mantamark
Member
Registered: 19th Jun 06
Location: Northumberland
User status: Offline
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Right, bit of a bugger this one.
A lad from work went to look for a new car, and for some reason found himself in carcraft.
Fair enough, ok to have a look around i guess.
Now the daft bugger got talked into a volvo s40 on finance (d'oh) so he got that.
Told him it was a mistake & heard loads of horror stories.
Rang last night as car had lost power on duel carridgeway, said he had been waiting for 90mins for AA to turn up.
Basically, last week (he has had the car about a month now) the car went back to them for a service (told him not to bother & i could get it done cheaper, but something about the warrenty and getting it done there? think he got suckered into that one) and it was ok, from what i gather they have fitted a cheap copy fuel filter & it has popped off under the car, sloshing petrol all over the underside of the car (hot exhaust??!!) & road. AA man turned up, jacked it up, whapped a cable tie on & popped some petrol in to get him home.
Now, i'm thinking he should be able to get some compensation for this, as its totally shocking charging for parts and fitting cheap crap to the car, and not doing it properly?
He says his little 2y/o neice & 8y/o disabled nephew were in the car at the time, and they were rather upset about having to sit on the side of the duel carridgeway for 90mins, and now dont want to get in a car with him, regardless if its his, or he is driving. i know this doesnt have any baring on what has happened, its just a right cock on for him now.
So, where does he stand, what should he do & any other advice for him?
Thanks in advance.
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Probably be able to do feck all tbh. He'll know never to use carcraft again though!!
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mantamark
Member
Registered: 19th Jun 06
Location: Northumberland
User status: Offline
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Indeed.
Surely if they serviced it, and a week later the fuel filter falls off, thats a bit shit?
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Well you'd need to take them to court and prove them to have displayed negligence when servicing the car. Which might not be so easy.
Also at the end of the day they are only gong to award him fair compensation to cover his losses, which looking at the events wouldnt amount to much.
Best thing to do is live & learn in instances like this & spread the word.
[Edited on 14-08-2009 by Colin]
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mantamark
Member
Registered: 19th Jun 06
Location: Northumberland
User status: Offline
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True i guess, didnt know if he could get anything from it, its just shit how they get away with everything.
I did warn him, and to be fair, i was suprised at how decent the car was, nice motor, just a shame they cant fit a fuel filter.
Told him to get a list of everything they changed, and get it checked at another garage, who knows what else they have done.
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stu_c
Member
Registered: 11th Dec 07
Location: Westleigh, Greater Manchester
User status: Offline
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tell him to go back and throw the keys at them and tell them to shove the finance!!
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mantamark
Member
Registered: 19th Jun 06
Location: Northumberland
User status: Offline
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Surely if he has signed for over a month, then he is in a contract?
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stu_c
Member
Registered: 11th Dec 07
Location: Westleigh, Greater Manchester
User status: Offline
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yea but thers terms on their side aswell and hes been given a dodgy product them they are in the wrong
i work at o2 and if sell someone a contract for 24months and the phone is faulty a couple of times then we WILL/HAVE/ to change it.
tell him to go to trading standards they will back him up
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Limecat
Banned
Registered: 25th Jun 05
Location: The Internet
User status: Offline
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quote:
Originally posted by stu_c
tell him to go to trading standards they will back him up
No they won't.
He is fucked with a cock big enough for an elephant.
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DizzyRebel
Member
Registered: 2nd Jan 09
Location: Lincoln
User status: Offline
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theres nothing he can do about it, as long as they honour the warranty for 6 months then it can go wrong as many times as possible and so long as they repair it foc then he cant ask for a replacement vehicle
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mantamark
Member
Registered: 19th Jun 06
Location: Northumberland
User status: Offline
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Bugger.
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l15ter
Member
Registered: 1st Feb 08
Location: Berkshire
User status: Offline
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someone i work with got a focus from car craft, she had problem after problem, within 6 months of having it she gave the car back and stopped all hp payments.
would never by a car from them, you have better luck buying a car of a gypsy.
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mantamark
Member
Registered: 19th Jun 06
Location: Northumberland
User status: Offline
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How did she go about stopping the finance? I thought once signed its a contract?
Can you get me more info please mate?
He doesnt trust the car now.
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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carcraft do have a bad reputation, BUT it sounds to me like he has realised they are probably shafting him over finance, and wants a way out. a fuel filter coming loose, is not an excuse to get out of the agreement.
if he goes to court etc, his arguement will be based on "what if" events, and will transpire to nothing.
live and learn.
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davieslim
Member
Registered: 15th Sep 08
Location: Glasgow City
User status: Offline
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http://www.tradingstandards.gov.uk/swansea/letters/Letter%20to%20finance%20company%20-%20faulty%20car%20on%20Hire%20Purchase.doc
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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The car isn't faulty, it was rectified at the roadside. You've no grounds for complaint whatsoever and I certainly wouldn't be recommending you fry his credit rating by defaulting on a loan whose contract still stands.
Best you could possibly hope for is some type of small claims action for costs as a result of the breakdown. What are we talking here? Sweets for the kids?
Live and learn being honest.
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mattk
Member
Registered: 27th Feb 06
Location: St. Helens
User status: Offline
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another typical case of the american way of "ohhhh no something out of the ordinary has happened I MUST sue someone for it"
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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I think this guy is out of pocket, both for the time broken down and the fact he's paying too much for the car, but there's no legal recourse unfortunately.
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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My girlfriend got her Corsa C from CarCraft and it broke a few weeks after (I wasn't with her then and she doesn't know what it was), she took it back, they kept it for a week and returned it to her in perfect working order, 3 years down the line and its still perfect, they had no problems about rectifying the problems, maybe contact them and be decent with them instead of flying off the handle.
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daymoon
Premium Member
Registered: 1st Aug 08
Location: Selby, North Yorkshire
User status: Offline
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there was a website dedicated to complaints about carcraft, peoples problems and how they resolved them....
can't seem to find it now though..
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mantamark
Member
Registered: 19th Jun 06
Location: Northumberland
User status: Offline
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Hang on, i'm not saying he wants to sue anyone.
They said they wanted to service the car to keep it in warrenty, and they service it with inferior parts & cause him to break down.
He is now worried what else may go wrong with the car.
Yes, perhaps nothing else will go wrong with it, but owning it for such a short time and this happening is quite disconcerting.
He isnt bothered about paying what he is paying for the car, he just isnt happy with anything they have done for him.
This isnt me, i only came on to ask for advice, and from what i gather, he cant do much, or anything about his situation, so unless you have anything to help, dont bother, its matterless to me, i just said i would ask incase anyone has had any similar dealings.
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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the parts wont be inferior. a mass produced fuel filter will have to go through quality assurance tests.
a mistake has happened-which has been rectified.
tell him to accept it and move on
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Its more likely to be the workmanship than the part that has caused the fuel leak.
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mantamark
Member
Registered: 19th Jun 06
Location: Northumberland
User status: Offline
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AA bloke said it was a cheap copy part & didnt fit right?
Now held in place with cable ties til he can get over to them.
Part / workmanship, its still shit service?
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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quote:
Originally posted by mantamark
AA bloke said it was a cheap copy part & didnt fit right?
Now held in place with cable ties til he can get over to them.
Part / workmanship, its still shit service?
if it didnt fit right, how has the aa man fixed it with cable ties? having worked in the motor trade for 7 years, i can tell you the vasy majority of fuel filters are identical, as ian says, its more than likely the technician doing the job, has done summat wrong.
mistakes happen, thats it. if he kicks up a song n dance, more fool him. tell him to accept it and move on.
if i bought an apple from asda and it went off, i wouldnt expect my shopping trolley be paid for.
as many people have said, live and learn.
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