John
Member
Registered: 30th Jun 03
User status: Offline
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I'll try to keep this as short as possible and still get everything across.
Ordered a collection from parcel2go back in november.
They never came to collect the parcel.
Day after I phoned up, was told that there had been a problem in the system and the order had never reached parcel2go.
Money however was taken out on the day the were supposed to pick up the parcel.
I was informed that refunds couldn't be done over the phone and i'd have to email.
Emailed and forgot all about it for a bit.
When I remembered nothing had been done at about new year I phoned again.
After explaining the whole situation they tried to take my order over a month late then I had to tell them I wanted a refund not the order taken again. Would be done by end of the day I was told.
Left it a few days, no refund.
Sent another email and phoned again.
Repeat of last phonecall.
Emails replied to saying it will be done bla bla bla.
Repeated the phonecalls and emails until now.
Exactly the same every time.
Right now for anybody who has bothered to read this do you know where I stand?
Is there anything I can say to them for them to actually do it.
Its only 11 quid but its the hassle they've caused me i'm annoyed about.
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Edd
Member
Registered: 8th Nov 04
Location: Glasgow
User status: Offline
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just have to keep on at them sadly, try asking for a supervisor next time you phone
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Hammer
Member
Registered: 11th Feb 04
User status: Offline
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seems a bit amateurish of them to be fair, kick up as much a stink next time your on the phone, the folk that moan always get everything
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John
Member
Registered: 30th Jun 03
User status: Offline
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Was just hung up on this time.
They had a virus and I've just to email again 
Somebody must know some tricks of the trade.
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craig8
Premium Member
Registered: 31st Dec 04
Location: Glasgow
User status: Offline
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1. always get the persons name
2. always ask to speak to a manager
3. complain but dont whinge
that should start you off i think
E36 328
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Isn't Parcel2Go really DHL (or what was formerly Securicor)?
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