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Outstanding customer service!
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[quote][i]Originally posted by TNM[/i] Jombone calm donw. I have worked in retail. The first person I spoke to was very unhelpful. She said they didnt have any loan phones. I asked her if she could check the other store which she did in a grunt. I then asked if it was possible to reserve one and she said no. The only thing i could do was ring up every day. I said if that was the case would they hold on to it so i could get in to the shop the same day and she said no. She then said it stated in the terms and conditions of the contact that a loan phone would not always be available. I asked to see a contract and she said they didnt have one. The manager then said the same thing. Now im sure you should know that by law if some one is to sign a contract one must be available to view. And if one isnt then one can be requested in writting. The manager had an attitude problem from the start. The person I spoke to who was in my office has nothing to do with any of the stores. So I do know my rights and the staff were being very unhelpful. [/quote]
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