StuartVRS
Member
Registered: 9th Feb 03
Location: Bromley Common, Greater London
User status: Offline
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I have a quick question for you guys out there. Is there any way of obtaining a free upgrade to Sky + from the normal boxes. My father in law has been a customer of theres for years now and has had a normal digital box since 1998, always subscribing to the full package available. Now the box is playing up and they want 70 odd quid to send an engineer out, but dad wants a Sky+ box and they wont give him one. They are adamant he has to pay 99 quid for it, but imo he should be able to get it free, having been a long serving customer. Any tips, ideas on how to get them to give in and give him a free upgrade?
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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we had this trouble too.
our box kept freezing, they told us it'd be 70 for a box, or 70 for an engineer.
we eventually got the engineer free, by threatening to cancel (as it would have been cheaper to get a new subscription than the engineer would have cost)
lay it on thick, and tell them you will cancel. worked for us.
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StuartVRS
Member
Registered: 9th Feb 03
Location: Bromley Common, Greater London
User status: Offline
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Could be worth a go, but would much prefer an upgrade to sky+ than getting an 8 year old box fixed.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Look on money saving expert.
The call center people have a script.
Depending on what you say they offer you certain deals.
They can't offer them unless you say what they need to hear though.
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StuartVRS
Member
Registered: 9th Feb 03
Location: Bromley Common, Greater London
User status: Offline
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quote:
Originally posted by John
Look on money saving expert.
The call center people have a script.
Depending on what you say they offer you certain deals.
They can't offer them unless you say what they need to hear though.
ta mate, looking now 
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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quote:
Originally posted by John
The call center people have a script.
Not at Sky they dont 
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StuartVRS
Member
Registered: 9th Feb 03
Location: Bromley Common, Greater London
User status: Offline
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not much there that helps really, although i think ill give it a go and get some free months. Nothing that helps us get a free box.
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John
Member
Registered: 30th Jun 03
User status: Offline
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http://forums.moneysavingexpert.com/showthread.html?t=115125
I'd start nearer the end though for recent ones.
Can't see the bit I was thinking of but it still gives you pelnty in there.
That's definitely where I read about saying certain things to get certain responses but I can't be annoyed looking.
They must have been talking rubbish though 
[Edited on 09-10-2006 by John]
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--Dave--
Banned
Registered: 17th Feb 04
Location: Essssseeeeex Drives: Black Supra TT
User status: Offline
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only other way to get an upgrade would be to try and find a cheap box on the bay perhaps?
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baz2003uk
Member
Registered: 6th Sep 03
Location: Wiltshire
User status: Offline
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i was offered sky + for £99 for the box and £60 for install so i said sod that then got passed to the turn around team and ended up with sky + box for £49 and no insatll charge
i already have the full package so dont need to pay the £10 subsription for + services
just be firm and stick to your guns
the worst that can happen is they do cancel it but within 2 weeks after that you will receive letters full of offers to get you back
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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At the moment if u reccommend a friend you both get free Sky+....
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M2RTY
Member
Registered: 25th May 01
User status: Offline
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quote:
Originally posted by Ally
At the moment if u reccommend a friend you both get free Sky+....
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ed
Member
Registered: 10th Sep 03
User status: Offline
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Same thing happened to us, our old digi box broke down so we ended up just buying a Sky+ box to solve he problem. Haven't looked back either
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