nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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Phoned up CarCraft to book my car in for new clutch [said that they can do it monday but was allowed to bring it on saturday so if they have a cancel they will have a "look" at it], so took my car into CarCraft on Saturday, re; clutch slipping [possibly cable going/gone it], drove it from Uttoxeter - Wednesbury which is an average 33 miles, got there, and said that they cannot give me a courtsy car due to only being 16 cars available and I was the 17th person, [co-incedence or what] so i was kinda miffed about that, because they said on the phone that they could give me one, the guy said that they will need to do a diagnostics test (which i thought they only carried out if it were a Electrical fault not mechanical ?) so they are going to try and charge me Ł45 just for that, then it should be done under warrenty as i took an extended warrenty out with them, (3years jobby) and in small print it says that it cant be done if its wear & tear? only had the car since last November not even a year yet, its coverd between 75-77000 miles, and the second owner, but surley it can't be wear and teear after 11 months? So if its not done under warenty it will be around Ł290 odd probabl bit more, so im going to ring round quotes today for IFI do have to pay. Where do i stand here.
Summary: Dont buy from CarCraft.
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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You've answered your own question. All these car supermarket places are con artists. The lad in work missus used to work for them and they have all kind of scams going into bleeding customer dry, wriggling out of claims and generally being a bunch of tossers.
Good Luck 
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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It will be classed as wear and tear and you will have to pay I'd imagine.
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nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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 only had since last year which is stupid
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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Yeah but last year is 10+ months ago now. Its like saying your brake pads have worn out and trying to claim for them. You may win, but I think they will class it as wear and tear.
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Scotty C
Member
Registered: 6th Nov 05
Location: Kidderminster Drives: 1.6 16v Sport
User status: Offline
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They will class it as wear & tear. You'd be surprised what they class as wear and tear.
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johnhara1
Member
Registered: 19th Oct 06
Location: Newcastle upon Tyne
User status: Offline
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Friend of a Friend is a mechanic at car craft and he advised me to stay well clear of car craft 
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nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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i will do in future lol.
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ShEp
Member
Registered: 9th Aug 05
Location: Dingwall, Highland
User status: Offline
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Any kind of search before dealing with car craft would have told you they are crooks
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johnhara1
Member
Registered: 19th Oct 06
Location: Newcastle upon Tyne
User status: Offline
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They were on watchdog not long ago too.
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nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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 well im still waiting for them to ring me sure it doesnt take this long to do a diagnostics test for a clutch  
[Edited on 06-10-2008 by 5dr corsa-3dr_polo]
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ShEp
Member
Registered: 9th Aug 05
Location: Dingwall, Highland
User status: Offline
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Diagnostics check on a clutch?
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nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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Exactly!! glad your awake shEp, lol couldnt belevie it when they said that to me, my unlce just cried out laughing as his an elcetircan at Land Rover.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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quote:
Originally posted by johnhara1
They were on watchdog not long ago too.
Yea, for about 5 complaints from about 170,000 cars sold. Good work there BBC.
If you buy a second hand car you always have these issues. Clutches aren't covered by warranty, you wouldn't be ranting if this was a private sale. You could easily kill a clutch in a year too if you drove like an idiot, not saying that you do though, the previous owner(s) could have done the damage. Or it could be a manufacturing defect covered by the manufactures warranty which I assume is now expired as you bought a warranty (which is a con anyway).
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stubbsy05
Member
Registered: 23rd Oct 02
User status: Offline
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I NEVER buy from traders. Only Private/dealer.
The one car I did buy trade was overpriced and the clutch went on it in the first month. Luckily they replaced it under the warranty but put me off.
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Jules
Member
Registered: 26th Nov 04
Location: Ipswich, Suffolk Status: Happy
User status: Offline
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quote:
Originally posted by Alex.S
I NEVER buy from traders. Only Private/dealer.
The one car I did buy trade was overpriced and the clutch went on it in the first month. Luckily they replaced it under the warranty but put me off.
So you do buy from the trade then?
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stubbsy05
Member
Registered: 23rd Oct 02
User status: Offline
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quote:
Originally posted by Jules
quote:
Originally posted by Alex.S
I NEVER buy from traders. Only Private/dealer.
The one car I did buy trade was overpriced and the clutch went on it in the first month. Luckily they replaced it under the warranty but put me off.
So you do buy from the trade then?
What I meant to say is I never buy trade ever since I did so once and wasn't impressed!
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Jules
Member
Registered: 26th Nov 04
Location: Ipswich, Suffolk Status: Happy
User status: Offline
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I know, I'm being deliberately awkward because you're from Norwich 
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stubbsy05
Member
Registered: 23rd Oct 02
User status: Offline
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quote:
Originally posted by Jules
I know, I'm being deliberately awkward because you're from Norwich
Ya Orite boi!! Ets a great plaice to live ent et!
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eddiewhiteley
Member
Registered: 10th Mar 05
Location: down in albion
User status: Offline
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quote:
Originally posted by Alex.S
quote:
Originally posted by Jules
quote:
Originally posted by Alex.S
I NEVER buy from traders. Only Private/dealer.
The one car I did buy trade was overpriced and the clutch went on it in the first month. Luckily they replaced it under the warranty but put me off.
So you do buy from the trade then?
What I meant to say is I never buy trade ever since I did so once and wasn't impressed!
you werent impressed that they replaced a clutch under warranty?
[Edited on 06-10-2008 by eddiewhiteley]
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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quote:
Originally posted by Alex.S
I NEVER buy from traders. Only Private/dealer.
The one car I did buy trade was overpriced and the clutch went on it in the first month. Luckily they replaced it under the warranty but put me off.
Surely a dealer is trade? Also, if you bought private and the clutch went you would have to fork out for it all yourself, at least you could try and claim if bought from a garage.
Seems a contradictory statement.
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Rob_Lee
Banned
Registered: 9th Dec 05
Location: Folkestone Drives: Nova 1.6 16v
User status: Offline
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I hate people who think that can claim what they like on "warrenty".
I work for nissan and im always arguing with people who think brakes/clutches etc shouldnt go wrong!
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nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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im not saying they shouldn't go wrong, but i took this 'extended warrenty' out, and in the booklet it says it covers the clutch/clutch cable etc.
Update
Poppe din to a VAG Specialists and the mechanic there said it could be the pedal box  but he explained and said that if carcraft cant do it them bring it to us and we'll have it done within a day, at Ł277 all in all (rough price).
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Rob_Lee
Banned
Registered: 9th Dec 05
Location: Folkestone Drives: Nova 1.6 16v
User status: Offline
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Never seen a warrenty cover a clutch.
What company is it matey?
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nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: Škoda Fabia VRS 5J
User status: Offline
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NEC or NAC, part of carcraft,
Edit: Update:
Phoned them today, and said it was the clutch they are just waiting for that company to see if we can get it done, otherwise they are going to ring me with a quote.
[Edited on 07-10-2008 by 5dr corsa-3dr_polo]
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