Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
|
i bought some mats from a website for £47.78 which turned out to be faulty (the carpet literally fell apart) and i sent them back and got a full refund.
but i've had to pay the £6 postage to send them back to the company. can i get this refunded also as it's not my fault the product was not fit for purpose?
[Edited on 12-12-2008 by Ben G]
|
JonnyJ
Member
Registered: 23rd Sep 05
Location: Scotchland
User status: Offline
|
quote:
Originally posted by Ben G
i bought some mates from a website for £47.78 which turned out to be faulty (the carpet literally fell apart) and i sent them back and got a full refund.
but i've had to pay the £6 postage to send them back to the company. can i get this refunded also as it's not my fault the product was not fit for purpose?
Poor lonely ben and his faulty bought mates 
[Edited on 12-12-2008 by JonnyJ]
|
daymoon
Premium Member
Registered: 1st Aug 08
Location: Selby, North Yorkshire
User status: Offline
|
in customers eyes u should, but i never managed to get mine...
|
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
|
quote:
Originally posted by JonnyJ
quote:
Originally posted by Ben G
i bought some mates from a website for £47.78 which turned out to be faulty (the carpet literally fell apart) and i sent them back and got a full refund.
but i've had to pay the £6 postage to send them back to the company. can i get this refunded also as it's not my fault the product was not fit for purpose?
Poor lonely ben and his faulty bought mates
[Edited on 12-12-2008 by JonnyJ]
 night shift week, you'll see loads of mistakes in my posts, have to keep editing them all the time 
|
stubbsy05
Member
Registered: 23rd Oct 02
User status: Offline
|
I ended up paying the postage on my refunded fake ipod. Was just reieved to get the refund tbh
|
deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
|
Normally when it's the company's fault, they will refund postage, but make it extremely difficult i.e. proof of posting, they will only pay out once you have received and are satisfied with the replacement item.
For £6, I probably wouldn't have bothered. Alternatively, you should have just stuck them in the post with no postage on 
|
Graham88
Member
Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline
|
Bit hard with something of that size Deano, as it has to go through the Post Office rather than a letterbox. Plus company probably be arsey about refund,
|
