Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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Bought a tv tuner device from www.dabs.co.uk
After receiving the device, i was not impressed by the picture quality, and after exhaustive solutions from haupaugge this has not been cured.
I requested a return and refund from dabs as not happy with the device, and was a little astonished to recieve this email back
"Hi,
Unfortunately, because the part has been opened and installed/used we're unable to sell it again (without incurring losses). Selling on used goods as 'new' does not comply with the Distance Selling Regulation.
Therefore please be advised that we cannot accept the part back for a full, or partial, refund or exchange.
To see full details of the Distance Selling Regulations, please see: http://www.legislation.hmso.gov.uk/si/si2000/20002334.htm
Note - the easiest way of going to this website, is to copy the URL completely and paste it into your browser.
Regards "
I found this a little odd as i thought i made it clear that it wasnt fit for the purpose,
I replied saying that if they do not give me a refund i will seek legal advice, anyone know exactly where i stand legally?
[Edited on 13-06-2006 by Steve]
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Sooty
Banned
Registered: 9th Mar 03
Location: FLAP CENTRAL
User status: Offline
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should of got a k world dvb-t 100 foolio
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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stfu i need advice
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Sooty
Banned
Registered: 9th Mar 03
Location: FLAP CENTRAL
User status: Offline
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Seriously, ive got one on my media center and its fkin class
your fked by the way steve 
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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If it does work as it's intended to do so and sold to do you are entitled to a refund.
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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http://www.dabs.com/ContentTopic.aspx?NavigationKey=4294967288+4294967285&ArticleID=350&ContentType=Help&SectionName=Returns_and_Refunds
http://www.dabs.com/ContentTopic.aspx?NavigationKey=4294967288+4294967285&ArticleID=357&ContentType=Help&SectionName=Returns_and_Refunds
i think they are contradicting themsleves in the mail and what is found on their website
[Edited on 12-06-2006 by abdus]
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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i thought it was obviousl that you have to open something to find it doesnt work lol or at least not work as expected
[Edited on 12-06-2006 by Steve]
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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btw there have been amendments to these regulations concerning consumer protection...will need to have a look at it
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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ring them, why bother emailing htem, there never gonna give you a straight answer when they have hours o work one out
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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mails do sometimes help as evidence...
and yes, phone them also
[Edited on 12-06-2006 by abdus]
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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they dont have a phone line 
http://www.dabs.com/contenttopic.aspx?ContentType=Help&NavigationKey=4294967288&ArticleID=125&SectionName=Policies
[Edited on 12-06-2006 by Steve]
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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write a letter of complaint and send it recorded delivery expressing your dissapointment of the services and that your rights as a consumer is being affected
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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where do i find the address 
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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found it
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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HEAD OFFICE & GOODS IN/DISPATCH
National Logistics Centre (NLC)
Wingates Industrial Park
Westhoughton
Bolton
BL5 3XU
dabs.com plc, registered in England no. 2621728.
Registered Office:
81Newgate Street
London
EC1A 7AJ
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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yell.com produced this
dabs.com
Direct House, Lancaster Rd, Wingates Ind Est, Westhoughton, Bolton, Lancashire BL5 3XD
Tel: 0870 4293010 Classification: Computer Systems
worth ringing?
[Edited on 12-06-2006 by Steve]
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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I would
make a call and as always express your dissapointment of being a customer of dabs...how it would have been better dealing with PCworld, Currys etc...that your rights are being affected
always works
and also tell them about the said Regulations...
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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could say that i had a similar issue with pc world and they accepted it back no problem? no good getting shirty and mouthy then?
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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yeah, i always used the tactics of praising other shops and it always worked...without any problems...
actually, i had the same problem 2 weeks ago, bought a camera onlien with PC world, got it, wasn't happy with it (and got a better camera and deal elsewhere: comet online), phoned PC world and they just advised me to go to any of their shops and they issued a full refund
[Edited on 12-06-2006 by abdus]
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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but you should get a full refund imo
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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you didnt really have an issue then as pc world accepted it back, these muppets arent
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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well, i did have with a salesman at the shop who didnt want to take it back because according to him, the camera was not faulty and that it was opened. As usual, I asked to speak to the manager, and he accepted without any problem at all...it's the salesmen who make problems and life difficult
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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been speaking to online reprasentatives from Dabs about this, was getting nowhere, but shows the persistance is a good thing 
Please wait while we find an agent to assist you...
You have been connected to Lisa .
Lisa : Good morning, how may we help you?
Steve Williams: Good morning, last week i purchased a Haupaugge (sp) TV tuner device, however after plugging it in the quality coming thru my TV was very bad, I had had tests done and its not the signal, and had many solutions tried by Haupaugge direct but none has improved it, so was looking at returning the device for a refund
Steve Williams: i emailed assistance@ but they replied stateing i was not entitled to a refund
Steve Williams: obviously I am not happy with this, my colleague took a tv card back to PC WOrld as he had similar problems and they refunded straight away
Lisa : Do you have your sales order number for this item?
Steve Williams: yes bare with me 2 seconds
Steve Williams: 7718281
Lisa : I will check this for you.
Steve Williams: thanks a lot
Lisa : You can request a return online under faulty goods and this will then be brought back to be tested for fault.
Steve Williams: ok, i dont believe there is a fault as such, jsut the device doesnt perform as expected
Steve Williams: or as stated on the box "High Quality TV Output"
Lisa : If a fault is not found the product would be returned to yourself.
Steve Williams: Quite simply the device is not fit for purpose or as described, i am entitled to a refund under sales of goods, if you do want to pursue the matter I am quite willing to seek legal advice
Steve Williams: like i said other stores seem to have no problem adopting this policy
Steve Williams: if you are quite happy to lose custom over this, and face the possiblity of legally having to refund the money it does seem a little pointless does it not?
Lisa : We will have to test this item on return for fault.
Steve Williams: like i said there is no fault, it is just not as described
Steve Williams: if you ordered an item of clothing online. got the correct item but it was a slightly different colour than you were expecting would you not seek a refund?
Steve Williams: I am quite happy to maybe accept a credit note of some sort to use at dabs, instead of a cash refund?
Lisa : You will need to organise a return on this item online. As with all items that are returned it would then need to be tested for fault.
Steve Williams: and if no fault?
Lisa : If the item is not faulty it would be returned to yourself.
Steve Williams: ok, please can you give me an address, i will take the advise from a legal colleauge and will need to send correspondence to yourselfs
Steve Williams: obviously you are not willing to refund based on a simply sales of goods act policy that good must be as stated, so i will be forced to act
Lisa : You can e-mail this to assistance@dabs.com
Steve Williams: i have emaield that address but they refuse to give out information
Steve Williams: do you have a phone number of someone ther eplease?
Lisa has left the session.
Your agent is experiencing technical difficulties. Please stand by while we re-establish contact or find a new agent...
All agents are currently busy. Please stand by.
Please wait while we find an agent from the Dabs CS General department to assist you.
You have been connected to Steve .
Steve Williams: hello steve
Steve : One second whilst I read your query please.
Steve Williams: ok thanks
Steve Williams: whilst here i have spoken with an advisor from consumerdirect, who also agree with what i am saying
Steve : I have now read your query and will authorise a return as a dead on arrival, which means you will be credited once it is received back from you.
Steve Williams: ok, thanks for understanding, what is the procedure i need to take for this
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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wtf
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gianluigi
Member
Registered: 9th Mar 05
Location: Ipswich, Suffolk
User status: Offline
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well done stevo.
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