Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Right I've sold an old (music) keyboard of mine for £17.99 on eBay yesterday, with a P&P cost of £20 for Special Delivery.
The guy sent me a message today saying he can't pay until thursday which he claims is his pay day, so I replied back and said this is OK, now he has sent another reply asking me to price up delivery with 2nd class post because he thinks £20 is a "bit steep".
What should I do?
Not being funny but if he thought this before, what was the point in bidding for it? Do I have to entertain his request for P&P by 2nd class post?
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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Assuming you are not profiting on P&P, I would outline the drawbacks, ie. slower and less insurance, and if he is OK with that do that.
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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No you don't have to entertain it but it could be fair to charge him some of your fee's and readjust postage to second class or standard parcel with compensation cover. It depends if you were trying to make anything on postage 
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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To be honest I haven't packed the keyboard up yet as it's an old one with no box etc. I just put £20 because I remember my other keyboard that I sold cost £19 to send by Special Delivery (although that was heavier and boxed).
So I probably am profiting from P&P but not by much I don't think?
What happens for arguments sake I sent it 2nd class and it got lost in the post, do I have to give him his money back?
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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Up to you, I would say be cheap if you want but if it gets lost his problem. Get proof of postage and hope it isn't lost or damaged because he'll have wasted £30 on nothing.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Hmmm...
OK I will reply to him tomorrow and tell him I will get a price for sending it recorded but not second class, but I will point out to him that if it gets lost or damaged I will not pay anything towards it as he didn't want to get it sent quickly and with insurance (ie. Special Delivery).
Thanks for your help guys! 
[Edited on 23-11-2005 by Sam]
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burgess
Member
Registered: 22nd Feb 04
Location: Norton, North Yorkshire
User status: Offline
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If you stated £20 then thats what he must pay!
you dont bid for something then haggle on the postage
its a price for postage and packaging
you named your price for postage it was his choice to buy
Its not like some auctions you see where no price is offered , then you get hit with a charge of £20
that to me is different
I would just have chose not to bid
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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Agreed the buyer is an idiot, but the type of person to bid and then haggle is also the type of person to leave bad feedback saying the goods were too expensive.
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Welsh Dan
Member
Registered: 23rd Mar 00
User status: Offline
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It will be too heavy for second class. Maximum is 750g. Standard parcels will be cheaper. Why are you sending it Special anyway?
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Welsh Dan
Member
Registered: 23rd Mar 00
User status: Offline
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All of Royal Mails services offer insurance of at least £30. Given that its worth £17.99, it doesn't matter which service you use.
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Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
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u culd try parcel2go.com? shuld b bout £12?
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Butler
Member
Registered: 2nd Jun 05
Location: London
User status: Offline
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He bought the thing knowing that was the price, hold your ground mate, hes agreed that price and now he has to pay it.
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John
Member
Registered: 30th Jun 03
User status: Offline
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quote:
Originally posted by Munchie
u culd try parcel2go.com? shuld b bout £12?
They are cowboys.
Try www.interparcel.com.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Fuck it, I'm just sticking to my guns. This is what I just sent him:
quote:
Hi,
To be honest I don't want to send it by any method other than Royal Mail Special Delivery, as it is guaranteed next working day before 1pm, and it is also insured against losses or damage.
Please note that I have to take into account packaging costs as well as postage costs, as the keyboard is not boxed (as stated in the auction).
Sending items like this by Special Delivery ensures there is no problems if anything happened to the item during transit (ie. if it got lost, damaged or stolen), can be tracked, is insured, and I am able to provide proof of postage - sending it by the method you are enquiring about does not offer any of the above, and will just cause problems later on should anything bad happen.
Regards,
Sam
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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If it stated in the auction that the postage was special delivery, and no other service was offered then thats what you should post it via, unless the buyer contacts you before buying the item.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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That's right Ally that was the only method of postage quoted on the auction, and he didn't contact me til after the auction ended (to say he couldn't pay til today  )
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leeshez
Member
Registered: 3rd May 01
Location: Great Harwood, Lancashire
User status: Offline
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Tell him you can,t send it second class due to the weight. It is either 1st class or parcel class
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Ren
Member
Registered: 16th Oct 04
User status: Offline
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tell him to GTF
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Well I just checked my email and he's paid me £37.99!
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Welsh Dan
Member
Registered: 23rd Mar 00
User status: Offline
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quote:
Originally posted by Sam
Sending items like this by Special Delivery ensures there is no problems if anything happened to the item during transit (ie. if it got lost, damaged or stolen), can be tracked, is insured, and I am able to provide proof of postage - sending it by the method you are enquiring about does not offer any of the above, and will just cause problems later on should anything bad happen.
You can get proof of posting with second class. And as before, it is still insured for £30.00.
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Carl
Member
Registered: 9th May 04
Location: Jimmy Bennett's la la land.
User status: Offline
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The postage costs are part of the costs the buyer should weigh up before buying the item. I often put random postage costs in and make money out of postage, its all part of Ebay imo. It's too much messing about, especially if your posting abroad.
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shawboy
Member
Registered: 1st Jul 02
Location: Wombwell, Barnsley
User status: Offline
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stand your ground man, postage is £20 so he should pay £20.
just say that, if he dont pay then report him then put it back on.
you get a seller refund from ebay and he gets a strike for not paying.
only problem is feedback, just say if you leave bad feedback you will also leave bad feedback, remember you can reply to feedback left to you.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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quote:
Originally posted by Carl
its all part of Ebay imo
Yeah wasting peoples time adding it all up and browsing past the crap that looks cheap but actually isn't. Excellent.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Well like I say he's paid me £37.99 last night - £17.99 for the keyboard plus £20.00 P&P.
After I packed it up last night I weighed it and it came to 5KG - 2KG to 10KG is £19.00 by Special Delivery, so this is proof enough that I am not ripping him off on P&P. 
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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quote:
Originally posted by shawboy
stand your ground man, postage is £20 so he should pay £20.
just say that, if he dont pay then report him then put it back on.
you get a seller refund from ebay and he gets a strike for not paying.
only problem is feedback, just say if you leave bad feedback you will also leave bad feedback, remember you can reply to feedback left to you.
Yes I won't leave feedback until he does so first...
Can I report him for leaving bad feedback if he leaves me bad feedback? Because I technically have not done anything wrong?
[Edited on 25-11-2005 by Sam]
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