SteveW
Member
Registered: 15th Jul 02
Location: Up in the clouds
User status: Offline
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i work at a software support company on the 2nd line.. we have 4 guys on the first line who take all the calls and forward them as needed...
just checked how many calls they have dealt with sinse being here and the dates that they started..
Jason - started Dec 2007 - done 2293 calls
James - started March 2007 - done 4476 calls
Oliver - started March 2007 - done 3460 calls
Rizwan - started September 2007 - done 5391 calls
WTF one of the guys is 1000 calls short compared to the other guy he started work with in the same week.
Then Rizwan comes along 6 months later and does more calls than both of them
Really starting to piss me off.. but im not in a managers roll to pull him aside and have a go. GGGGGRRRRRRRRRRRRR 
[Edited on 22-07-2008 by SteveW]
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Matt L
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Registered: 17th Apr 06
User status: Offline
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are you sure rizwan is dealing with the actualy problem? and not just trying to get through as many calls.
tbh to some degree it all depends who you get and what the problem is. admittedly big differences
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Who are you angry at? Rizwan for doing his job? Or the others for not being as good?
Racist tbh.
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Aaron
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Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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BTW....Rizwan is an awesome name 
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Paul_J
Member
Registered: 6th Jun 02
Location: London
User status: Offline
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Chill out Steve, there's worse things in life to piss you off than that 
If that's all that gets you about your job, I'm sure you're in a better position than 80% of people on here.
As you said yourself, it's the managers responsability to take action if they feel one of them is not pulling their weight.
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mattfiesta
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Registered: 14th Jul 05
Location: Nottinghamshire
User status: Offline
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quote:
Originally posted by SteveW
Jason - started Dec 2007 - done 2293 calls
James - started March 2007 - done 4476 calls
Oliver - started March 2007 - done 3460 calls
Rizwan - started September 2007 - done 5391 calls
WTF one of the guys is 1000 calls short compared to the other guy he started work with in the same week.
Then Rizwan comes along 6 months later and does more calls than both of them
[Edited on 22-07-2008 by SteveW]
bloody immigrants
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Rizwan cant speak clear English so 75% of the callers hang up fast, allowing a larger amount of calls taken 
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SteveW
Member
Registered: 15th Jul 02
Location: Up in the clouds
User status: Offline
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PMSL... nah mainly pissed off with the other guys especially oliver.. cos Rizwan does his job really well and is totally showing the others up.
although it does show how hard some people are willing to work
oh and Paul.. yeah thats pretty much it.. i have an easy life 
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ed
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Registered: 10th Sep 03
User status: Offline
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When I'm at work I usually endevour to do the least ammount of work possible without people noticing. I did that in my last job and when I left they bought me a case of beer for being the hardest working technician they had ever had. Makes no sense to me because I usually went in and read books all day long
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Mike
Organiser: North West and North Wales
Premium Member
Registered: 20th May 06
Location: nr. Skipton, North Yorkshire
User status: Offline
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quote:
Originally posted by ed
When I'm at work I usually endevour to do the least ammount of work possible without people noticing. I did that in my last job and when I left they bought me a case of beer for being the hardest working technician they had ever had. Makes no sense to me because I usually went in and read books all day long
Maybe the other's weren't bothered about people noticing they were doing next to nothing
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Phi
Member
Registered: 8th Jan 07
Location: South
User status: Offline
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my supervisor sent me the weekly stats of how much we have each processed and how much monies we had made last week
me and my supervisor = thousands!
the slow person who is on more money than us, does less work and really is fucking slow and stupid! done alot less ffs
i shouted at my manager today to sort it out, he agrees , but the company i work for is soooo laid back etc, he knows its a problem but shes already been speoken to a hundred times and its soo annoying! then i selotaped everything down on his desk cause he deserved it
[Edited on 22-07-2008 by Corsa_phi]
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Phi
Member
Registered: 8th Jan 07
Location: South
User status: Offline
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i keep telling him if this was a more strict company and they actually bothered about the situation and listened then they would give her 3 warnings then out! meh !
[Edited on 22-07-2008 by Corsa_phi]
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Mike
Organiser: North West and North Wales
Premium Member
Registered: 20th May 06
Location: nr. Skipton, North Yorkshire
User status: Offline
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quote:
Originally posted by Corsa_phi
then i selotaped everything down on his desk cause he deserved it
That's a plan, slow him down more by selotaping his stuff down
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Phi
Member
Registered: 8th Jan 07
Location: South
User status: Offline
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my manager isnt the slow one
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Mike
Organiser: North West and North Wales
Premium Member
Registered: 20th May 06
Location: nr. Skipton, North Yorkshire
User status: Offline
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Ah, didn't realise you meant your manager's stuff
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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adhesive tape**
sellotape is a brand name, such as Hoover rather than Vacuum
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Phi
Member
Registered: 8th Jan 07
Location: South
User status: Offline
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sticky tape !
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Welsh Dan
Member
Registered: 23rd Mar 00
User status: Offline
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When I worked for RM Customer Services, we needed to process 7.5 claims an hour. I usually did that, or marginally above it. If I really tried, the most I could do was about 12.
We had three indian guys who were doing 15 an hour 
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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there's processing a claim and there pushing it under the rug
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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I see where Steve is coming from as i work in software and a bit of hardware support. What i don't understand in my place is how the ones who are working there arse off closing calls are getting a lower chargable time than those who seem to just mess around all the time.
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