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Author Orange phone contracts
Bonney
Member

Registered: 14th Nov 04
Location: St Helens
User status: Offline
9th Jan 11 at 12:53   View User's Profile U2U Member Reply With Quote

Do they still have the get out clause in the mobile phone contracts?

Thinking of getting a new phone and am sick of their network been crap and their customer services.
GTM
Member

Registered: 24th Nov 08
Location: Kingswinford, West Midlands
User status: Offline
9th Jan 11 at 12:56   View User's Profile U2U Member Reply With Quote

Just go in and see whoever you got the phone off. Phones 4 u seem to bend over backwards for me everytime i go in. Ive broken my phone by dropping it in the snow just called them told them it was my fault and im not insured and they have still told me to come in at 2 today and i can pick a new phone. If you go in and tell them you want to go to another network im sure they will sort it out just to keep your custom.
Bonney
Member

Registered: 14th Nov 04
Location: St Helens
User status: Offline
9th Jan 11 at 12:58   View User's Profile U2U Member Reply With Quote

Got it from the orange shop. Sick of it having no signal and receiving messages hours after they were sent.

Want to go to another network, Just got to find a decent one!
GTM
Member

Registered: 24th Nov 08
Location: Kingswinford, West Midlands
User status: Offline
9th Jan 11 at 13:12   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Bonney
Got it from the orange shop. Sick of it having no signal and receiving messages hours after they were sent.

Want to go to another network, Just got to find a decent one!


Ah unlikely the orange shop are going to happily let you move to another network

I think you have to pay a fee to get out the contract early.
AlunJ
Member

Registered: 3rd Apr 07
Location: Newport
User status: Offline
9th Jan 11 at 13:16   View User's Profile U2U Member Reply With Quote

the orange network really has gone down hill recently Good luck trying to get out!
Simon_16v
Member

Registered: 14th Aug 06
Location: Yorkshire
User status: Offline
9th Jan 11 at 13:25   View User's Profile U2U Member Reply With Quote

Must say i agree, i've noticed sometimes calls dont connect or people try and ring me and goes straight through to voicemail even though i have signal and texts not going through straight away. Moved onto 3 now and not had a problem
Brett
Premium Member

Avatar

Registered: 16th Dec 02
Location: Manchester
User status: Offline
9th Jan 11 at 13:59   View Garage View User's Profile U2U Member Reply With Quote

as if
Sam
Moderator
Premium Member


Registered: 24th Dec 99
Location: West Midlands
User status: Offline
9th Jan 11 at 14:05   View User's Profile U2U Member Reply With Quote

Won't they make you pay the remaining months line rental to get out of the contract?
Jambo
Member

Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
9th Jan 11 at 15:15   View User's Profile U2U Member Reply With Quote

Get out clause is £x x how many months you have left -VAT
Bonney
Member

Registered: 14th Nov 04
Location: St Helens
User status: Offline
9th Jan 11 at 17:45   View User's Profile U2U Member Reply With Quote

Just had a look at when I can upgrade and its from May. So August is when i can change.

May as well just hack it out till then!
alan t
Member

Registered: 3rd Sep 06
Location: edinburgh
User status: Offline
9th Jan 11 at 22:24   View User's Profile U2U Member Reply With Quote

glad to hear its not just my orange signal that is really poor then

i have exactly the same problem with texts mate, seem to get them hours later, and the reception with them is shocking, my contract was done through the orange shop as well, I tried to cancel mines but they said I would have to pay the line rental till the end of the contract.

best of just waiting till the end of contract mate then cancelling it, i dont even use my phone that often and my bills are coming in at nearly £70 each month, I will be cancelling my contract as soon as its up and getting one of the free simcards from o2, put a tenner in a month and get unlimited free texts and 100 free mins, saving 60 quid a month doing that sounds good to me
John
Member

Registered: 30th Jun 03
User status: Offline
9th Jan 11 at 22:33   View User's Profile U2U Member Reply With Quote

How can you have a £70 bill if you don't use the phone?
alan t
Member

Registered: 3rd Sep 06
Location: edinburgh
User status: Offline
9th Jan 11 at 22:44   View User's Profile U2U Member Reply With Quote

i didnt say i dont use the phone, for the small time im on it, only usually phone my mrs who is also on orange it seems a high bill to pay.

they contract is only ment to be £40 a month
Jambo
Member

Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
10th Jan 11 at 11:07   View User's Profile U2U Member Reply With Quote

Add her as your magic number and you will pay £0 if your bill is higher it will more than likely be phoning 0800 etc numbers for your bank/insurance company etc.

If not you are simply on the wrong plan for your usage. If you ring the customer service number which is free they will advise you how to bring your bill down.

 
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