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Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
10th Sep 03 at 15:21   View User's Profile U2U Member Reply With Quote

I would be fcuking fumming mate, you have a good case for legal action if you have it all documented.
ajscorsa
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Registered: 30th Apr 02
Location: Perceton, North Ayrshire
User status: Offline
10th Sep 03 at 15:22   View User's Profile U2U Member Reply With Quote

i would go mental for a start and ask for compebsation. especially if they admited to it
Fraser Young
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Registered: 26th Dec 02
Location: Dundee City Drives: 58 Impreza WRX
User status: Offline
10th Sep 03 at 15:22   View User's Profile U2U Member Reply With Quote

I thought this was gonna be a post about a new corsa special edition...

Red_SXi
Member

Registered: 23rd Sep 02
Location: Dunstable Drives: 52 Plate BMW 3 M Sport Coupe
User status: Offline
10th Sep 03 at 15:24   View User's Profile U2U Member Reply With Quote

I don't have any documentation, but i can go there and get names and dates etc.

Btw Fwaza i have got prices for the New Corsa DE headlamps, they'll be up on here soon
Mattb
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Registered: 2nd Feb 03
Location: Under your sisters bed
User status: Offline
10th Sep 03 at 15:24   View User's Profile U2U Member Reply With Quote

yep, see what you can get out of em, i work at vw, and if someone fcuks up the customer gets free stuff...doesnt happen much tho....you may be able to get some money back because of inconvenience (well the inconvenience of drivin a car that was dangerous to drive) etc, and maybe some free services....

[Edited on 10-09-2003 by Mattb]
nik
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Registered: 19th Jun 00
User status: Offline
10th Sep 03 at 15:25   View User's Profile U2U Member Reply With Quote

This happened to me with Peugeot, I couldn't prove it was them. However they basically admitted it to you so I'd complain and say your take action if they dont pay some compensation etc
Kerry
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Registered: 5th Oct 01
Location: Norwich
User status: Offline
10th Sep 03 at 15:25   View User's Profile U2U Member Reply With Quote

threaten them with legal action and see wot u can get out of it

also be thankful noone was hurt and perhaps remind them of this when u make the threat
Red_SXi
Member

Registered: 23rd Sep 02
Location: Dunstable Drives: 52 Plate BMW 3 M Sport Coupe
User status: Offline
10th Sep 03 at 15:26   View User's Profile U2U Member Reply With Quote

I could also name and shame the Vauxhall dealership in question, it was Motorbodies in Leagrave
Gambit
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Registered: 5th Jun 00
Location: Common Sense HQ Drives: VW GTi 16v
User status: Offline
10th Sep 03 at 15:26   View User's Profile U2U Member Reply With Quote

sounds pretty nasty

bet they didnt use new nyloc nuts on the rear damper bolts either

i've never heard of bending a brake disc before!

they are usually pretty good though when u start complaining

Network Q or head office are usually better to speak to than a dealers as they just fob you off.

in the end for my problems i had to get Network Q to ring the dealers and sort them out!!
PainZ
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Registered: 28th Jun 02
Location: Camberley, Surrey - Drives a Black Vectra VXR Esta
User status: Offline
10th Sep 03 at 15:28   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Fwaza esquire
I thought this was gonna be a post about a new corsa special edition...




rofl me too
SXi_Si_2002
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Registered: 13th May 02
Location: Southampton
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10th Sep 03 at 15:30   View User's Profile U2U Member Reply With Quote

i would be a bit pissed, be interesting whether there was any possible legal action you could take, if anyone knows if you have any grounds to??
Red_SXi
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Registered: 23rd Sep 02
Location: Dunstable Drives: 52 Plate BMW 3 M Sport Coupe
User status: Offline
10th Sep 03 at 15:32   View User's Profile U2U Member Reply With Quote

For Fwaza and PainZ http://www.corsasport.co.uk/board/viewthread.php?tid=89104
cobra148
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Registered: 27th Oct 01
Location: Here in front of my monitor.....
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10th Sep 03 at 15:41   View User's Profile U2U Member Reply With Quote

Dave, tell me it wasn't Motorbodies!
cobra148
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Registered: 27th Oct 01
Location: Here in front of my monitor.....
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10th Sep 03 at 15:44   View User's Profile U2U Member Reply With Quote

Doh, just read above. Motorbodies are notoriously bad
paul_spurrell
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Registered: 14th Sep 01
Location: Bath Avon
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10th Sep 03 at 15:45   View User's Profile U2U Member Reply With Quote

i guess his old man works there
Red_SXi
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Registered: 23rd Sep 02
Location: Dunstable Drives: 52 Plate BMW 3 M Sport Coupe
User status: Offline
10th Sep 03 at 15:46   View User's Profile U2U Member Reply With Quote

Yeh, as i've found out. Btw Rob u were parked infront of me round the back of barclays today. I was gonna say hi but i was a bit pissed off.
Red_SXi
Member

Registered: 23rd Sep 02
Location: Dunstable Drives: 52 Plate BMW 3 M Sport Coupe
User status: Offline
10th Sep 03 at 15:46   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by paul_spurrell
i guess his old man works there


Nah MY dad is a driving instructor, my grandad used to work for GM hense why i'm a Vauxhall Partner
cobra148
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Registered: 27th Oct 01
Location: Here in front of my monitor.....
User status: Offline
10th Sep 03 at 15:56   View User's Profile U2U Member Reply With Quote

Didn't realise that was you, I was in a bit of a rush, been queing for nearly 45 mins to get some dosh out.
My dad worked at Vauxhall, so did I for a while, can I get discount on parts too, if so, how?
Red_SXi
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Registered: 23rd Sep 02
Location: Dunstable Drives: 52 Plate BMW 3 M Sport Coupe
User status: Offline
10th Sep 03 at 16:00   View User's Profile U2U Member Reply With Quote

You have to be recieving a pention to get a discount, the rules are you have to be getting paid a wage, or a pention to be entitled to cheap parts
jaffa
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Registered: 27th Mar 00
Location: Stoke-on-Trent
User status: Offline
10th Sep 03 at 16:02   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Fwaza esquire
I thought this was gonna be a post about a new corsa special edition...






story sounds bit shocking, hope you get some compensation from em
cobra148
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Registered: 27th Oct 01
Location: Here in front of my monitor.....
User status: Offline
10th Sep 03 at 16:04   View User's Profile U2U Member Reply With Quote

I'm sure my dad gets a Vauxhall pension, how would he/me go about getting a discount on parts?

ELZ_Sri
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Registered: 24th Mar 03
Location: Wirral, Merseyside Drives: Corsa C 1.8Sri
User status: Offline
10th Sep 03 at 17:33   View User's Profile U2U Member Reply With Quote

The partners website is www.vauxhallpartners.co.uk, the helpline number is 0870 444 5678 . You need a user/password to get on, but its a standard one that they issue to everyone. I don't have it with me at the moment. My grandfather worked at Ellesmere Port and everyone in the family is a partner. It used to be limited to 4 named people but they've got a better database now , so the list can be as long as you like. Eligibility is currently 'extended' to grandchildren and other distant relatives. You are allowed discount on 6 cars a year. Check it out if you think you're entitled.
cobra148
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Registered: 27th Oct 01
Location: Here in front of my monitor.....
User status: Offline
10th Sep 03 at 17:49   View User's Profile U2U Member Reply With Quote

Thanks for that ELZ I'll give that number a try. My dad gets a vauxhall pension, so does the wifes so I guess we should be ok. Any discount on dealer prices has got to be a bonus
Red_SXi
Member

Registered: 23rd Sep 02
Location: Dunstable Drives: 52 Plate BMW 3 M Sport Coupe
User status: Offline
11th Sep 03 at 08:26   View User's Profile U2U Member Reply With Quote

You also get a nice deal on new cars, 0% finance, free insurance, better trade in prices sometimes too.

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