Lynny
Member
Registered: 3rd Jan 03
Location: oop north! Where people talk properly
User status: Offline
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right my insurance premium on the corsa runs out on the 10th december btu im picking up the astra on 1st dec. rang elephant on thurs to get quote for my insurance for next year and to tell them about change of car and see if theres any charge for last 10 days. got premium of £931 for the next 12 months and that there would be no charge for the last 10 days change.
documents arrive this morning, premium still £931 but thats now only 10 months not 12  and said theyre adding on an extra charge of £349 for these 10 days of current policy.
so rang them up just before, asked about this extra charge, and what theyve said is that the astra is insured until the 10th for free and if i dnt take up another policy with them then i pay nothing, however if i take next years policy with them startin on the 10th then i have to pay £349 in back insurance to cover that 10 days of the change. right WTF?? so if i continue to use tehem i get charged practically £350, but if i go else where i get effectivly free insurance fo r10 days?? wheres the incentive to stay with them??
woman on phone was fkin useless, couldnt explain why iv now got 10 month instead of the 12, and why theyve added this extra charge when i got told there would be no further payments.
do i have a leg to stand on? apparently theyre goina ring me back tomorrow but i need insurance certificate sorted ot take ot garage so i can get car registered in my name
happened to anyone else? wtf is goin on??
[Edited on 26-11-2005 by lynny_sxi]
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City
Member
Registered: 30th Dec 03
Location: Wakefield Drives: Red GSi
User status: Offline
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lol
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Lynny
Member
Registered: 3rd Jan 03
Location: oop north! Where people talk properly
User status: Offline
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could do with a bit more help than that!
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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stuff them and go with someone else sorted
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Lynny
Member
Registered: 3rd Jan 03
Location: oop north! Where people talk properly
User status: Offline
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was thinkin that, just theyve given me cheapest 'quote' for next policy. woried incase they just go and take the £350 out anyway even if i cancel policy etc!
surely if they record all phonecalls, then isnt a verbal agreement legally binding?
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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i wouldnt bother. surely the 350 charge will bump it up a bit? and the quote must have been for a 10 month ncb accelerator scheme so thats why it was cheaper before the charge 
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Lynny
Member
Registered: 3rd Jan 03
Location: oop north! Where people talk properly
User status: Offline
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woman on phone said it was for the full 12 months and i expressed the fact that id my last policy was a 10 month one and this time i wanted full year. can they get away with sticking the £350 on when they said on the phone there would be no extra charge??
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Rich H
Member
Registered: 26th Oct 05
Location: West Sussex Drives: E46 M3
User status: Offline
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strictly speaking, a verbal contract is as good as one in writing. I wouldnt be suprised if they also recorded that convo you had with them the other day for "training purposes" therefore, demand that you speak to manager, make them listen to that recording and hold them to it. kinda sums up wht we were saying bout insurance the other night ay?! 
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Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
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if you requested to listen to the recording then I bet you they wont beable to find it or that phone call was one of the ones that wasnt recorded!
To be honest they can charge you whatever they want, its upto you to agree and pay or not and go else where.
I agree its bad business by them, but dont see any way round it other than maybe speaking to a manager and seeing what they offer.
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Rich H
Member
Registered: 26th Oct 05
Location: West Sussex Drives: E46 M3
User status: Offline
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i reckon u shud deffo try to push for a recording and if not deffo talk to manager, explain situation etc. As I said, a verbal contract should be treated same as written one so I cant c they can try to get out of that 1 2 much. Plus its not as if prices have risen etc coz it was only like 2 days ago u got the quote!
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glasgow_corsa_c
Member
Registered: 13th Jan 03
Location: Ecosse
User status: Offline
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be lucky to talk to a manager at elephant who can actually speak a word of english
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Rich H
Member
Registered: 26th Oct 05
Location: West Sussex Drives: E46 M3
User status: Offline
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quote:
Originally posted by glasgow_corsa_c
be lucky to talk to a manager at elephant who can actually speak a word of english
same anywhere these days tho i think!
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CORSA NUT
Member
Registered: 3rd Aug 01
Location: Wirral
User status: Offline
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Sounds like your on the bonus acclerator to me?!
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Lynny
Member
Registered: 3rd Jan 03
Location: oop north! Where people talk properly
User status: Offline
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spoke to the manager on phone, they were the one who said they were goina ring me back tomorrow 'if they could find the tape', hmmm whats to stop them either saying they cant find it, or theyve listened to and i agreed something i didnt? or can i request copy etc?
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Lynny
Member
Registered: 3rd Jan 03
Location: oop north! Where people talk properly
User status: Offline
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quote:
Originally posted by CORSA NUT
Sounds like your on the bonus acclerator to me?!
when on phone it was agreed that i was changin the policy form this to a 12month contract
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Rich H
Member
Registered: 26th Oct 05
Location: West Sussex Drives: E46 M3
User status: Offline
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quote:
Originally posted by lynny_sxi
quote:
Originally posted by CORSA NUT
Sounds like your on the bonus acclerator to me?!
when on phone it was agreed that i was changin the policy form this to a 12month contract
well in that case, they prob said that but didnt change it on PC screen - basically they just fooked up by the sounds of it
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Lynny
Member
Registered: 3rd Jan 03
Location: oop north! Where people talk properly
User status: Offline
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thing that made it worse was for this 10 days over when i change car on phone they said it wouldnt cost anything, on paperwork i recieved it was £349 and the woman at elephant today said she had on screen it was £320,why have 3 different amounts for the same thing? how crap is this company ran?
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Rich H
Member
Registered: 26th Oct 05
Location: West Sussex Drives: E46 M3
User status: Offline
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quote:
Originally posted by lynny_sxi
thing that made it worse was for this 10 days over when i change car on phone they said it wouldnt cost anything, on paperwork i recieved it was £349 and the woman at elephant today said she had on screen it was £320,why have 3 different amounts for the same thing? how crap is this company ran?
very by the sounds of it! they want £2500 out of me for fully comp insurance on my virtually standard car! Id try looking elsewher tbh
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Lynny
Member
Registered: 3rd Jan 03
Location: oop north! Where people talk properly
User status: Offline
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theyre ringin back tomorrow but im at work so theyll have my dad to speak to lol good luck to them 
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