supacook2k
Member
Registered: 26th May 03
User status: Offline
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back in november my bill was due for my mobile. but i forgot to put the money in the account that it gets taken out of. so my phone was blocked, i paid my bill using an automated system which went through fine (i also received a charge from my bank for £35 for missing payment so fair enough!. i then called o2 and gave an agent my new direct debit details for my bills to be paid from. at the end of december my phone got cut off again and i received a letter from the bank stating that i had missed another payment and i would be charged another £35. i phoned o2 up and said i called and setup a new direct debit a month ago so why did you try and take money from a direct debit that is no longer in use. agent said that is the only direct debit they have setup! now i got angry! i said i have been charged by my bank for a mistake made by you, so the agent agreed that if i sent the letter to them (was given the name of the agent to send it to and the address) that i received from the bank they would refund my money to my bank account! 3 weeks later still no money in my account!
should i write to head office with the name of the agent or get ofcom involved?
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Corsa Sport Gav
Member
Registered: 12th Feb 03
Location: Durham, County Durham Drives: A6 Allroad
User status: Offline
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just tell thn if they dont sort it out ur gonna cancel ur conntract and go esle where due to thm fucking you around
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supacook2k
Member
Registered: 26th May 03
User status: Offline
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if i cancel my contract they will charge me the remainder of my line rental, which is another 6 months!
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Joff
Member
Registered: 17th Oct 00
Location: Cambridgeshire
User status: Offline
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Unless there's an O2 customer services employee on CS working overtime, get your complaint in writing to O2 and name and shame employees.
Keep a record of all communications before you get in touch with any regulatory body.
If you're dissatisfied with the service, why are you still with O2?
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Drew
Banned
Registered: 24th Nov 01
Location: County Durham
User status: Offline
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thats what u end up with call centres in india im afraid
get in touch with ur back, tell them about the new DD, and also send a letter to ur service provider, telling them u will cancel unless the money is refunded asap 
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Drew
Banned
Registered: 24th Nov 01
Location: County Durham
User status: Offline
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fk i was slow replying then - we have some quick readers on here 
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supacook2k
Member
Registered: 26th May 03
User status: Offline
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still got 6 months left on my contract! its the first time i've had a problem with 02! i want to stay with 02 as the service is generally good! just want to get this sorted!
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Drew
Banned
Registered: 24th Nov 01
Location: County Durham
User status: Offline
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u dont have to leave them, just threaten to 
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supacook2k
Member
Registered: 26th May 03
User status: Offline
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the call centre i got through to was in the england, i'm in work now so when i get home i will get the address up!
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Joff
Member
Registered: 17th Oct 00
Location: Cambridgeshire
User status: Offline
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quote:
Originally posted by Drew
fk i was slow replying then - we have some quick readers on here
Perhaps... or you could just be slower than most.
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Joff
Member
Registered: 17th Oct 00
Location: Cambridgeshire
User status: Offline
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quote:
Originally posted by supacook2k
still got 6 months left on my contract! its the first time i've had a problem with 02! i want to stay with 02 as the service is generally good! just want to get this sorted!
You say the service is good... how is it?
Do you get a signal in areas you'd expect not to get a signal? Do O2 give you incentives to remain a customer? If you have no reason to complain, it doesn't mean you've not had a good service, just that you've not had a bad one until now.
When your bins are emptied each week do you stand in the street and applaud them when the bins are neatly placed back outside each property? Hopefully not.. but you can bet that a lot of residents complain when their bins are left halfway up the road!
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