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Author worlds longest phone que??
Matt L
Member
Registered: 17th Apr 06
User status: Offline
8th Apr 08 at 10:23   View User's Profile U2U Member Reply With Quote
originally estimated 55-60mins before they answer now down to 40-45

shame i actually need help or else i wouldnt be in the que

anyone been on hold longer than that?
Whittie
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Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
8th Apr 08 at 10:24   View User's Profile U2U Member Reply With Quote
I've been on hold for well over 2 hours before.
Planty02
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Registered: 5th Mar 05
Location: Burslem, Stoke-on-Trent
User status: Offline
8th Apr 08 at 10:24   View User's Profile U2U Member Reply With Quote
matt the kind of help you need cant be supplied over the phone

Matt L
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Registered: 17th Apr 06
User status: Offline
8th Apr 08 at 10:27   View User's Profile U2U Member Reply With Quote

bloody hell whitty thought mine was bad. seriously call centers need to get their act together lol
16V_1600
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Registered: 7th Oct 07
User status: Offline
8th Apr 08 at 10:30   View User's Profile U2U Member Reply With Quote
Sod that lol, I get bored after 15 minutes and hang up
Whittie
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Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
8th Apr 08 at 10:31   View User's Profile U2U Member Reply With Quote
We've got a call centre somewhere in Burton on trent, and their record is nearly 4 hours
Planty02
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Registered: 5th Mar 05
Location: Burslem, Stoke-on-Trent
User status: Offline
8th Apr 08 at 10:31   View User's Profile U2U Member Reply With Quote
sorry matt Just trying to lighten the mood while you wait ...on another note, what music are they playing to you down the phone??
Hammer
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Registered: 11th Feb 04
User status: Offline
8th Apr 08 at 10:32   View User's Profile U2U Member Reply With Quote
About an hour and a half to a ticket office with a shitty phone with no loudspeaker
Neo
Member
Registered: 20th Feb 07
Location: Essex
User status: Offline
8th Apr 08 at 10:34   View User's Profile U2U Member Reply With Quote
The worst i had was trying to contact a heldesk within a company, got put from phone to phone, was on for around 3 hours, possibly more being pushed to one person and then put on hold Phone bill was expensive
pow
Premium Member

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Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
8th Apr 08 at 10:35   View Garage View User's Profile U2U Member Reply With Quote
Ive been on hold for a good hour or so.
Matt L
Member
Registered: 17th Apr 06
User status: Offline
8th Apr 08 at 10:36   View User's Profile U2U Member Reply With Quote
whitty 4 hours jesus pissing christ

planty: i chose the jazz option
(had the choice of classical, easy listening and jazz )
its on loud speaker so the only thing i can hear is the women saying we estimate your call...
Planty02
Member
Registered: 5th Mar 05
Location: Burslem, Stoke-on-Trent
User status: Offline
8th Apr 08 at 10:38   View User's Profile U2U Member Reply With Quote
you got a choice

Wow they really care about keeping customers happy, they'll be hiring more staff soon
Matt L
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Registered: 17th Apr 06
User status: Offline
8th Apr 08 at 10:40   View User's Profile U2U Member Reply With Quote
woah woah woah wouldnt go that far lol
MarkM
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Registered: 11th Apr 01
Location: Liverpool
User status: Offline
8th Apr 08 at 10:43   View User's Profile U2U Member Reply With Quote
Waiting over 2 hours isnt anything unusual whilst trying to contact BT...then you get the pleasure of speaking to somebody (not neccassarily always in India) who doesnt give a monkeys that you have waited that long or knows how to do their job...

Frustrating
Planty02
Member
Registered: 5th Mar 05
Location: Burslem, Stoke-on-Trent
User status: Offline
8th Apr 08 at 10:43   View User's Profile U2U Member Reply With Quote
Maybe I could get a job there (where/who is it btw??)

ANyway, time to leave for uni (again )
Matt L
Member
Registered: 17th Apr 06
User status: Offline
8th Apr 08 at 10:54   View User's Profile U2U Member Reply With Quote
its sage im on the phone to lol.
Matt L
Member
Registered: 17th Apr 06
User status: Offline
8th Apr 08 at 11:05   View User's Profile U2U Member Reply With Quote
well... 1 hours gone still got 15mins left lol.
Planty02
Member
Registered: 5th Mar 05
Location: Burslem, Stoke-on-Trent
User status: Offline
8th Apr 08 at 12:42   View User's Profile U2U Member Reply With Quote
updates??
Matt L
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Registered: 17th Apr 06
User status: Offline
8th Apr 08 at 12:43   View User's Profile U2U Member Reply With Quote
oh yeh all sorted lol and hour and 15 mints on hold 15mins going through what was wrong
andy1868
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Registered: 22nd Jun 06
Location: Burscough, Lancashire
User status: Offline
8th Apr 08 at 12:52   View User's Profile U2U Member Reply With Quote
my boss has been on the phone since about half 11 trying to get a replacement windscreen fitted for his lagonda. hes just getting angrier and angrier
JM_16v
Member
Registered: 17th Oct 05
Location: Essex Drives: GLC63S
User status: Offline
8th Apr 08 at 12:52   View User's Profile U2U Member Reply With Quote
flux?
Aaron
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Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
8th Apr 08 at 12:58   View User's Profile U2U Member Reply With Quote
I was once on the phone to PayPal for 2 hours. What made it worse was the fact that the music they play while you wait is soooo quiet, i couldnt put my phone on speaker phone and do anything else....

Pwhowneddddd!

[Edited on 08-04-2008 by Aaron]
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
8th Apr 08 at 13:52   View User's Profile U2U Member Reply With Quote
we answer calls within 24 seconds 98% of the time
Matt L
Member
Registered: 17th Apr 06
User status: Offline
8th Apr 08 at 14:08   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by bubblevaux
we answer calls within 24 seconds 98% of the time


i can beat that just after the first ring i answer cant you tell we get lots of calls
baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
8th Apr 08 at 23:01   View User's Profile U2U Member Reply With Quote
dont try phone BT. Usually takes between 1 hour and 3 years , usually the latter

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