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Matt H

posted on 19th Jan 08 at 22:26

quote:
Originally posted by DarkBahamut

Every network has a clause in their contracts saying they can't promise 100% coverage all the time, so if it doesn't work its your problem!


So why did they cancel mine then? 7 months into an 18 month contract


DarkBahamut

posted on 19th Jan 08 at 21:07

Its up to you (the user) to make sure (via the networks website) that you can get signal everywhere you require it. Its not the networks fault if you don't check and then can't. If you've moved house maybe they'd be nice and let you out of it but they certainly do not have to.

Every network has a clause in their contracts saying they can't promise 100% coverage all the time, so if it doesn't work its your problem!


Dan

posted on 19th Jan 08 at 18:41

my girlfriend works in a mobile phone shop, the only way to get out is if t-mobile can support you on the signal(saying there is poor signal) then they normally do let you cancel your contract. where did you get your contract from she works at carphone warehouse and they do insurance which allows you to cancel your contrat after 9months if in an 18month agrrement.


Robbo

posted on 17th Jan 08 at 13:38

Oh aye...

Yes, if it were the case its quite illegal unless especially mentioned etc (ie a development company may block phone calls in a lab etc)


stubs

posted on 17th Jan 08 at 12:36

Even though other network's have full signals throughout?

If not then, can I have my employer's pulled for it?


Robbo

posted on 17th Jan 08 at 12:32

No, because they arte prociding the signla but presumably the materials used in the contruction of the building are blocking the signal.. or mmaybe your employers are illegally blocking mobile devices?


stubs

posted on 17th Jan 08 at 12:29

Does this apply if its caused by the buildings you are in? I work for Sky and it seems that the area is ok if you are outside, yet as soon as you step foot into any of the buildings its gone! I'm on Orange, and at 1st thought it was my crap phone, but a collegue laughed at me when he found out & told me Voda & 3 are fine, and also O2 I believe...

Would I still be liable to cancel as above? Or would I not be included as thethe area itself is "fine"


Robbo

posted on 17th Jan 08 at 11:15

If you get no signal they will be able to see it and then they are not fulfilling their contractual obligations and will have to let you out of the contract


Matt H

posted on 17th Jan 08 at 11:05

quote:
Originally posted by Robbo
What Matt said
:thumbs:


Robbo

posted on 17th Jan 08 at 10:51

What Matt said


Blade_sri

posted on 17th Jan 08 at 10:44

wont reduce my payment say im locked into it till 2009!


LiL_AnGeL

posted on 16th Jan 08 at 11:45

cant u ask to reduce the payment to the minium get another contract and pay this one till the contarct is up.


Matt H

posted on 16th Jan 08 at 11:44

quote:
Originally posted by Blade_sri
i get no signal were i work,


They cancelled mine because of that, give them a call & ask them what soloutions they have. If they can't provide you with a service then it's unfair of them to ask you to pay


Shane

posted on 16th Jan 08 at 11:41

which would be the buy out, which he doesnt want to pay.

have u said they are basically not providing you with a service, (not having signal)


Edd

posted on 16th Jan 08 at 11:39

contract?


if so pay the remainder of your line rental job done


Blade_sri

posted on 16th Jan 08 at 11:37

i get no signal were i work,


Shane

posted on 16th Jan 08 at 10:05

why are you unhappy with the service?


Blade_sri

posted on 16th Jan 08 at 09:41

is there a way you can get out of a phone contact? im on a 18 month with t-moblie and very unhappy with the service i get,

there said i can buy myself out for £482.59 but is there another way?