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Author eBay problem
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
13th Apr 06 at 17:52   View User's Profile U2U Member Reply With Quote
Some dude I sold a SIM card to back on 23rd March sent me a message on there today simply saying "sim card not received"...

I replied back quoting the address he gave on eBay/PayPal and asked him to confirm he has not received it at that address.

Where do I go from here? Do I have to give him a refund?

Never had this happen before...
PaulW
Member
Registered: 26th Jan 03
Location: Atherton, Greater Manchester
User status: Offline
13th Apr 06 at 17:59   View User's Profile U2U Member Reply With Quote
what was the phone number on the simcard pack? have you tried calling it?
PaulW
Member
Registered: 26th Jan 03
Location: Atherton, Greater Manchester
User status: Offline
13th Apr 06 at 18:00   View User's Profile U2U Member Reply With Quote
also did you send it recorded mail? if not you cant prove if he has got it or not if you dont have the number to call
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
13th Apr 06 at 18:04   View User's Profile U2U Member Reply With Quote
I don't have the number of the SIM card... Was just sent normal first class post.
marklaruk
Member
Registered: 4th Sep 04
Location: Leeds
User status: Offline
13th Apr 06 at 18:11   View User's Profile U2U Member Reply With Quote
Should always cover yourself by sending stuff recorded. Proves you sent it then.

Try and resolve it, but your propably gona have 2 send another card or risk neg feedback
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
13th Apr 06 at 18:14   View User's Profile U2U Member Reply With Quote
How do I go about resolving it though?
PaulW
Member
Registered: 26th Jan 03
Location: Atherton, Greater Manchester
User status: Offline
13th Apr 06 at 18:15   View User's Profile U2U Member Reply With Quote
tbh i doubt you can unless you send another card or give them a refund...

if you send another, make sure you send it recorded! least then you can say well you signed for it, etc...
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
13th Apr 06 at 18:20   View User's Profile U2U Member Reply With Quote
Well he bought a Vodafone SIM I only have O2 ones left so it'll have to be one of them or a refund... I'll just wait for him to reply and take it from there.

Seems a bit strange it's taken him this long to claim that he's not received it...
JadeM
Premium Member

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Registered: 9th Feb 06
User status: Offline
13th Apr 06 at 18:22   View Garage View User's Profile U2U Member Reply With Quote
Nigerians
abdus
Member
Registered: 23rd Feb 06
User status: Offline
13th Apr 06 at 18:27   View User's Profile U2U Member Reply With Quote
simply make a refund but before doing it, just send him a mail stating that you would do such...keep a copy in your sent items folder...sometimes paypal ask for proof during dispute resolutions.
marklaruk
Member
Registered: 4th Sep 04
Location: Leeds
User status: Offline
13th Apr 06 at 18:31   View User's Profile U2U Member Reply With Quote
he could quite happily have it at home now using it, but if hes a cunt he will take advantage of you sending it non recorded.
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
13th Apr 06 at 20:32   View User's Profile U2U Member Reply With Quote
He's just replied "sim card not riceved"... I can see this one being a problem...
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
13th Apr 06 at 20:38   View User's Profile U2U Member Reply With Quote
I just replied "Have you contacted Royal Mail regarding this, in case they could not deliver it to you for whatever reason?"...

[Edited on 13-04-2006 by Sam]
abdus
Member
Registered: 23rd Feb 06
User status: Offline
13th Apr 06 at 20:46   View User's Profile U2U Member Reply With Quote
if not recorded, he doesnt need to contact RM.


let him file the claim and respond to paypal on the last day i.e. the 10th day...LOL

make life a bit difficult. some buyers need to get this. (if they are dishonest of course). but you are more likely to lose on that one

[Edited on 13-04-2006 by abdus]

 
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