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Outstanding customer service!
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[quote][i]Originally posted by Matt H[/i] [quote][i]Originally posted by TNM[/i] Jombone calm donw. I have worked in retail. The first person I spoke to was very unhelpful. She said they didnt have any loan phones. I asked her if she could check the other store which she did in a grunt. I then asked if it was possible to reserve one and she said no. The only thing i could do was ring up every day. I said if that was the case would they hold on to it so i could get in to the shop the same day and she said no. She then said it stated in the terms and conditions of the contact that a loan phone would not always be available. I asked to see a contract and she said they didnt have one. The manager then said the same thing. Now im sure you should know that by law if some one is to sign a contract one must be available to view. And if one isnt then one can be requested in writting. The manager had an attitude problem from the start. The person I spoke to who was in my office has nothing to do with any of the stores. So I do know my rights and the staff were being very unhelpful. [/quote] Which contract? Your phone contract? - what you pay a month & what you get or your purchase contract? This is to do with the contract formed at the time of purchase & would mainly come under the sales of goods act. They have to provide a service to either repair or replace the item. It is up to them which they choose to do but normally it would be to repair if outside of the "reasonable amout of time" they set to screen for inherently faulty products (normally 28 days). By looking in your warrenty details in your handbook you got with your phone you will see that it doesn't say anything about a loan phone. Any form of service like this the retailer provides is purely off their own backs. Bottom line is they don't have to do it. If they don't have any in at the time they can't give you one. Simple as. Nor can they have peoples phones lying around unaccounted for. However them not offering to ring you when one comes in isn't exactly helpful. As for ringing other stores that would start to get complicated & you'd just be pissed off about having to travel. I've sent my 8800 off through O2 multiple times to be fixed. Its a much quicker service than we have. [/quote]
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