Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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.........I bought a job lot of 2 channel radio sets (the kind you use with RC cars and boats) from one of the distributors I deal with, 48 sets to be presice (sp). Thought, I would sell them on Ebay, buy it now, £29.99 delivered.
Sent one off to a geezer, left me positive feedback. One week later he sends me an email saying it doesnt work. I say, hard to see what problem is going on what you have told me, send the whole set back and I will look at it for you. He seemed happy with that. It takes almost 2 weeks for him to return this set, when I get it, the servos are covered in shit, one of the lugs on a servo is snapped off, the radio itself has fuel in and on it, the battery holder that powers the receiver is scratched to buggery.
I look at the set and decide the servo (the broken one) is at fault and its not moving smoothly and is having a few twitches here and there. From my experience this is the symptoms of the car they were installed in being crashed. My Dad has a look at it too, and he comes to the same conclusion.
So I email the buyer saying, I cannot be held responsible for this as its clearly been crashed etc. but i went into a bit more depth in the email.
Then this morning I get this email;
seems your not taking responsabilaty for selling faulty goods you can send me back what i sent you. I am absolutly disgusted with your customer service, that servo was not working when i recived it and your looking for the easy way out.
If it wasnt working when he got it, why did he go onto use it and get the gear covered in mud 
Sorry for the essay.
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Cosmo
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Registered: 29th Mar 01
Location: Im the real one!
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your totally in the right and wouldnt worry about it. He left positive feedback at the time so must of worked when he got it! Plus you've a whole load of them, and if all those are fine then the chances are that one was too.
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Jamie Walby
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Registered: 15th Nov 04
User status: Offline
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Yeah, I bought 48 I have 19 left. His is the only one I have had a problem with from the lot sold so far. If it had been in unused condition, I would have just changed it for him. It's just the fact that the radio had oil/fuel on it and the rest of the gear is muddy and scratched, you start to think.
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abdus
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Registered: 23rd Feb 06
User status: Offline
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just let him do whatever he wanst if you are sure the item was ok when you sent him...
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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Jamie state on your next lot of auctions that you will accept returns in their unused, original packaging.
Sounds like hes got it, used it, got carried away and decided to try and scam you out of another new one
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a_j_mair
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Registered: 23rd Jan 04
Location: Scotland
User status: Offline
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yes do what ally said and tell him to do one
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mwg
Member
Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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Its too late for him to cause you any real bother on Ebay as he has left positive feedback allready and that cant be changed.
He doesn't have a leg to stand on
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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give him a kiss jamie
[Edited on 04-05-2006 by Ally]
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Jamie Walby
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Registered: 15th Nov 04
User status: Offline
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My main concern is that he will do some sort of claim through PayPal.
And I dont fancy having to change all the fricking books accordingly.
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mwg
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Registered: 19th Feb 04
Location: South Lakes
User status: Offline
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Is he able to claim back through Paypal even though he left positive feedback?
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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I don't know. PayPal is a bit dodgy 
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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quote:
Originally posted by Jamie Walby
I don't know. PayPal is a bit dodgy
If he claims they will take the money straight off you so id be very VERY careful and if it were me i would withdraw all the money from there, remove all my details and close the account down!
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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I still have an auction with these on though and they sell very well on there.
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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Tell him do one and tell him he has returned the item in a state which it was not sent in. It has clearly been used and for him to G.T.F!!!
[Edited on 04-05-2006 by _Allan_]
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shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
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quote:
Originally posted by Jamie Walby
I still have an auction with these on though and they sell very well on there.
if they seell that well losing £30 will be nothing compared to the £££ you will recieve.
did you send it recorded delivery?
he cant claim on paypal for faulty goods, only if he didnt recieve the item.
he aint got a pray through ebay.
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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quote:
Originally posted by shawboy
quote:
Originally posted by Jamie Walby
I still have an auction with these on though and they sell very well on there.
if they seell that well losing £30 will be nothing compared to the £££ you will recieve.
did you send it recorded delivery?
.
Sorry mate dont understand what you are saying there!
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shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
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you cant close your account cause you have listed items with money going to your paypal account.
its better risking losing £30 than losing x amount your gonna make.
he cant do anything through ebay about getting his £30 back but can through paypal.
did you send the item recorded delivery and did he sign for it?
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shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
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this may help answer some questions.
https://www.paypal.com/uk/cgi-bin/webscr?cmd=_help-ext&source_page=_home
type in faulty goods.
[Edited on 04-05-2006 by shawboy]
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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Yeh I always send my mail order items Recorded, whether sold through our own site or Ebay.
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shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
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Protection Policies
I received goods that are not as described. Can I file a claim?
Yes, you can only file a not-as-described claim for eBay items through the Resolution Centre. Please be aware that you may be asked to return the merchandise to the seller at your expense using a delivery service that can be tracked online. Learn how to file a buyer claim with a step-by-step tutorial.
Protection Policies - Money Back Guarantee
Will sellers be held liable for disputes regarding defective or incorrect merchandise, or buyer dissatisfaction?
No, sellers will not be held liable for disputes regarding defective/incorrect merchandise or if a buyer is simply not satisfied with his or her purchase.
However, if a seller receives an unusually high number of defective/incorrect merchandise complaints (whether through the Buyer Complaint or Guarantee Reimbursement Request process), his account access may be limited.
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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seems i have nowt to worry about
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shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
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i dont think you do
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Robin
Premium Member
Registered: 7th Jan 04
Location: Northants Drives: Clio 182 Cup
User status: Offline
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i think you should do what i said.
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jamied
Member
Registered: 27th Oct 03
Location: Marbella,Spain Drives: C63
User status: Offline
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yeh hes left positive feedbk, he fucked now. you cant claim after 30days on paypal im sure, so cnt be tht long ?
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morpheus22
Member
Registered: 10th Oct 05
Location: sheffield
User status: Offline
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jamie do you have a website.were you sell your rc cars?
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