Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Email sent from the Customer Services team leader to the call centre agents (doesn't apply to me as I don't work in CS):
quote:
Morning Everyone
Unfortunately there will be no breaks today because of the briefings. Of course your lunch should not be disrupted but you will not be able to take a morning or afternoon break today. The reason for this is so we can cover the phones and complete the briefings.
Isn't the above illegal?
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Pablo
Member
Registered: 3rd Feb 03
Location: Milton Keynes
User status: Offline
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every 5 hours u are entitled to 20mins from wot i recall
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Kif
Member
Registered: 13th Jan 05
Location: Doncaster, South Yorkshire
User status: Offline
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Isn't there a law about having a set amount of break per hours worked?
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Kif
Member
Registered: 13th Jan 05
Location: Doncaster, South Yorkshire
User status: Offline
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Beat me to it 
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ChrisD16v
Member
Registered: 16th Jun 04
Location: Chester, Cheshire
User status: Offline
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nope, as far as know your not entitled to morning and afternoon breaks, you are only entitled to 30 minutes break for every 4 hours you work which you normally get for your lunch
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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Yes that is , people who work infront of PC's in call centres are entitled to 5mins per hour - works out at 20 mins every 4 hours.
They cannot do that , do you have a union , bring it up.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Yeah that's what I thought. This company is seriously going down the toilet. Yesterday one of the distribution people that got made redundant sent this email to a load of people in the company and some customers too:
quote:
After nearly 5 years the time has come for me to leave, tomorrow will be my last day working for this company. For those of you who work for the company it has been a pleasure to work with you, good luck with the future and may all of you who want to escape, do so quickly. For those of you who are customers, hopefully I was of some use to you and I am sorry but you will need to deal with the call centre or your account manager from now onwards.
Soon to be unemployed but allot happier
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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i love leaving emails there just a big rant, people here have done like 2 A4 pages when leaving saying who sucks and whos good lol and why the companys is in a bad wa etc...
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Kif
Member
Registered: 13th Jan 05
Location: Doncaster, South Yorkshire
User status: Offline
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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The distribution manager and someone in HR were having an email discussion about this and then said manager did a reply-to-all (including the customers) with the entire contents of all of the email conversations saying he will apologise to said customers... What a donut... 
He tried to 'recall' the email about 5 minutes after he sent it...
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Siberia
Member
Registered: 9th Oct 03
Location: Leprechaun Land Drives : Zafira GSI
User status: Offline
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i remember one of the lads here when he left left a big write up in his out of office reply slating the whole company and singling out certain dickhead managers for critism... it was quite funny as everone in here seen it.
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Pablo
Member
Registered: 3rd Feb 03
Location: Milton Keynes
User status: Offline
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close 
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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quote:
Originally posted by Siberia
i remember one of the lads here when he left left a big write up in his out of office reply slating the whole company and singling out certain dickhead managers for critism... it was quite funny as everone in here seen it.
Guy I used to sit next to did a similar thing when he left!
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leeshez
Member
Registered: 3rd May 01
Location: Great Harwood, Lancashire
User status: Offline
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They can,t stop you going to the toilet and taking your time can they now
[Edited on 04-11-2005 by leeshez]
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