white_gsi
Member
Registered: 11th Sep 04
Location: Redcar,middlesbrough
User status: Offline
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im currently working in a shop as manager and on 7/10/2006 at 17.18 a lady(customer) slipped on wot she said was "yoghurt" she never fell to the floor because i have cctv footage of her shes claiming damages and loss of monies because she couldnt attend work but on the accident book (a97 form) she put on that she was a housewife so she cant claim that unless she actually works just wondering about that damages because she said that she slipped on "yoghurt" but the yoghurt was in a different part on the shop to which we sell it. i reckon shes gunna try to pull a fast one was just wondering if she was a claim or not. she phoned head office in scotland and the sent her £10 in vouchers apparently she is fumming and that why she is going further to try and teach us a leason in customer service any help we be nice
thanks
dave
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Compile everything together and keep the cctv footage safe. Not much you can do until you hear from her representatives, thats if she is taking it further.
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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why was the 'yoghurt' on the floor?
how long has it been on the floor until she slipped?
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Tom
Member
Registered: 3rd Apr 02
Location: Wirral, Merseyside
User status: Offline
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Do you not have a legal department in your head office 
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white_gsi
Member
Registered: 11th Sep 04
Location: Redcar,middlesbrough
User status: Offline
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couldnt really see when the yoghurt was left on the floor as cctv footage is inconclusive must of been dropped by a customer yeh we have legal represtantives
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ljames555
Member
Registered: 2nd Sep 03
User status: Offline
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[Edited on 03-11-2006 by ljames555]
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