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When would you crack?
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[quote][i]Originally posted by Dom[/i] [quote][i]Originally posted by willay[/i] dom - true about the business package but its all about how you deal with the help desk on the other side of the phone, if you dont ask to escerlate and so on you will never get anywhere imo. [/quote] As a Business customer you shouldn't have to keep chasing, you report the problem and it gets sorted ASAP. This certainly was the case when i worked as tech monkey for pipex years ago. All Business and GNet (highest of the lot, rarely had problems with their network though) accounts had top priority and issues were usually sorted within a hours, unless it was an outage/serious and then temporary measures would be put in place to get the customers connection back up. If a problem took longer that a few days to sort then there was all hell to pay from the managers and shit would get serious. Only issue we ever had was dealing with BT getting lines tested and then i remember hearing the managers screwing at them (heads of the internet side) to get their arses in gear, which did actually do something. [/quote]
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