bigD21
Member
Registered: 22nd May 07
User status: Offline
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I have an 18 month contract with Orange, used about 4 months of it or so. I didnt take out the insurance etc because I have a couple of spare phones lying around that I could use if I broke the current phone.
Anyway, I lost my phone. I've tried calling it, the first few times it just rung out and now its straight to voicemail so Im assuming someone has found it. Im going to report it to Orange first thing on monday morning but my question is...what happens if the person uses my phone to use my allowance, run up a large bill etc. Would I stil be liable to pay for this?
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loubielou
Member
Registered: 14th Jan 07
Location: North Finchley, Greater London
User status: Offline
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You should tell orange that you have lost your phone, they will cut off that simcard and send you out another one.
You might have lost it and the battery hasjust died?
Either way, call them up and they will get a new one sent out to you
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bigD21
Member
Registered: 22nd May 07
User status: Offline
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Yeah maybe the battery has died, but its just one of several possible outcomes.
What happens though if someone does have my phone though and they say download 10 games, call premium rate line etc...will Orange still charge me for this?
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loubielou
Member
Registered: 14th Jan 07
Location: North Finchley, Greater London
User status: Offline
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not sure. if you lost it then they will probably see it as your fault so might make you pay. but if you can prove you didnt have the phone then they might be able to do something
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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I can't see why you didn't phone them and get it blocked straight away? They're probably quite within their rights to charge you because you failed to notify them.
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Mark1984_SRI
Member
Registered: 7th Feb 06
Location: Preston
User status: Offline
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You are liable for the costs up until you notify them, if you don't get in touch, they're not to know that it's not you using it, and would therefore charge accordingly... Get the phone blacklisted, get yourself a new simcard and get your sim swap sorted, job done. 
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ed
Member
Registered: 10th Sep 03
User status: Offline
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quote:
Originally posted by loafofbrett
I can't see why you didn't phone them and get it blocked straight away? They're probably quite within their rights to charge you because you failed to notify them.
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Planty02
Member
Registered: 5th Mar 05
Location: Burslem, Stoke-on-Trent
User status: Offline
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I think some networks give you a time limit (i.e. if you report it with 24hrs of loss/theft then you dont pay for it) Not 100% sure though, was a long time ago when I heard that
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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Notify them asap it needs to be done within 24hrs, and youll need a lost propert reference from the police
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