Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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Just diggigng through my documents on my PC when i came across an old old document id written when i was in dispute with the RAC over a windscreen fitting service. Here it is
RAC Autowindscreen Case
Arranged for RAC to fix windscreen on Friday 9th August.
Friday 9th August:
10: 00 Arranged for my car to be left at County Hall due to fitting of windscreen.
12: 00 No phone call from RAC as yet I called RAC to double check time of fitment, RAC said no body could come out and said that they could come out tomorrow (Saturday 10th August).
Saturday 10th August:
No phone call by 14: 00, I telephoned and RAC said nobody was available to fit windscreen could they come out on Monday 12 August, I agreed.
Monday 12th August:
Arranged for my car to be left at County Hall for the day.
11:45 RAC came out to fit windscreen
13:30 RAC finished fitting windscreen
15: 00 Went to inspect job on car, noticed that rubber did not meet the body of the car on the top left hand corner of the windscreen, inspected inside the car, noticed that the windscreen did not meet the interior trim and dashboard, gap of 1.5cms running down left hand side, and lots of glue noticable. Tested alarm interior alarm sensors, none worked. Noticed a few glass fragments lying inside the car.
15:30 Contacted RAC again, RAC said to bring car down to them at 16: 00 same day.
16:10 Arrived at RAC. RAC man inspected the alarm sensors and wiring. Found out that the fitter had severed the alarm wire while fitting the windscreen, had used masking tape to reconnect wires incorrectly thus alarm did not work. Man at RAC reconnected the wires twisting them together and using insulation tape, the sensors worked correctly but still not proper wiring.
16:30 RAC finished inspect windscreen, said that nobody could refit the windscreen until Thursday 15th August. I agreed
Wednesday 14th August:
Noticed whilst washing the car the windscreen actually leaks. Water on inside of windscreen, and on tax disk thus staining the tax disk.
Also noticed several larger fragments of glass lying on the floor of my car.
Thursday 15th August:
14: 00 No phone call from RAC I called, they said nobody had time to fit the windscreen, could they rearrange for the next day Friday 16th August. I agreed
Friday 16th August:
No phone call again, called RAC man said nobody in could do it, short staffed, excuse given quote "we are short staffed because a lot of staff have been out late the night before". Left it at that.
Sunday 18th August:
Phoned up RAC customer services central centre.
Had conversation with lady explained the situation. She tried to put me through to customer services, nobody there so she said that she will fax through the details to customer services and they will ring me tomorrow (Monday 19th August)
Monday 19th August:
10: 00 Called RAC Customer Services again. They said they will contact Worecester RAC autowindscreens themselves and get back to me.
10:30est Customer Services contacted me back. They said they have spoken with the manager at Worcester and that he would call me back within 30mins.
16: 00 Still no phone call from Worcester!!!
 shocking
[Edited on 03-10-2006 by Steve]
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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how'd it turn out in the end?
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Melville
Member
Registered: 4th Jun 03
Location: Newcastle upon Tyne
User status: Offline
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Tuesday 3rd October:
14.22 Still no phone call
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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think i just ended up going down to the depot and demanding they sort it out there and then IIRC
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All Torque
Member
Registered: 17th Nov 05
Location: Milton Keynes Drives: Ford Focus TDCi
User status: Offline
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Tuesday 3rd Oct. 14:30pm
U2U g@z
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Jodi_the_g
Member
Registered: 7th Aug 01
Location: Washington D.C
User status: Offline
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I got £20.00 admisitration costs to return a unopened item the other day now thats customer service, including postage i acualty only got 36.00 back from an intinal payment of 80.00
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