Not logged in [
Login
-
Register
]
You Are Not Registered Or Not Logged In
Corsa Sport
»
Message Board
»
Off Day
»
Geek Day
»
When would you crack?
» Post Reply
Post Reply
Who Can Post?
All users can post new topics and all users can reply.
Icon:
Formatting Mode:
Normal
Advanced
Help
Andale Mono
Arial
Arial Black
Book Antiqua
Century Gothic
Comic Sans MS
Courier New
Georgia
Impact
Tahoma
Times New Roman
Trebuchet MS
Script MT Bold
Stencil
Verdana
Lucida Console
-2
-1
1
2
3
4
5
6
White
Black
Red
Yellow
Pink
Green
Orange
Purple
Blue
Beige
Brown
Teal
Navy
Maroon
LimeGreen
Message:
HTML is Off
Smilies are On
BB Code is On
[img] Code is On
[quote][i]Originally posted by Dom[/i] No you will be able to get out of the contract as they are suppose to be supplying you a service which you are not receiving. Yes you have to allow a period of time for problems with their network and no isp can guarantee a 100% uptime. However, a 16/17% uptime is not acceptable; it wouldn't be on a consumer service let alone a business service. If you can change to a different ISP then i would head straight down the cancel contract route. If you want to be nice, then give them a few days/week to sort the problems out and provide you with the service you're paying for, otherwise get out. If they say you'll have to pay the remainder to cancel, tell them to naff off. Any issues, take legal actions. I would take this as far as possible! Remember you're paying for a Business service, not a consumer/household service! Have a look on the thinkbroadband forums and post up your issues, someone will be able to help you out. I would also hunt down the email address of head of internet services at BT (have see the email addy around a few times) and send a polite email stating your issues and problems, how you've have been fobbed off and how unhelpful they are being at rectifying the issue considering you're paying a premium for a business package. Have heard of a load of people doing this and within a few hours they had a phone call to say it would get looked into and it was fixed within a few days and a reduction on the bill. edit - also, everytime you phone BT you need to be getting names, dates and time, and what they said they'll do. Plus you want to be speaking to managers, not the monkeys. [Edited on 18-11-2009 by Dom] [/quote]
Post Options:
Disable smileys?
Turn BBCode off?
Receive email notification of new replies?
This is a long topic, click
here
to review it.