Jodi_the_g
Member
Registered: 7th Aug 01
Location: Washington D.C
User status: Offline
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I purchased a laptop charger as my broke on Saturday 16th September, I reliesed it was the wrong part and tried to cancel the order 2 hours after I ordered it.
On Monday I get an email back saying I could not cancel it as it had been dispatched and I needed to refused the order. Now it comes on Tuesday 19th September along with 3 other packages from different companys from City Link. I did not know which one it was so accepted it.
Now I have not opened it and been very busy the last week and not had chance to send it back sent it back until today.
So I send it back, today with a copy of the emails about refusing the order, a letter explaining the above.
and now I get an email saying "We are unable to authorise this return. Please refer to our Terms & Conditions or contact Customer Services for further information. "
Now legally where do I stand.
[Edited on 28-09-2006 by Jodi_the_g]
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John
Member
Registered: 30th Jun 03
User status: Offline
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I think you get 14 days to return things, especially if unopened.
There are people who know a lot more than me though.
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Jodi_the_g
Member
Registered: 7th Aug 01
Location: Washington D.C
User status: Offline
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The thing is I tried to cancel the order after a few hours on the Saturday I ordered the stuff.
On the monday I get an email at 12 0 saying sorry its been dispatched, dispite getting an invoice 2mins after I tried to cancel it on the Saturday.
So in my eyes I cancelled it on the Saturday.
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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is there anything in the terms and conditions concerning orders cancellation?
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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there is a buy online law that entitles you to return for any reason within 14 dyas i think. As long as its unopened.
Doesnt matter what it says in T&C's statutory rights cannot be waivered
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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i had a similar problem with dabs.com i they argued til blue in the face then i said id be in contact with trading standards, lo and behold they did a refund
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Jodi_the_g
Member
Registered: 7th Aug 01
Location: Washington D.C
User status: Offline
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Yeah seven days just checked so personally I think i am fucked.
Dispite cancelling the order on the saturday.
Don't want to go mad on the phone unless I have some legal right as I hate the people that mouth off when its their fault which it is.
I know the distance selling act is 7 days after you get the goods so that should of been tuesday.
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Jodi_the_g
Member
Registered: 7th Aug 01
Location: Washington D.C
User status: Offline
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quote:
Originally posted by Steve
i had a similar problem with dabs.com i they argued til blue in the face then i said id be in contact with trading standards, lo and behold they did a refund
Thanks Steve I meantion that tomorrow. understand I lose the post and package I am not expecting that just want the money back for the charger.
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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yeah, give it a try as Steve did and was successful in getting the refund.
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BlueCorsa
Member
Registered: 14th Jan 04
Location: Midlands Drives: MB SLK250 CDI
User status: Offline
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Yep they have to accept it back under the Distance Selling Regulations - contact them and find out how and where to return it and send it back. Even better if you paid by credit card - if the seller won't facilitate a return, get the credit card involved as well because they will be jointly liable.
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RichACS
Banned
Registered: 20th Jul 05
Location: Leeds, West Yorkshire
User status: Offline
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City link are a set of wankers anyway..... used to work for 'em
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Jodi_the_g
Member
Registered: 7th Aug 01
Location: Washington D.C
User status: Offline
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my problem is not with city link though lol.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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You need DSR but you might be too late.
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Jodi_the_g
Member
Registered: 7th Aug 01
Location: Washington D.C
User status: Offline
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You right Ian its 7 days after i recieve it. I might just moan a bit on the phone and hope i get a refund as I did cancel the order the same day.
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Angie
Member
Registered: 27th May 04
User status: Offline
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Jodi I've noticed that whenever you ask for advice on here it's always about boring stuff 
Sort it out 
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