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[quote][i]Originally posted by Marc[/i] We offer a collection service, either for faulty products or for the collection of empty coffee capsules. They appear to have decided this is not as important as deliveries. I have raised about 10 complaints this week as they haven't even updated their systems other than to say they have received the data. Customer's have had big bags sat on their doorsteps for weeks and in the end throw them out or don't save them for recycling anymore. I had one customer who had waited over a week and their website said card left with customer, so not sure why they couldn't pick the bag up at the door! [/quote]
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