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Outstanding customer service!
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[quote][i]Originally posted by TNM[/i] Got an N70 in january. stopped charging a few months ago. Went into the shop and had a 45 min argument with the 12 year old shop manager who didnt know very much about phones or the law. He told me that they didnt have any contracts in the shop to look at when I challenged him about the terms and conditions of the contract :boggle: Any way got fed up and told him to fuck off and got a round of appluse by the 20 odd people waiting behind me in the shop. Emailed o2 and told them what had happened and that i now had a broken phone. Had no reply after a week so sent them another email. Got a reply on Friday saying sorry about the problems blah blah send the phone back to us and we will send one out the same day. I thought i would send it end of this week before i go on holiday. Saturday i got an email saying they are sending me a replacement now and to send mine back with in 30 days :lol: Now the funny thing is that before when i had sent them emails they didnt reply. I was moaning to some one in the resturant in work about how poor o2 was only to find out it was one of the big wigs from o2 :lol: Spoke to him about it and all of a sudden they are falling over them selves to help me :boggle: [/quote]
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