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Author Real call centre conversations
abdus
Member

Registered: 23rd Feb 06
User status: Offline
1st May 06 at 07:42   View User's Profile U2U Member Reply With Quote

Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?"
Operator: "Where did you get that number from, sir?"
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
----------------------------------------------------------------------


Samsung Electronics

Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".
----------------------------------------------------------------------



RAC Motoring Services

Caller: "Does your European Breakdown Policy cover me when I am traveling in Australia?"
Operator: "Doesn't the product give you a clue?"
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Caller (enquiring about legal requirements while traveling in France):
"If I register my car in France, do I have to change the steering wheel to the other side of the car?"
----------------------------------------------------------------------


Directory Enquiries

Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".
----------------------------------------------------------------------



Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland".
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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on".
----------------------------------------------------------------------



Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?"
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until this point?
Customer: "Sure. You told me to write 'click' and I wrote
----------------------------------------------------------------------



Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
----------------------------------------------------------------------



Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?"



[Edited on 01-05-2006 by abdus]
Jake
Member

Registered: 24th Jan 05
User status: Offline
1st May 06 at 09:40   View User's Profile U2U Member Reply With Quote

no way are they real.
Russ
Member

Registered: 14th Mar 04
Location: Armchair
User status: Offline
1st May 06 at 09:42   View User's Profile U2U Member Reply With Quote

welcome to 1997
Ry_B
Banned

Registered: 1st Dec 05
Location: Solihull, W Mids Drives: 45BHP beast!
User status: Offline
1st May 06 at 09:49   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by jake
no way are they real.


True, but still funny
ssj_kakarot
Member

Registered: 29th Apr 03
Location: hartlepool
User status: Offline
1st May 06 at 09:55   View User's Profile U2U Member Reply With Quote

i bet they are real i used to work part time at a vodaphone call centre, and seriously untill you work somewere like that you dont relize how stupid people can be.
Charlene
Member

Registered: 29th Sep 04
Location: Darlington
User status: Offline
1st May 06 at 09:57   View User's Profile U2U Member Reply With Quote

Offit them bet they are real though
duffman
Member

Registered: 11th Dec 05
Location: Widnes, Cheshire
User status: Offline
1st May 06 at 10:12   View User's Profile U2U Member Reply With Quote

They are defo real, i work for M + S call centre and get stupid cunts like that all the time. lol
ljames555
Member

Registered: 2nd Sep 03
User status: Offline
1st May 06 at 11:10   View User's Profile U2U Member Reply With Quote

my mate worked for sky and he had a customer on phone say can you fast forward sky plus, my mates reply yeh course you, you can check lotto numbers and then put them on and win
SVM 286
Member

Registered: 13th Feb 05
Location: pain
User status: Offline
1st May 06 at 11:32   View User's Profile U2U Member Reply With Quote

'Write click'
Jambo
Member

Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
1st May 06 at 11:40   View User's Profile U2U Member Reply With Quote

I wouldnt be suprised if they were real.

People come into my shop as say "can i have a free phone" when theirs brkae and then dont beleive me that i cant "give" them a new phone as they are worth £200-300"

People are thick as shit and ALLWAYS think they know more than you even tho its your job

Its very frustrating
ssj_kakarot
Member

Registered: 29th Apr 03
Location: hartlepool
User status: Offline
1st May 06 at 11:49   View User's Profile U2U Member Reply With Quote

used to get that all the time in vodafone customer services.

customer: "hello, ive just broke my phone, can i have a new one"
ME: " no we cant just send you a new £300 phone"
customer: "wtf you stupid ****, give me a new phone, ******* idiot ect"
Ry_B
Banned

Registered: 1st Dec 05
Location: Solihull, W Mids Drives: 45BHP beast!
User status: Offline
1st May 06 at 12:06   View User's Profile U2U Member Reply With Quote

Remember, the customer's always right

 
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