Je11ybubb1es
Member
Registered: 11th Jun 02
Location: Milton Keynes
User status: Offline
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i set up a contract with them in sept. as it was my first contract they wanted £100 deposit for 6 months to make sure i paid my bills, which was fair enough. but by the end of april they still hadnt refunded me the money, even though all my bills were paid on time. i spent an hour on 150 trying to speak to someone but all i got was "to check you account balance, press 1" etc. so i emailed them. they emailed back and said you are eligible for the refund you'll receive the money in 5 - 7 days on your credit card. by 22 may i hadnt heard anything and emailed them again. "sorry the finance dept have had a backlog but it's been processed today and will hit your account in 5 - 7 days" why didnt the 1st email say anything about a delay? anyway by yesterday (11 days later) i hadnt received it. so i emailed them again and said if they didnt credit my account i would terminate my contract.
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Je11ybubb1es
Member
Registered: 11th Jun 02
Location: Milton Keynes
User status: Offline
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this morning i checked my online bank stuff to see it had been credited this morning. which meant it had been processed on 30th not 23rd that they had said.
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Je11ybubb1es
Member
Registered: 11th Jun 02
Location: Milton Keynes
User status: Offline
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i also get an email from t mobile saying
Dear Mr Biddulph
Thank you for your email about your refund.
We have checked your account and can see that this was processed on the 30th May 2003. The amount of £100.00 was returned to your credit card that you originally made the payment from.
If you'd be kind enough to check your statements for this amount, or contact your bank, we're sure you will find that it's been refunded in full.
We apologise most sincerely for the delay.
We have added a note to your account with the details of your email.
If you require further help, please contact us via our website at http://www.t-mobile.co.uk
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Je11ybubb1es
Member
Registered: 11th Jun 02
Location: Milton Keynes
User status: Offline
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quote:
Originally posted by Je11ybubb1es
If you'd be kind enough to check your statements for this amount, or contact your bank, we're sure you will find that it's been refunded in full.
i work for the fucking bank i'd been checking it every day since i first got told it would be refunded.
and as far as i was concerned my title has always been miss.
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transca
Member
Registered: 28th Dec 00
Location: rotherham
User status: Offline
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t-mobile = worst network ever
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Tam the diesel man
Member
Registered: 31st Jul 01
Location: Portsmouth
User status: Offline
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i used t-mobile and never had any problems. so i have to disagree
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transca
Member
Registered: 28th Dec 00
Location: rotherham
User status: Offline
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even when i've got full signal call always breaks up, txts sometimes take ages (24hours) to go through/recieve, utter shite, never had that problem with vodafone
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J da Silva
Member
Registered: 10th Apr 03
Location: The FACTory
User status: Offline
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t mobile r pants,i used em for 3months whenever theres a prob they never sort it just fob u off,till u ring back shoutin
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transca
Member
Registered: 28th Dec 00
Location: rotherham
User status: Offline
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and there logo is pink
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Je11ybubb1es
Member
Registered: 11th Jun 02
Location: Milton Keynes
User status: Offline
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going to o2 next time. it took them 3 months longer than they agreed to refiund my deposit. would i be right in saying they have breached the contract therefore i could terminate my agreement with them 
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transca
Member
Registered: 28th Dec 00
Location: rotherham
User status: Offline
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dont goto o2, they have even worse customer service, and txts sometimes dont even get through, orange or vodafone are probably your best bet
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Ben
Banned
Registered: 12th Jan 03
Location: West Yorkshire
User status: Offline
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giv em a ring.
as soon as u hear a voice press 0 then press 3 when u hear another voice an then 4 and then 0 again and u go 2an advisor ,
i know as i do it all time !!!!!!!!! hope thats a help
so 0,3,4,0
[Edited on 120102 by Ben- (yorkshire)]
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transca
Member
Registered: 28th Dec 00
Location: rotherham
User status: Offline
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quote:
Originally posted by Ben- (yorkshire)
giv em a ring.
i know as i do it all time !!!!!!!!! hope thats a help
says a lot for the company then
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