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Author Rant about Regal rob you sport...
SAL
Premium Member

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Registered: 19th Dec 05
Location: Radlett, Hertfordshire
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6th Dec 07 at 23:12   View Garage View User's Profile U2U Member Reply With Quote

Not impressed with the level of service this week at all. Story goes like so

ordered a exhaust stystem from them monday, money was with taken staright away, next day a parcel comes from Regal. Good service so far !

was very impressed with the fact they said next day and in came...

then tuesday night of i pop to my unit that i use "harpenden classic and performance"

we un-pack the system and something isnt right, the pipe work does'nt seem to match up ?

so wednesday i give Regal a call to explain the problem. The said they would call back in 5. Two hours later i call again and explain the whole story a second time. They said they will look into it straight away and call back within the next half hour. Did they ? nope...so a third call and still they cant help due to being short staffed

so i went back to HCP to see if we could make a new down-pipe or something. Keiron the owner of HCP decide's to call regal and explain him-self. They "regal" go on there knowledge it another garage, not a costomer.

Keiron gets of the phone and looks kinda blank, he says to me "i have never herd so much rubish in my life"

Regal stated on the phone "if it was us we would lash it up to get the costomer out and on his way"

WTF ? keirons idea after that was to send it back, but i want it so i have decided to let Reflex a local fitter do the new downpipe

so i just spent 400 and a piece of stainless steel

Regal state in the advert "fits first time everytime" lies

"its a cat back system" no it starts half way down the centre pipe, lies again

"tuv tested and approved" where's my paper's then to prove so ?

etc etc

well im glad i have slatted them in the past as they just proved me right

regal you are a bunch of badgers

stavs x
Jenko_Sport
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Registered: 25th May 06
Location: Stoke-on-Trent
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6th Dec 07 at 23:17   View User's Profile U2U Member Reply With Quote

Woooo go Stavross

But gutted about your trouble with em
Jamie
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Registered: 1st Apr 02
Location: Aberdeen
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6th Dec 07 at 23:18   View User's Profile U2U Member Reply With Quote

Why did you not just speak to a manager - get the item sent back and sort out either


a) right product


b) refund




Seems stupid to force fit something that doesnt appear to match up
Ben G
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Registered: 12th Jan 07
Location: Essex
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6th Dec 07 at 23:40   View User's Profile U2U Member Reply With Quote

because the manager is the one who is a cutn apparently
JM_16v
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Registered: 17th Oct 05
Location: Essex Drives: A5 Sportsback & Dax Rush
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6th Dec 07 at 23:42   View User's Profile U2U Member Reply With Quote

go shout at them at pvs
willay
Moderator
Organiser: South East, National Events
Premium Member


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Registered: 10th Nov 02
Location: Roydon, Essex
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7th Dec 07 at 07:33   View Garage View User's Profile U2U Member Reply With Quote

Send it back? they dont deserve your custom if they act like that in post-sales.
FruitBooTeR
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Registered: 18th Jan 07
Location: Wolverhampton Drives: S15
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7th Dec 07 at 08:29   View User's Profile U2U Member Reply With Quote

They dont sound like a decent company to me, obviously they are going to get good reviews aswell as bad but after reading that i doubt theyl be many of them.
BeArDy
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Registered: 7th Aug 00
Location: Manchester
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7th Dec 07 at 08:37   View User's Profile U2U Member Reply With Quote

Word on the street is Regal/Chris is having money problems because of putting all his eggs in one basket with the prestige market
VegasPhil
Premium Member

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Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
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7th Dec 07 at 09:19   View Garage View User's Profile U2U Member Reply With Quote

Come down here for a cuddle Stavs and feed it to them instead


Corsa 2.0 16v Vegas - Sold
Daimo B
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Registered: 20th Mar 00
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7th Dec 07 at 09:24   View User's Profile U2U Member Reply With Quote

Regal strikes yet again.

Im not sure how regal are still in business and PVD went bust. Both as fcuked up client wise as each other.
VegasPhil
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Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
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7th Dec 07 at 09:33   View Garage View User's Profile U2U Member Reply With Quote

Personally I think they should stop fannying about with VAG cars and focus on getting what they are renowned for right


Corsa 2.0 16v Vegas - Sold
CORSA NUT
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Registered: 3rd Aug 01
Location: Wirral
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7th Dec 07 at 09:33   View User's Profile U2U Member Reply With Quote

Heard enough about these guys now to NEVER use them or recomend them

Funny though as there ads in the mags are always a good little read and they seem to have all the latest products etc.
Daimo B
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Registered: 20th Mar 00
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7th Dec 07 at 10:06   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by VegasPhil
Personally I think they should stop fannying about with VAG cars and focus on getting what they are renowned for right


Stictching people up? They are good at that.

They've never been good at vauxhalls really.

Even claimed that twin LET nova was theirs
willay
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Organiser: South East, National Events
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Registered: 10th Nov 02
Location: Roydon, Essex
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7th Dec 07 at 10:18   View Garage View User's Profile U2U Member Reply With Quote

VXR just smashed it
mwg
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Registered: 19th Feb 04
Location: South Lakes
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7th Dec 07 at 10:20   View User's Profile U2U Member Reply With Quote

Get it sent back. Why settle for something thats not right
IvIarkgraham
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Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
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7th Dec 07 at 10:21   View Garage View User's Profile U2U Member Reply With Quote

i agree with matty
Phi
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Registered: 8th Jan 07
Location: South
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7th Dec 07 at 13:18   View User's Profile U2U Member Reply With Quote

head somany bad things bout them!, ruined my b/fs car!
Corsa_1800_SRi
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Registered: 3rd Feb 07
Location: West Yorkshire
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7th Dec 07 at 13:20   View User's Profile U2U Member Reply With Quote

If uve bought the one for the corsa c am not suprised, my m8 got one for his 1.8 the quality of the steel was shit, the backbox was always falling off because the steel was expanding. Went to exhaustsuk in the end & they was shocked with the quality of the steel & he got a new system in the end. He also had the same problems you had with regal
P1CK4D
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Registered: 19th Jun 06
Location: Around Essex Somewhere
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7th Dec 07 at 13:24   View User's Profile U2U Member Reply With Quote

You should have sent it back as it didn't fit. Why should you have to pay out more money? Dont think you did the right thing stavos
Ian
Site Administrator

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Registered: 28th Aug 99
Location: Liverpool
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7th Dec 07 at 13:24   View Garage View User's Profile U2U Member Reply With Quote

Can we keep this legal and accurate please - Stavs - unless those quotes are word for word then they need to go.

Anyone else - we're in a dodgy position unless what you say is true, factual and accurately represented.

The thread can stay but I don't intend dealing with the backlash if its not done correctly.

Also bear in mind that legal obligations mean that you must give the seller an opportunity to rectify - ie. send it back?

[Edited on 07-12-2007 by Ian]
SAL
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Registered: 19th Dec 05
Location: Radlett, Hertfordshire
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7th Dec 07 at 13:26   View Garage View User's Profile U2U Member Reply With Quote

i beg to differ on the that mate, i didnt want to use regal due to way the spoke to me at pvs 07,

but they are the only bastuk supplier in the uk.

as for the quility of the exhaust it self will i think its better than the few i have had on my other corsa

sebring

scorpion

lexmaul

reflex *same as powerfow and exhaustuk*

and a piper

most of them where SS and the bastuk is a better finish by far ! the metal is alot more highly polished, the welds are bloody tidy and tight.

the problem here is with regal and there costomer service tbh, just been to pipecraft and they are dealing with it as we speak, so should be ok

SAL
Premium Member

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Registered: 19th Dec 05
Location: Radlett, Hertfordshire
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7th Dec 07 at 13:26   View Garage View User's Profile U2U Member Reply With Quote

Ian i speak the truth.
Ian
Site Administrator

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Registered: 28th Aug 99
Location: Liverpool
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7th Dec 07 at 13:27   View Garage View User's Profile U2U Member Reply With Quote

Cheers - just need to be clear.
ChazSXi
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Registered: 26th Jan 03
Location: Waterlooville, Hampshire
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7th Dec 07 at 13:29   View User's Profile U2U Member Reply With Quote

stavs i would send them an invoice for the work to be carried out to get it to fit...especially if they claim its fits 100% of the time...its against trading standards to state something if it cannot be entirely true
P1CK4D
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Registered: 19th Jun 06
Location: Around Essex Somewhere
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7th Dec 07 at 13:30   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by ChazSXi
stavs i would send them an invoice for the work to be carried out to get it to fit...especially if they claim its fits 100% of the time...its against trading standards to state something if it cannot be entirely true


They wont do anything as they never agreed to him getting any extra work done. If it didnt fit, it should have been sent back..

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