corsa_crew
Member
Registered: 9th Oct 03
Location: Stockton-on-Tees
User status: Offline
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These really are cowboys dont go near them
I recieved a screen from them for christmas as a gift from parents, was fitted first time it flipped out it broke all the rollers on one side were damaged.
after there 48hrs postage time had turned out to be 4 weeks
now they are being saying that i broke the screen by pulling it from its surround and snapping the screen etc the screen was checked and i was advised to sent it back due to a technical fault.
they recieved it bak on time but argued that royal mail didnt get it there on monday - even thou someone in there office signed for it.
they have sed that there is no way i'm getting my money back or a replacement.
any1 had any problems with them?
[Edited on 28-01-2005 by corsa_crew]
[Edited on 28-01-2005 by corsa_crew]
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Greg_M
Member
Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
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they cant do that, you are within your rights for a refund or a replacment.
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corsa_crew
Member
Registered: 9th Oct 03
Location: Stockton-on-Tees
User status: Offline
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heres is a copy of the nice email i recieved when i told them i was ready to go through to tradeing standards as i feel that i have a case against them,
You are more than welcome to, their is no way in hell that happened by the internal motor
lol laws of physics mate, the motor could in no way rip the side rails off, nor could it possible
rip the front screen off, the screen cannot possibly go that far back to catch on front, looks like
youve grabbed the front to try n pull it out n ripped if off.
Steven
gud customer service wudnt u agree
also like to point out
youve grabbed the front to try n pull it out n ripped if off.
screen was alrite when it left the post office to them only a slight problem wid the motor on one side
[Edited on 28-01-2005 by corsa_crew]
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Greg_M
Member
Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
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i surgest you quote these Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
in which they all state the Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
if they fail to meet these standards you are allowed a full refund or replacement.
i would get in touch with a solicitor to file a CCj against them
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Greg_M
Member
Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
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did you take pictures of the screen?
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corsa_crew
Member
Registered: 9th Oct 03
Location: Stockton-on-Tees
User status: Offline
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nar but i got it fully checked and can get a copy of the report done on the screen by company who checked it,
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Greg_M
Member
Registered: 2nd Sep 03
Location: Grantham, Lincolnshire
User status: Offline
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do that then.
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Mikorsa16v
Member
Registered: 2nd Sep 02
Location: Burgess Hill, West Sussex
User status: Offline
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hope you get it sorted mate 
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glasgow_corsa_c
Member
Registered: 13th Jan 03
Location: Ecosse
User status: Offline
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i was gonna buy a screen from them too....
wat model u get mate?
They are a few miles away from me
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corsa_crew
Member
Registered: 9th Oct 03
Location: Stockton-on-Tees
User status: Offline
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the £180 7'' flip out one. i really wudnt mate it really aint worth the time or effort. ther really are just cowboys.
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N90ATH
Member
Registered: 10th Sep 03
Location: Boreham, Essex
User status: Offline
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i had no problems with them got a screen and dvd for my sister fitted and still workin that was last yr about 6 months ago, i got gd service when buying.
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corsa_crew
Member
Registered: 9th Oct 03
Location: Stockton-on-Tees
User status: Offline
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must have changed management or sumthing believe me - as there customer service at the min is far from gud.
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N90ATH
Member
Registered: 10th Sep 03
Location: Boreham, Essex
User status: Offline
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hmm may think twoce about ordering my stuff from them
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corsa_crew
Member
Registered: 9th Oct 03
Location: Stockton-on-Tees
User status: Offline
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i really wudnt , i dont normally like to give a company a bad name but they really are one of the worst companies i've had dealings with.
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MarkM
Member
Registered: 11th Apr 01
Location: Liverpool
User status: Offline
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quote:
Originally posted by Greg_M
i surgest you quote these Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
in which they all state the Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
if they fail to meet these standards you are allowed a full refund or replacement.
i would get in touch with a solicitor to file a CCj against them
Are you studying law or a practicing solicitor by any chance? 
I know all them statutes inside out myself...
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Korsa
Member
Registered: 25th Jan 03
Location: Cardiff S.Wales Drives :Blue/Purple Corsa
User status: Offline
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quote:
Originally posted by Nath1985
hmm may think twoce about ordering my stuff from them
i would rate the company highly, delt with them for a few things bought 3 tv screens and a rf modulator, through ebay and there online ordering system.... dont let one bad thing put you off...
heres my screens...
i know a few other ppl who would recomend them too....
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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quote:
Originally posted by corsa_crew
heres is a copy of the nice email i recieved when i told them i was ready to go through to tradeing standards as i feel that i have a case against them,
You are more than welcome to, their is no way in hell that happened by the internal motor
lol laws of physics mate, the motor could in no way rip the side rails off, nor could it possible
rip the front screen off, the screen cannot possibly go that far back to catch on front, looks like
youve grabbed the front to try n pull it out n ripped if off.
Steven
gud customer service wudnt u agree
also like to point out
youve grabbed the front to try n pull it out n ripped if off.
screen was alrite when it left the post office to them only a slight problem wid the motor on one side
[Edited on 28-01-2005 by corsa_crew]
The language used in that reply sounds very un professional, and 'chav' like, i would call them, ask to speak to a manager immediatly. Explain everything and quote all your legal jargon.
If they are still arsey with you then tell them that you will be taking legal proceedings against them and a letter will be sent to them via recorded delivery explain that they are at fault.
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