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strick206

Member

Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
User status: Offline

14th Nov 07 at 19:55

Here goes

I took out a contract with o2 in june, i was told that numbers like 0800, 0870, 0845 would not be charged and would come off my minutes.

First month, i was billed for them, complained, and had it refunded, and was told that i wouldnt be charged for them again. I was charged again

I have now realised i have been being charged for these, and have rung up to complain, only to be told, basically tough shit

I was then told that they changed the terms and conditions of the contract and contacted everyone by text message and letter, i received neither and i am 100% sure of this. As i would have cancelled if i did

I have been told that as 30 days has passed since the 'text' if i want to cancel my contract i will have to pay the termination fee.

The terms of my contract have changed, and i did not agree to it, i have asked to be refunded for the charges i have had to pay so far and my contract cancelled. They say that wont happen without a termination fee and i have to contact the complaints department

Anyone clued up on this? i will be speaking to citizens advice tomorrow also, just would like to get views from people on here also

I really havent got the time pratting about sending letters back and forth about this, and feel i am perfectly within my rights to bill them for my time and costs posting the letters etc

Strick

Jambo

Member

Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline

14th Nov 07 at 19:56

there will be a bit in your contract that says "offers/promotion/charges all subject to change without notice" most likely.

Orange did a similar thing for the free numbers people call to use those phone card thingies...

Sucks and is wrong, but they will be covered im afraid

strick206

Member

Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
User status: Offline

14th Nov 07 at 20:00

they said to me that they are covered by the letter and text they sent and that i didnt reply within 30 days

i never received so it's obvious i wouldnt reply

its a lot of fine print to be reading,

Matt H

Member

Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline

14th Nov 07 at 20:02

http://www.saynoto0870.com

aim1

Member

Registered: 26th Jun 06
Location: Kent
User status: Offline

14th Nov 07 at 20:26

Yeah, I think all the networks are stopping inclusive minutes to non-geographic numbers but as said they are a huge company and will ensure they are operating within the law.

strick206

Member

Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
User status: Offline

14th Nov 07 at 20:28

quote:
Originally posted by aim1
Yeah, I think all the networks are stopping inclusive minutes to non-geographic numbers but as said they are a huge company and will ensure they are operating within the law.

i have no problems with them stopping the free calls to them numbers,

i just want a refund as i wasnt informed and to cancel my contract without charge, just have to see what CAB say really

Ian

Site Administrator

Registered: 28th Aug 99
Location: Liverpool
User status: Offline

14th Nov 07 at 20:37

Problem with cancelling is that you've nowhere else to go as everyone else is doing it. Might be better asking for contribution towards the cost and sticking with the same provider.

BlueCorsa

Member

Registered: 14th Jan 04
Location: Midlands Drives: MB SLK250 CDI
User status: Offline

14th Nov 07 at 20:39

quote:
Originally posted by Jambo
there will be a bit in your contract that says "offers/promotion/charges all subject to change without notice" most likely.

Orange did a similar thing for the free numbers people call to use those phone card thingies...

Sucks and is wrong, but they will be covered im afraid

It's not an offer, promotion or charge - they have changed his tariff and given him no prior notice - they are in breach of their own contract.

Serve them notice and take them to small claims court for the value of the termination fee that they are claiming that you owe them (and any losses incurred - i.e. the amount that they have billed you for these calls that should have been deducted from inclusive minutes).

Jambo

Member

Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline

14th Nov 07 at 20:42

i wasnt being specific, there will be terms in his contract to cover terms and conditions changing, that covers EVERYTHING in the contract. They are legally entitled to do so if you signed the form/spoke to them over the phone.

Im not agreeing with it or saying its right, its the way it is and a small claims court would not give you the time of day tbh!!

strick206

Member

Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
User status: Offline

14th Nov 07 at 20:43

quote:
Originally posted by Ian
Problem with cancelling is that you've nowhere else to go as everyone else is doing it. Might be better asking for contribution towards the cost and sticking with the same provider.

i know mate, i turned down going to orange for this contract because i ring these numbers quite a lot, orange offered me a better deal but i decided to stay with o2 because i have been with them for years and they offered the 08 numbers thing

now they have changed their terms, i no longer want that contract, and will leave to go to orange

strick206

Member

Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
User status: Offline

14th Nov 07 at 20:47

quote:
Originally posted by Jambo
i wasnt being specific, there will be terms in his contract to cover terms and conditions changing, that covers EVERYTHING in the contract. They are legally entitled to do so if you signed the form/spoke to them over the phone.

Im not agreeing with it or saying its right, its the way it is and a small claims court would not give you the time of day tbh!!

thanks for your input mate, i honestly want to hear anything people can say, i will be trying though, and seeing where i stand

the way i see it, is that i agreed certain things on my contract, these calls, and they have withdrawn this hence i am no longer getting what i agreed to

Jambo

Member

Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline

14th Nov 07 at 20:48

tbh if you plead if they are not a bunch of cunts they will refund the charges or as ian said give you a contribution....

But cancelling your contract will be hard IMO

Ian

Site Administrator

Registered: 28th Aug 99
Location: Liverpool
User status: Offline

14th Nov 07 at 20:49

Orange charge for them as well though, you'll be no better off, plus you've got hassle of reclaiming the termination fees etc.

Graft.

Just change when it's up and tell them why.

strick206

Member

Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
User status: Offline

14th Nov 07 at 20:50

quote:
Originally posted by Jambo
tbh if you plead if they are not a bunch of cunts they will refund the charges or as ian said give you a contribution....

But cancelling your contract will be hard IMO

i would even consider having the charges refunded and staying with them, i certainly wont renew but would consider staying

but when i spoke to someone on the phone he said, i am not refunding you, you have no chance, hardly professional

strick206

Member

Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
User status: Offline

14th Nov 07 at 20:51

quote:
Originally posted by Ian
Orange charge for them as well though, you'll be no better off, plus you've got hassle of reclaiming the termination fees etc.

Graft.

Just change when it's up and tell them why.

i know mate, i accept that i have to pay for them now, but with no reason to be with o2 now, i will see if i can get out, if not will have to grit my teeth

bubble

Member

Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline

14th Nov 07 at 22:43

im afraid u wont win. simple.

Brabus

Member

Registered: 25th Oct 07
User status: Offline

15th Nov 07 at 09:33

Phone companys do my head in ,im with Orange and my Bill come to over £50 a month and i hardly use my phone and check my bills but im sure there doing me over somewhere down the line, but would cost me more to call them and sort it out than what the overcharging me

Jambo

Member

Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline

15th Nov 07 at 09:48

brabus they wont be doing you over. There are laws for that sort of thing.

you do realise sticking your head in the sand and blaming others is not good financial savvy?

oh and you do know the customer service number is FREE dont you?

Brabus

Member

Registered: 25th Oct 07
User status: Offline

15th Nov 07 at 10:21