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Nath	posted on 5th Jan 11 at 08:29
	Few of these going pop recently.
Root	posted on 5th Jan 11 at 01:37
	quote: Originally posted by Gareth Engineer said the plasma panel was faulty and wrote the tv off, glad to get a refund sticking with my old trusty LG's now. plasma?:rolleyes:
Root	posted on 5th Jan 11 at 01:36
	quote: Originally posted by Ian You've no legal right to a refund unless the vendor fails to rectify having been given an opportunity to do so. I thought ALL electrical products came with a warranty of 1 year? Should they fail in 1 year, then you have the right to a full refund, unless they come with a longer warranty or you've somehow tampered with the product.. Putting this aside, 3dtv is a novelty item and I'd not like to see it in my home.
chris_uk	posted on 5th Jan 11 at 00:30
	you do know that the samsung tv probably used an lg screen anyway.
Gareth	posted on 4th Jan 11 at 22:43
	Engineer said the plasma panel was faulty and wrote the tv off, glad to get a refund sticking with my old trusty LG's now.
Gareth	posted on 25th Dec 10 at 02:29
	They are sending an engineer out to confirm the fault then i can have a refund so fingers crossed at the moment. Thanks for the advise.
deano87	posted on 24th Dec 10 at 10:27
	Our nearest Apple store is miles away so wasn't an option.
John	posted on 24th Dec 10 at 09:47
	Apple normally swap it if you take it to them, as long as they don't try and get out of it by the usual water damage excuse that is.
deano87	posted on 24th Dec 10 at 09:44
	quote: Originally posted by John Apple would have swapped for a new one anyway? 28 days is the limit for in store straight swap with O2. It ended up being swapped though after the original was sent off. The mic on it stopped working so when she call no-one could hear her. [Edited on 24-12-2010 by deano87]
John	posted on 24th Dec 10 at 09:41
	Apple would have swapped for a new one anyway?
deano87	posted on 24th Dec 10 at 09:40
	http://www.bbc.co.uk/blogs/theoneshow/consumer/2009/07/03/sale_of_goods_act_letter_downl.html Might be handy. Was certainly leverage when my colleagues iPhone 4 broke after 29 days :lol:
Aaron	posted on 24th Dec 10 at 08:47
	Shudda bought a BUSH
BarnshaW	posted on 24th Dec 10 at 08:39
	you wont get a replacement from samsung, you would be hars pushed to do so after 28 days, plus under 28 days it is the retailers responsibility anyway
AlunJ	posted on 24th Dec 10 at 08:23
	Samsung straight swapped my brothers LCD tv a few months after buying it when it went wrong. Just rung them up I think and they sent a courier out to swap it.
BarnshaW	posted on 24th Dec 10 at 08:20
	you are within your rights to return any faulty or defective item that is under 28 days unless the retailers terms and conditions state otherwise, and yes i speak from experience from samsungs biggest rival.
Nath	posted on 24th Dec 10 at 08:16
	Manufacturers 1 year warranty.
_Allan_	posted on 24th Dec 10 at 08:01
	Isn't the first 28 days your entitled to a straight replacement? I doubt you would get a refund unless you can argue not fit for purpose etc... Depends on the shop. Costco are pretty good and a few other places with warranty issues. After that you have to let them repair. Depending on what has broken they may replace anyway as the part prices often make them uneconomical to repair. [Edited on 24-12-2010 by _Allan_]
Ian	posted on 24th Dec 10 at 01:29
	You've no legal right to a refund unless the vendor fails to rectify having been given an opportunity to do so.
Gareth	posted on 24th Dec 10 at 01:18
	As above, bought a samsung 3dtv and blu ray player for £900. Its was ok for a couple of weeks then it developed an intermittent fault and now the fault is there all the time and its not even watchable as the screen is covered in multi coloured pixels. Can i return it and get a refund or will i have to have a replacement? Thanks.