Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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At Admiral we are totally commited to providing all customers with a good service. I am sorry that you will not be with us next year, and would be very grateful if you would take a few moments to let us have your comments on how we can do better.
Did any dissatisfaction with our claims service contribute to your decision to go elsewhere?
n/a
Did any dissatisfaction with other aspects of our serivce to you during the year contribute to your decision to go elsewhere?
I moved because of price but you foreign call centres are a bloody nuisance. There is no 'p' in Griffiths.
Do you have any general comments or suggestions about how we can improve our service?
Spell Griffiths correctly, understand the UK points system, don't write to me when I have already explained this to your staff on the phone.
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Adam-D
Member
Registered: 11th May 02
Location: Cheshire
User status: Offline
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thats not harsh
i was harsh 
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PaulW
Member
Registered: 26th Jan 03
Location: Atherton, Greater Manchester
User status: Offline
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they wanted £4850 from me TPFT on my GSi cos of 3 points & no NCB at 23 
I could hardly understand the woman on the other end too, sounded indian
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Adam-D
Member
Registered: 11th May 02
Location: Cheshire
User status: Offline
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i think they regratted asking me to do a customer satifaction survey
norwhich union btw
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PaulW
Member
Registered: 26th Jan 03
Location: Atherton, Greater Manchester
User status: Offline
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im going to try brentacre & HIC on renewal in september...
and if my insurance company automatically renew my policy without asking I will go jehad on them 
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large-sri
Member
Registered: 19th Feb 05
Location: Norv Davon (North Devon)
User status: Offline
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same as elephant.com cant understand a bloody word of it!!!
cheap though
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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The admiral and elephant call centres are in wales arent they 
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Paul H
Member
Registered: 11th Aug 03
Location: Lincoln.
User status: Offline
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i wouldn't say thats harsh.it may make them change there policy on using foreign call centres they are a pain in the ass
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large-sri
Member
Registered: 19th Feb 05
Location: Norv Davon (North Devon)
User status: Offline
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quote:
Originally posted by James
The admiral and elephant call centres are in wales arent they
nope! deli or bombay or birmingham
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Admiral is in Cardiff between 9-5 and overseas outside of those times.
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CorsaSRi16v
Premium Member
Registered: 2nd Nov 01
Location: Staffordshire Drives: Honda Accord Type-R
User status: Offline
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Not harsh at all. I said a lot worse on mine, but did say about the call centres.
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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I spoke to some bloke in india and I could actually understand him - however what was more impressive is that he could understand me.
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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had the same thing when i left admiral....
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jr
Member
Registered: 20th May 02
Location: Kent
User status: Offline
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quote:
Originally posted by vibrio
I spoke to some bloke in india and I could actually understand him - however what was more impressive is that he could understand me.
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