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Author If something takes ages to dispatch can you ask for a refund?
Carl
Member

Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
21st Feb 06 at 11:59   View User's Profile U2U Member Reply With Quote

Ordered something on the 16th and got an e-mail saying i'll get an e-mail once its dispatched, if its out of stock i will be e-mailed with a date. And i've not heard anything since, would i be in my rights to tell them not to bother and ask for a refund?
CCA
Member

Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
21st Feb 06 at 12:02   View User's Profile U2U Member Reply With Quote

depends on their refund policy or if they tell you it will be dispatched within x amount of days
Carl
Member

Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
21st Feb 06 at 12:09   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by CCA
depends on their refund policy or if they tell you it will be dispatched within x amount of days


Just realised, seems ages ago i ordered but sat and sunday arn't working days. I've e-mailled asking for a refund any how, no harm in trying.
CCA
Member

Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
21st Feb 06 at 12:11   View User's Profile U2U Member Reply With Quote

so its only really been 2 working days and you've asked for a refund oh well, they might.
Carl
Member

Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
21st Feb 06 at 12:15   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by CCA
so its only really been 2 working days and you've asked for a refund oh well, they might.


Just read this;
Can I cancel my order?
Of course. Please let us know via email or call us blah blah blah for a full refund.

Should be ok then.
Greg_M
Member

Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
21st Feb 06 at 18:20   View User's Profile U2U Member Reply With Quote

you can cancell your order anytime within 14 days. if the goods have been dispatched you will have toreturn them at your cost and may be charged an administration charge. If they havn't been dispatch a full refund within 28days is customery
PaulW
Member

Registered: 26th Jan 03
Location: Atherton, Greater Manchester
User status: Offline
21st Feb 06 at 18:35   View User's Profile U2U Member Reply With Quote

2 working days christ! give them time to actually do something
Carl
Member

Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
21st Feb 06 at 18:59   View User's Profile U2U Member Reply With Quote

3 really, still usually pretty speedy when you order on the net, it worries me when they are not! Not even recieved an e-mail back after sending one asking to cancel.
PaulW
Member

Registered: 26th Jan 03
Location: Atherton, Greater Manchester
User status: Offline
21st Feb 06 at 18:59   View User's Profile U2U Member Reply With Quote

how long ago did you send the one to cancel & what company is this??
Carl
Member

Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
21st Feb 06 at 19:09   View User's Profile U2U Member Reply With Quote

Dinner time, company

 
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