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Author TGINCAR
corsa_crew
Member

Registered: 9th Oct 03
Location: Stockton-on-Tees
User status: Offline
   28th Jan 05 at 18:25   View User's Profile U2U Member Reply With Quote


These really are cowboys dont go near them

I recieved a screen from them for christmas as a gift from parents, was fitted first time it flipped out it broke all the rollers on one side were damaged.

after there 48hrs postage time had turned out to be 4 weeks

now they are being saying that i broke the screen by pulling it from its surround and snapping the screen etc the screen was checked and i was advised to sent it back due to a technical fault.

they recieved it bak on time but argued that royal mail didnt get it there on monday - even thou someone in there office signed for it.

they have sed that there is no way i'm getting my money back or a replacement.

any1 had any problems with them?



[Edited on 28-01-2005 by corsa_crew]

[Edited on 28-01-2005 by corsa_crew]
Greg_M
Member

Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
28th Jan 05 at 18:27   View User's Profile U2U Member Reply With Quote

they cant do that, you are within your rights for a refund or a replacment.
corsa_crew
Member

Registered: 9th Oct 03
Location: Stockton-on-Tees
User status: Offline
28th Jan 05 at 18:29   View User's Profile U2U Member Reply With Quote

heres is a copy of the nice email i recieved when i told them i was ready to go through to tradeing standards as i feel that i have a case against them,

You are more than welcome to, their is no way in hell that happened by the internal motor
lol laws of physics mate, the motor could in no way rip the side rails off, nor could it possible
rip the front screen off, the screen cannot possibly go that far back to catch on front, looks like
youve grabbed the front to try n pull it out n ripped if off.

Steven

gud customer service wudnt u agree

also like to point out
youve grabbed the front to try n pull it out n ripped if off.

screen was alrite when it left the post office to them only a slight problem wid the motor on one side


[Edited on 28-01-2005 by corsa_crew]
Greg_M
Member

Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
28th Jan 05 at 18:31   View User's Profile U2U Member Reply With Quote

i surgest you quote these Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

in which they all state the Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

if they fail to meet these standards you are allowed a full refund or replacement.

i would get in touch with a solicitor to file a CCj against them
Greg_M
Member

Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
28th Jan 05 at 18:32   View User's Profile U2U Member Reply With Quote

did you take pictures of the screen?
corsa_crew
Member

Registered: 9th Oct 03
Location: Stockton-on-Tees
User status: Offline
28th Jan 05 at 18:33   View User's Profile U2U Member Reply With Quote

nar but i got it fully checked and can get a copy of the report done on the screen by company who checked it,
Greg_M
Member

Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
28th Jan 05 at 18:37   View User's Profile U2U Member Reply With Quote

do that then.
Mikorsa16v
Member

Registered: 2nd Sep 02
Location: Burgess Hill, West Sussex
User status: Offline
28th Jan 05 at 19:05   View User's Profile U2U Member Reply With Quote

hope you get it sorted mate
glasgow_corsa_c
Member

Registered: 13th Jan 03
Location: Ecosse
User status: Offline
28th Jan 05 at 19:18   View User's Profile U2U Member Reply With Quote

i was gonna buy a screen from them too....
wat model u get mate?

They are a few miles away from me
corsa_crew
Member

Registered: 9th Oct 03
Location: Stockton-on-Tees
User status: Offline
28th Jan 05 at 23:11   View User's Profile U2U Member Reply With Quote

the 180 7'' flip out one. i really wudnt mate it really aint worth the time or effort. ther really are just cowboys.
N90ATH
Member

Registered: 10th Sep 03
Location: Boreham, Essex
User status: Offline
28th Jan 05 at 23:16   View User's Profile U2U Member Reply With Quote

i had no problems with them got a screen and dvd for my sister fitted and still workin that was last yr about 6 months ago, i got gd service when buying.
corsa_crew
Member

Registered: 9th Oct 03
Location: Stockton-on-Tees
User status: Offline
28th Jan 05 at 23:19   View User's Profile U2U Member Reply With Quote

must have changed management or sumthing believe me - as there customer service at the min is far from gud.
N90ATH
Member

Registered: 10th Sep 03
Location: Boreham, Essex
User status: Offline
28th Jan 05 at 23:21   View User's Profile U2U Member Reply With Quote

hmm may think twoce about ordering my stuff from them
corsa_crew
Member

Registered: 9th Oct 03
Location: Stockton-on-Tees
User status: Offline
28th Jan 05 at 23:29   View User's Profile U2U Member Reply With Quote

i really wudnt , i dont normally like to give a company a bad name but they really are one of the worst companies i've had dealings with.
MarkM
Member

Registered: 11th Apr 01
Location: Liverpool
User status: Offline
29th Jan 05 at 01:20   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Greg_M
i surgest you quote these Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

in which they all state the Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

if they fail to meet these standards you are allowed a full refund or replacement.

i would get in touch with a solicitor to file a CCj against them


Are you studying law or a practicing solicitor by any chance?

I know all them statutes inside out myself...

Korsa
Member

Registered: 25th Jan 03
Location: Cardiff S.Wales Drives :Blue/Purple Corsa
User status: Offline
29th Jan 05 at 10:59   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Nath1985
hmm may think twoce about ordering my stuff from them



i would rate the company highly, delt with them for a few things bought 3 tv screens and a rf modulator, through ebay and there online ordering system.... dont let one bad thing put you off...

heres my screens...

i know a few other ppl who would recomend them too....

Ally
Member

Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
29th Jan 05 at 11:07   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by corsa_crew
heres is a copy of the nice email i recieved when i told them i was ready to go through to tradeing standards as i feel that i have a case against them,

You are more than welcome to, their is no way in hell that happened by the internal motor
lol laws of physics mate, the motor could in no way rip the side rails off, nor could it possible
rip the front screen off, the screen cannot possibly go that far back to catch on front, looks like
youve grabbed the front to try n pull it out n ripped if off.

Steven

gud customer service wudnt u agree

also like to point out
youve grabbed the front to try n pull it out n ripped if off.

screen was alrite when it left the post office to them only a slight problem wid the motor on one side


[Edited on 28-01-2005 by corsa_crew]


The language used in that reply sounds very un professional, and 'chav' like, i would call them, ask to speak to a manager immediatly. Explain everything and quote all your legal jargon.

If they are still arsey with you then tell them that you will be taking legal proceedings against them and a letter will be sent to them via recorded delivery explain that they are at fault.


 
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