Dean_W
Member
Registered: 13th Dec 05
Location: Downham Market, Norfolk
User status: Offline
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Last Feb I cancelled my Tiscali broadband. They took money from my account for 12 months before I noticed. I cancelled the DD and rung them up to get my £200 refunded. They said it will take 4-6 weeks, this was 4th Feb.
It's now nearly 2 months later, and I can't get any info from them at all  I have rung them5 times and been either hung up on or fucked off every time.
What can I do? 
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WATSON
Member
Registered: 16th Jun 05
Location: Fife, Scotland
User status: Offline
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Join the club but only im getting fucked about for £155 off bt
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Dean_W
Member
Registered: 13th Dec 05
Location: Downham Market, Norfolk
User status: Offline
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johnhara1
Member
Registered: 19th Oct 06
Location: Newcastle upon Tyne
User status: Offline
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Subject to 12month contract arent you??
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Dean_W
Member
Registered: 13th Dec 05
Location: Downham Market, Norfolk
User status: Offline
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No, it's expired so I could cancel anytime. Went through all this with a lady I spoke to.
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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12 months before you even noticed? 
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Dean_W
Member
Registered: 13th Dec 05
Location: Downham Market, Norfolk
User status: Offline
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Yeah, I don't read my bank statements
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blebo
Member
Registered: 18th Apr 02
User status: Offline
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Call your bank and claim it back via the Direct Debit Garntee.
The bank must give you a full refund as teh amount was not due and the bank then take an indemni claim ot against Tiscalli
[Edited on 25-03-2008 by blebo]
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Dean_W
Member
Registered: 13th Dec 05
Location: Downham Market, Norfolk
User status: Offline
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quote:
Originally posted by blebo
Call your bank and claim it back via the Direct Debit Garntee.
The bank must give you a full refund as teh amount was not due and the bank then take an indemni claim ot against Tiscalli
I did mention it to my bank and they said nothing they can do. Maybe I'll give them another call.
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danielleG
Member
Registered: 25th Jun 07
Location: essex
User status: Offline
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tiscali fooked me over, ended up with a bill for £1000! eventually after what seemed like a million and one phonecalls it all got sorted, but never ever again will i be doing that again!
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