carey
Member
Registered: 13th Jan 08
Location: scarborough
User status: Offline
|
What everyones thoughts on supernovas/corsacentre.com??
Bought a grille off them which went rusty after two weeks of being on the car. So I took it off again and sent them an email to complain.
They never got back to me so I rang them. They basically told me I was lying and I would have to prove it with pics because it was impossible for the grille to go rusty. (Obviously not impossible!!)
So I took several pics, sent another email and got a reply saying it would be passed on to their supplier. This was 2 weeks ago and never got a reply so emailed again today and they just said the supplier hasn't got back to them yet.
I don't think I'll be seeing a refund any time soon  £40 wasted!
Grr. What a faf! Won't be dealing with them again! 
[Edited on 07-02-2008 by carey_corsasport]
|
Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
|
bought my debadged grille off them, the plastic one. good service 
|
carey
Member
Registered: 13th Jan 08
Location: scarborough
User status: Offline
|
maybe i shoulda gone for plastic...
|
Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
|
i just bought a new bumper and grille from them... we will see what happens..
|
Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
|
You can't really blame the company for a product which isn't made by them going rusty, it's not their fault.
If it's Kamei, they're crap at communication, so if supernovas have e-mailed, they might genuinely not have replied yet.
|
Mike
Organiser: North West and North Wales
Premium Member
Registered: 20th May 06
Location: nr. Skipton, North Yorkshire
User status: Offline
|
Never heard of any problems from them tbh, my brother bought some side repeater from them about a week and half before Christmas, they were here within about 2 days
|
TomWilly
Member
Registered: 20th Sep 05
Location: Bristol
User status: Offline
|
ordered my sie reps like yesterday and arrived today
cant complain
|
dan_c4rsa
Member
Registered: 12th Dec 06
Location: North Yorks Drives: MK3 Seat Cupra
User status: Offline
|
look up BERR regulations
is all about consumer rights etc
|
carey
Member
Registered: 13th Jan 08
Location: scarborough
User status: Offline
|
spose so but they ignored me in the first instance which isnt good customer service. and they argued on the phone about it which was also rude!!
|
Skylined
Member
Registered: 27th Sep 05
Location: Sideways, Surrey
User status: Offline
|
should have got a plastic badgeless one like mine!!!
|
carey
Member
Registered: 13th Jan 08
Location: scarborough
User status: Offline
|
quote:
Originally posted by Skylined
should have got a plastic badgeless one like mine!!!
then i woulda luked like u, dave AND Jenie 
|
MatG
Member
Registered: 26th Apr 02
Location: Birmingham UK
User status: Offline
|
nightmare company that have no regard for personal data, customer service and have no abilty of standing by there word.
AOC had a large row with them last year, and they sent a letter suposedly by a barister to threaten us with loss of earnings due to slander - they wanted £100,000.00
Dont expect your money back and dont expect an civil communication with them.
[Edited on 01-02-2008 by MatG]
|
willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
|
quote:
Originally posted by Robin
You can't really blame the company for a product which isn't made by them going rusty, it's not their fault.
you can blame them for bad communication, if they sell a product that is faulty then they should replace/refund and take it up with the supplier.
|
ChrisBoom
Member
Registered: 6th Dec 06
Location: Highland
User status: Offline
|
A honeycomb one? My brothers one went rusty too.
|
Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
|
quote:
Originally posted by willay
quote:
Originally posted by Robin
You can't really blame the company for a product which isn't made by them going rusty, it's not their fault.
you can blame them for bad communication, if they sell a product that is faulty then they should replace/refund and take it up with the supplier.
Yeah, but if ALL of the metal grilles are equally bad, replacing it is a pointless exercise, and they'll know this.
|
SAL
Premium Member
Registered: 19th Dec 05
Location: Radlett, Hertfordshire
User status: Offline
|
Next time buy a kamia, not a cheap arse copy
|
craig_s
Member
Registered: 5th Mar 06
Location: Birmingham Drives: mk4 astra gsi
User status: Offline
|
i thought it would be a big place but it's a tiny little shop.i bought a honeycombe one from them didn't fit very well .i have now bought a plastic slatted one from ebay.
|
carey
Member
Registered: 13th Jan 08
Location: scarborough
User status: Offline
|
quote:
Originally posted by Stavs
Next time buy a kamia, not a cheap arse copy
point made !! yea it didn't fit very well either!
|
davcohen
Member
Registered: 1st Nov 03
Location: North London
User status: Offline
|
Over charged me and didnt bother replying to my emails useless
Moneyclaimonline.gov.uk
is my new best friend
|
carey
Member
Registered: 13th Jan 08
Location: scarborough
User status: Offline
|
quote:
Originally posted by davcohen
Over charged me and didnt bother replying to my emails useless
Moneyclaimonline.gov.uk
is my new best friend
Cheers for the website will try it if this continues
|
carey
Member
Registered: 13th Jan 08
Location: scarborough
User status: Offline
|
Just got an email back:
Dear Customer, please could you send pics. Regards, customer services.
GRRRRRRRRRRRRRRR!!!!!!
|
d4nNy
Member
Registered: 23rd Jan 08
Location: birmingham
User status: Offline
|
fuckers mate,all they want is your money.they dont care about anything else
|
Rob H
Member
Registered: 28th Oct 00
Location: Staffordshire Drives: Astra SRi
User status: Offline
|
quote:
Originally posted by carey_corsasport
Just got an email back:
Dear Customer, please could you send pics. Regards, customer services.
GRRRRRRRRRRRRRRR!!!!!!
Yeah, they use this board (or they used to anyway). Can you tell being as they didn't even use your name? .
End of the day If they were a respectable company they should take back your grille and offer to replace it with a different one no-questions-asked IMO. At least it was presumably something cheap so you know to go elsewhere in future  .
[Edited on 07-02-2008 by Rob H]
|
carey
Member
Registered: 13th Jan 08
Location: scarborough
User status: Offline
|
oops! u almost made me feel guilty.....!! yeah uv all made ur point, cheap crap ha ha! I kept the standard one for over a year but decided i wanted the whole car black - worst idea so far!!
[Edited on 07-02-2008 by carey_corsasport]
|
Rob H
Member
Registered: 28th Oct 00
Location: Staffordshire Drives: Astra SRi
User status: Offline
|
quote:
Originally posted by carey_corsasport
oops! u almost made me feel guilty.....!! yeah uv all made ur point, cheap crap ha ha! I kept the standard one for over a year but decided i wanted the whole car black - worst idea so far!!
Nah don't mean it like that. Everyone wants a bargain so you naturally go for the cheapest bit if it looks alright at the time.
Even still, it should be fit for the purspose it was sold for - especially after 2 weeks!!! .
|
