Andy GSi
Member
Registered: 24th Mar 02
Location: Shropshire, Drives 2.0l 16v Corsa
User status: Offline
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i ordered a product from COSSVAUX 2 weeks a go, and the next day, after i odered i canceled the order! he was a tit on the phone and said i was going to pay for the good i havent received.
so week after, i rang up, and he said he has refunded the money, and syil no sign of it!! 2 weeks on and STILL no refund, every time i ring up, he says yeah yeah i'v done it, and trys and gets rid of me on the fone. just spoke to him now, and he said he will email the details to me to prove hes done it, but y bother, just a bank statement would show he has done it!!!
so off tomorrow to get legal advise, because he seems a complete TWAT, and i want my money bk.
refunds dont take 2 weeks, my bank said MAX 5 days.
im tempted to go and make a visit to c him!!
[Edited on 05-10-2004 by andysri]
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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what method of payment did you use
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Andy GSi
Member
Registered: 24th Mar 02
Location: Shropshire, Drives 2.0l 16v Corsa
User status: Offline
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switch, wish i used a credit card, then i would b insured for money bk
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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seek legal advice, he shouldnt cock you about like that.
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Sidesport
Member
Registered: 25th Nov 03
Location: Bath
User status: Offline
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How much was it?
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Mo
Member
Registered: 29th Jan 03
Location: Bolton, Drives Q3 S-line +
User status: Offline
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if u paid by switch your refund should go straight back onto u card. your only talking a matter of minutes
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Andy GSi
Member
Registered: 24th Mar 02
Location: Shropshire, Drives 2.0l 16v Corsa
User status: Offline
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£350
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Andy GSi
Member
Registered: 24th Mar 02
Location: Shropshire, Drives 2.0l 16v Corsa
User status: Offline
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quote:
Originally posted by Mo
if u paid by switch your refund should go straight back onto u card. your only talking a matter of minutes
i know thats what i thought!!i just dont know where to turn now, bcoz im getting no where with this tit!!
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mobymaster
Member
Registered: 12th Sep 04
Location: Rawtenstall, Lancashire
User status: Offline
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Check out the threads about your rights when buying goods.
Also seek advise from your local trading standards office. They will be able to fully explain where you stand legally.
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stuarty
Member
Registered: 7th Jan 04
Location: Fife
User status: Offline
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a work in the fraud dept for the bank mate and we would never take that on as fraud. you gave your details to the guy so it would be put down as a dispute with the merchant. contact your card provider and ask them to freeze the transaction on your account and contact coss vaux on your behalf to have the funds charged back to your account.hope this helps
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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no just contact trading standard because for one he is in breach of the Distance Selling Regulations which is a big no no for a mail order company.
Trading standards will defo sort it
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mike16v
Member
Registered: 20th May 02
Location: sheffield, yorkshire
User status: Offline
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andy if u decide to go round to speak to him in person let me know and i will show u where it is etc
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FlamingCorsa
Member
Registered: 22nd Apr 03
Location: Shropshire
User status: Offline
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gutted to hear this andy, hope u get things sorted soon mate!
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Andy GSi
Member
Registered: 24th Mar 02
Location: Shropshire, Drives 2.0l 16v Corsa
User status: Offline
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quote:
Originally posted by mike16v
andy if u decide to go round to speak to him in person let me know and i will show u where it is etc
 cheers mate, wil do
rang him at 4 today, and he said it should b in my account....looked, and what a suprise it isnt!! he then said he did it at 12 today, but he has told me that story far too many time now so give it til tomorrow moring because it wil give my switch card chance to update over night, if not, trading standards will b hearing from me!!! companies r SO quick taking money out, but when refunds r in order, they delay and delay
[Edited on 05-10-2004 by andysri]
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by andysri
quote:
Originally posted by mike16v
andy if u decide to go round to speak to him in person let me know and i will show u where it is etc
cheers mate, wil do
rang him at 4 today, and he said it should b in my account....looked, and what a suprise it isnt!! he then said he did it at 12 today, but he has told me that story far too many time now so give it til tomorrow moring because it wil give my switch card chance to update over night, if not, trading standards will b hearing from me!!! companies r SO quick taking money out, but when refunds r in order, they delay and delay
[Edited on 05-10-2004 by andysri]
yea it sucks mate, but the reason they do it is so they can make some interest on the money being in their bank account, therefore...in theory they are getting free money from this, which is wrong, but you cant really do anything about it (apart from getting your money bank and not the interest gained on it)
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