rich0404
Member
Registered: 13th Jan 03
Location: Bucks
User status: Offline
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i got my mum shampoo and conditioner yesterday as she wasnt able to get it. anyway its bedhead and came to £50! so what a suprise i get home its the wrong stuff! I went in today to get a refund and they said they wont do it, even though it has clearly not been open and ive got the reciept. Anyway theres none of them signs saying we dont accept refunds or you can refund up to 28days.
Do I have a leg to stand on or do i just have to get over it?
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Will they exchange it?
Why the hell did you spend £50 anyway 
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Matt L
Member
Registered: 17th Apr 06
User status: Offline
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shave your head and say thats what happened when you used it.
but unless it has like a wrapper on the top that clearly hasnt bin tampered with i dont think you have a leg to stand on  .
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Kathryn W
Member
Registered: 12th Oct 03
Location: Widnes, Cheshire
User status: Offline
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Were did u get it from?
Of course they're supposed to refund, the bottles aint open and you have the receipt!
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Legally goods must only be fit for purpose and of good quality - which they are?
They are under no obligation to refund although they may exchange as a good-will shop policy?
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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They do not have to refund as goods are fit for purpose etc as Ian says but what they should do is let you exchange or get a credit note.
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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£50 on shampoo
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marklaruk
Member
Registered: 4th Sep 04
Location: Leeds
User status: Offline
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if you keep on at them you should be able to get a refund from the manager... thwey will give up in the end lol
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rich0404
Member
Registered: 13th Jan 03
Location: Bucks
User status: Offline
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got my mum to go in and there like ill ring the manger of the salons for you to speak to him/her. Now this managers has to check with someone else about authorisation and is going to ring my mum back. Well at least my mums got further than i did, i got the offer of credit note things but the haircuts are like a fiver so ill literally have a lifetime supply....
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