Gareth
Member
Registered: 2nd Mar 00
Location: Derby, Drives: EVO VIII MR & pug 308
User status: Offline
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As above, bought a samsung 3dtv and blu ray player for £900. Its was ok for a couple of weeks then it developed an intermittent fault and now the fault is there all the time and its not even watchable as the screen is covered in multi coloured pixels. Can i return it and get a refund or will i have to have a replacement?
Thanks.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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You've no legal right to a refund unless the vendor fails to rectify having been given an opportunity to do so.
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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Isn't the first 28 days your entitled to a straight replacement? I doubt you would get a refund unless you can argue not fit for purpose etc... Depends on the shop. Costco are pretty good and a few other places with warranty issues. After that you have to let them repair. Depending on what has broken they may replace anyway as the part prices often make them uneconomical to repair.
[Edited on 24-12-2010 by _Allan_]
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Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
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Manufacturers 1 year warranty.
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BarnshaW
Member
Registered: 25th Oct 06
User status: Offline
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you are within your rights to return any faulty or defective item that is under 28 days unless the retailers terms and conditions state otherwise, and yes i speak from experience from samsungs biggest rival.
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AlunJ
Member
Registered: 3rd Apr 07
Location: Newport
User status: Offline
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Samsung straight swapped my brothers LCD tv a few months after buying it when it went wrong. Just rung them up I think and they sent a courier out to swap it.
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BarnshaW
Member
Registered: 25th Oct 06
User status: Offline
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you wont get a replacement from samsung, you would be hars pushed to do so after 28 days, plus under 28 days it is the retailers responsibility anyway
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Aaron
Member
Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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Shudda bought a BUSH
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html
Might be handy. Was certainly leverage when my colleagues iPhone 4 broke after 29 days 
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John
Member
Registered: 30th Jun 03
User status: Offline
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Apple would have swapped for a new one anyway?
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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quote:
Originally posted by John
Apple would have swapped for a new one anyway?
28 days is the limit for in store straight swap with O2.
It ended up being swapped though after the original was sent off. The mic on it stopped working so when she call no-one could hear her.
[Edited on 24-12-2010 by deano87]
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John
Member
Registered: 30th Jun 03
User status: Offline
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Apple normally swap it if you take it to them, as long as they don't try and get out of it by the usual water damage excuse that is.
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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Our nearest Apple store is miles away so wasn't an option.
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Gareth
Member
Registered: 2nd Mar 00
Location: Derby, Drives: EVO VIII MR & pug 308
User status: Offline
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They are sending an engineer out to confirm the fault then i can have a refund so fingers crossed at the moment. Thanks for the advise.
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Gareth
Member
Registered: 2nd Mar 00
Location: Derby, Drives: EVO VIII MR & pug 308
User status: Offline
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Engineer said the plasma panel was faulty and wrote the tv off, glad to get a refund sticking with my old trusty LG's now.
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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you do know that the samsung tv probably used an lg screen anyway.
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Root
Member
Registered: 28th Dec 08
User status: Offline
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quote:
Originally posted by Ian
You've no legal right to a refund unless the vendor fails to rectify having been given an opportunity to do so.
I thought ALL electrical products came with a warranty of 1 year? Should they fail in 1 year, then you have the right to a full refund, unless they come with a longer warranty or you've somehow tampered with the product.. Putting this aside, 3dtv is a novelty item and I'd not like to see it in my home.
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Root
Member
Registered: 28th Dec 08
User status: Offline
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quote:
Originally posted by Gareth
Engineer said the plasma panel was faulty and wrote the tv off, glad to get a refund sticking with my old trusty LG's now.
plasma?
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Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
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Few of these going pop recently.
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