PK1
Banned
Registered: 27th Mar 05
User status: Offline
|
On the 27th December I bought a JBL GTO2000 amp for 75 (down from 150)
Anyways, much to my suprise the speakers are louder and better quality off the headunit!
So I have taken the amp back to get a refund...to be told 'its not their policy to refund money on items that are not damaged' I then told them that I believed it could be damaged due to the terrible sound/noise quality, so they took it back and said theyd be in contact.
They said if JBL say its not damaged they still wont give me any money back, what can I do???
Even though its not against consumer rights, just about EVERYWHERE gives refunds, especially after xmas.
Think im gonna write a letter to their head office
[Edited on 05-01-2006 by PK1]
|
stubbsy05
Member
Registered: 23rd Oct 02
User status: Offline
|
Throw it around the room a bit then it will be damaged 
A few places don't give refunds on sale items, although they are not saying this.
|
justrials2
Member
Registered: 12th Jul 05
User status: Offline
|
try punching him might make u feal better
|
PK1
Banned
Registered: 27th Mar 05
User status: Offline
|
thats what mates suggested...
when it comes back to me damage it then send it back again
|
Mase
Premium Member
Registered: 16th Sep 01
Location: Derbyshire
User status: Offline
|
surely theirs a 14 day money back guarentee or something like that, which all shops should have by law ????? check your recipt cos it usually tells you about returning stuff on there...
Mase
|
Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
|
Do shops have to give refunds for returned goods?
Goods bought from a shop must be fit for the purpose for which they were bought, match any description that is given and be of satisfactory quality. That means that goods should be what you reasonably expect them to be considering the price you paid. If these requirements are not met then you may have a legal right to reject them and get your money back. If you cannot get back to the shop for some days you should telephone and let the seller know that you have a problem with the goods and that you want to reject them and get a refund.
If you have kept an item for several weeks without properly checking it out and then discover a problem or fault, you may have difficulty in returning it and getting a refund because you would have had what is called ‘reasonable’ time to use the goods. There is no legal definition of what a ‘reasonable’ time is.
For more information on getting a refund when things go wrong with goods, see
|
Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
|
http://www.adviceguide.org.uk/index/your_world/consumer_affairs/problems_with_goods.htm
|
Bennn
Member
Registered: 20th May 01
Location: was newcastle now Sweden
User status: Offline
|
don't think they have to give a refund unless its broken. They should give you a credit note.
|
Bennn
Member
Registered: 20th May 01
Location: was newcastle now Sweden
User status: Offline
|
or just listen to Ally 
|
Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
|
quote:
Originally posted by Bennn
or just listen to Ally
Now if everyone would just do that..... 
|
CCA
Member
Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
|
i wanted to return an exhaust from there a while ago but didnt have the pdq machine receipt and they said they couldnt refund it so i stood there for 20 minutes and argued with them till they gave me a refund on the card, job done
[edit] cant type properly today 
[Edited on 05-01-2006 by CCA]
|
Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
|
quote:
Originally posted by CCA
i wanted to return an exhaust from there a while ago but didnt have the pdq machine receipt and they said they couldnt refund it so i stood there for 20 minutes and argued with them till they gave me a refund on the car, job done
 took a zorst back and they refunded you a car
CCA ... you should be a lawyer!
|
3CorsaMeal
Member
Registered: 11th Apr 02
User status: Offline
|
if your not happy with your purchase u should be able to change it
|
CCA
Member
Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
|
thats how good i am at arguing
|
PK1
Banned
Registered: 27th Mar 05
User status: Offline
|
yeah thing is its not changing it, its getting a full refund.
Argos have a 16 day money back, Halfords have given refunds after a month etc
so I cant see what Motorworlds problem is
|
Chris E
Member
Registered: 7th Jul 03
Location: Birmingham
User status: Offline
|
You could argue here that the goods are in fact are of unsatisfactory quality or were damaged when you bought them.
Since an amp is supposed to make your stereo sound louder (in this case it doesn't), then you should be able to get your money back or at least a replacement for up to the same price.
|
CCA
Member
Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
|
does your receipt say anything about you having x amount of days to refund which does not affect your statuatory rights
|
PK1
Banned
Registered: 27th Mar 05
User status: Offline
|
the receipt didnt mention refunds,
the guy at the shop has kept the receipt etc now
|
CCA
Member
Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
|
why did they keep it? its your proof of purchase so they should not have retained it
|
Chris E
Member
Registered: 7th Jul 03
Location: Birmingham
User status: Offline
|
Dont think that he should have kept that receipt, whats to say they wont keep your amp and not refund you your money, you havent got any proof (unless you paid by any other means than by cash).
|
Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
|
quote:
Originally posted by CCA
why did they keep it? its your proof of purchase so they should not have retained it
Exactly ... because they could turn around and say, 'what recipt'/'what amp' and with no proof of purchase you are stuffed
Call them up and ask about returns procedure
|
PK1
Banned
Registered: 27th Mar 05
User status: Offline
|
well they've kept the receipt...im sure they wont just keep the amp and deny it ever happened though!
|
PK1
Banned
Registered: 27th Mar 05
User status: Offline
|
if it came down to that ally i'd get them to review the instore CCTV to con
firm there was an amp!
[Edited on 05-01-2006 by PK1]
|
Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
|
http://www.motor-world.co.uk/contact.php
Ask them for a copy of their returns policy...
|
CCA
Member
Registered: 6th Dec 04
Location: Somewhere Drives: Not a bloody Vauxhall!
User status: Offline
|
i wouldnt be so sure about that if i were you.
sorry but what a pleb, you never leave your receipt or your goods at a shop when trying to get a refund or for any other reason. no offence or anything
|
